Classic Buick GMC

Carlos helped us very much. My experience was good overall, thank you for washing and fulling :) My experience was good overall, thank you for washing and fulling :) More

Great customer service and willingness to make the process as easy as possible for the customer! process as easy as possible for the customer! More

My experience was good overall. The process could have been a bit quicker but I was still satisfied with my purchase. The process could have been a bit quicker but I was still satisfied with my purchase. More

It has so far been terrible. The new car I've purchased has never had the entertainment system working, they can't fix it. The sales team has ghosted me. I have the car for te The new car I've purchased has never had the entertainment system working, they can't fix it. The sales team has ghosted me. I have the car for ten days and it has been in the shop for three. I might've bought a lemon? More

Great customer service, attentive and focused on customer needs, great availability of parts and helpful to source parts if not immediately at the location. needs, great availability of parts and helpful to source parts if not immediately at the location. More

I purchased my car from this dealer three years ago and have had excellent service ever since. If I have any need or problem with my car, they take care of it as quickly as possible, and are always friendl have had excellent service ever since. If I have any need or problem with my car, they take care of it as quickly as possible, and are always friendly and courteous. Excellent! I would highly recommend this dealership. More

Would not return to purchase another vehicle, Or would I recommend anyone! Definitely does not even come close to the name “ Elite “ I have had much better experiences at many other dealerships!! recommend anyone! Definitely does not even come close to the name “ Elite “ I have had much better experiences at many other dealerships!! More

Worked with Mark to purchase a 2024 GMC HD. Mark did a great job, helped out a lot. The dealership in the other hand sucked. The worst dealer experience this year (6th vehicle purchased) and ma Mark did a great job, helped out a lot. The dealership in the other hand sucked. The worst dealer experience this year (6th vehicle purchased) and maybe ever (over 30 vehicles purchased). First the truck we initially looked at was stolen off of their lot mid transaction. Never even imagined something like that happening. Instead of the dealer proactively trying to find me a new truck I had to initiate another search and look on their lot myself since I was told their online inventory is not accurate. This was the only dealer I found that had markup (disguised uncleverly as an add-on). After working for over a week to remove the add ons, I was given another price on a similar truck to what I had originally looked at. Upon receiving the price, I looked the vehicle up online and found the advertised price was $3,000 lower, but when brought to the attention of the sales department I was told this was just an “error”. Of course the law in Texas stipulates dealers must be prepared to sell their vehicle for the advertised price when the vin number is included in the ad. After many excuses and complaints they reluctantly agreed to honor the “mistake” price. Finally (3 weeks after initially visiting the dealer and choosing a truck), I received the contract for the 2nd truck in the mail, and the numbers were all wrong. The dealer had added back in all of the add-ons etc that I had worked so hard to have removed. Of course this was my fault as well as their finance officer (Lanh) insisted I had told them I was interested in it. I told them from the start I will not and have not ever paid for add-ons. In fact the last price sheet I had given finance was signed by their sales manager (Charlie) and did not include any add ons. As of today, the transaction hasn’t been completed and the dealer has had my down payment of $7,900 for nearly 3 weeks. In that time the payoff has increased on the vehicle I was planning on trading, my insurance increased as I was required to change my policy for the deal, and of course my time has been wasted with no apology. Waiting to see if this transaction will be completed or not. More