Classic Sugar Land - Service Center

Mike was great as usual and the service was fast will surely keep using you guys. surely keep using you guys. More

Took 2 hours for an oil change. No communication from service advisor until car was ready. Also I guess they don’t give complimentary car washes anymore. No communication from service advisor until car was ready. Also I guess they don’t give complimentary car washes anymore. More

The Warranty work took months to complete due to the unavailability of an oil pan. unavailability of an oil pan. More

This work was warranty work, no loaner was available because I didn't have an appointment, my truck broke down on my way to work. I was told to get a rental but they couldn't guarantee me a reimbursemen because I didn't have an appointment, my truck broke down on my way to work. I was told to get a rental but they couldn't guarantee me a reimbursement until they diagnosed the problem. The completion date kept getting pushed back and I had to find other ways to and from work. When I picked it up, two days later I would have to return it for an issue that did not exist until I had the warranty work done. I then was offered a loaner which I should have been offered in the first place. They push loaners when you buy from them. My purchase and service was unacceptable. I have now tried to reach finance since 8/28 to get a prorated refund on my warranties because I upgraded my vehicle. Once they find out why you are calling no one ever calls, the chats were unsuccessful and the only inquiry for an email address to finance was unsuccessful. Worse dealership I have ever worked with. More

Quick and efficient. We always make an appointment, drop off , go eat and then it is ready to pick up We always make an appointment, drop off , go eat and then it is ready to pick up More

Excelente servicio y rapidez lo único que no me Comunicaron y yo no sabía era que al pagar por mi tarjeta de crédito cobrarían comisión me Comunicaron y yo no sabía era que al pagar por mi tarjeta de crédito cobrarían comisión More

Drew and Gilbert are always great to work with whenever I need service on my Suburban. need service on my Suburban. More

This service team was efficient. They worked around me busy schedule to get me in and out fast! They worked around me busy schedule to get me in and out fast! More

They are top notch in customer service both sales and maintenance service. Should be ten stars in stead of five. maintenance service. Should be ten stars in stead of five. More

Ask for Gilbert Galvan for the best service! He is very knowledgeable, thorough, and has excellent communication skills. He is very knowledgeable, thorough, and has excellent communication skills. More