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Classic Sugar Land - Service Center

Sugar Land, TX

4.6
2,722 Reviews
Call Service Center (888) 306-4459

2,722 Reviews of Classic Sugar Land - Service Center

Sort by
September 01, 2023

just three days after going in for service I got a low oil life alert, and to schedule a new service appointment, this forced me to postpone a trip and drive back 30+ miles to go to the shop again, to bei More

by luis54
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adela Serrata
3.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Hoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2023 -

Classic Chevrolet Sugar Land responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (281) 491-9000 to discuss your concerns, as your satisfaction is of utmost importance to us.

Sep 06, 2023 -

luis54 responded

That's the level of service you offer, your guys do it bad once (I have no problem with it, if you can solve it) but then when I get there to solve it your guys just make feel like it was my fault the thing they didn't do well the very first time, now I have to call you? It's supposed that you have all my Information

September 01, 2023

Irma was amazing to work with. When I started having trouble with my 2019 traverse she got me in right away. Also part of the problem was covered under a recall while the other par More

by melissa24_81
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irma
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Sep 06, 2023 -

Classic Chevrolet Sugar Land responded

Melissa, we appreciate your positive review about your recent experience with us! We are always more than happy to assist you if anything else comes up. Take care!

September 01, 2023

It was a Great experience, Quick, friendly service with a smile. The service package was worth buying. More

by pkayerokyta
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 06, 2023 -

Classic Chevrolet Sugar Land responded

It is great to hear everything was done quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 31, 2023

Job has been done very professionally and good customer service , will come back for service to my cars. More

by jrlara80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Classic Chevrolet Sugar Land responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 31, 2023

Chris was my advisor, he was so nice and answered all my questions. He also made sure everything was fixed. More

by Spiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Hogan
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Sep 05, 2023 -

Classic Chevrolet Sugar Land responded

We're happy you found our staff to be so supportive during your experience here at Classic Elite Chevrolet Sugar Land. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 31, 2023

Everyone (AND I DO MEAN EVERYONE) was extremely courteous and professional. I liked their attitudes. More

by butterflylady2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Classic Chevrolet Sugar Land responded

We are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 31, 2023

Mike G helped expedite my vehicle's service so that I could get back to work quickly. More

by ocfgirl11
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike G
Report | Print
Sep 05, 2023 -

Classic Chevrolet Sugar Land responded

We're happy you found our staff to be so supportive during your experience here at Classic Elite Chevrolet Sugar Land. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 30, 2023

Great job as always. Good communication. Very professional staff and knowledgeable mechanics. Thank you for providing excellent customer service. More

by michaelshaneclark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Irma, Jeff, and the courtesy vehicle department.
Report | Print
Sep 05, 2023 -

Classic Chevrolet Sugar Land responded

Our staff is committed to providing each of our clients with the best automotive experience! We are always more than happy to assist you if anything else comes up. Take care!

August 30, 2023

Awesome job! Service was so easy. and fast. Everything was top notch, from service drive, the advisor and the shuttle driver. More

by curtl0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 05, 2023 -

Classic Chevrolet Sugar Land responded

Your wonderful feedback and rating mean a lot to us. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 30, 2023

It took two hours to get a my oil changed done and the car wash area was broken. The waiting area was full and I do mean no seats available. I had a scheduled appointment. If it wasn’t free I would never More

by grandytina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew Hoth
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 04, 2023 -

Classic Chevrolet Sugar Land responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (281) 491-9000 to discuss your concerns, as your satisfaction is of utmost importance to us.

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