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Classic Sugar Land - Service Center

Sugar Land, TX

4.6
2,733 Reviews
Call Service Center (888) 306-4459

2,733 Reviews of Classic Sugar Land - Service Center

Sort by
August 22, 2023

Repair is Good, but lengthy wait and back end did not deal with warranty until I intervened. More

by ed.s.chen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2023 -

Classic Chevrolet Sugar Land responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (281) 491-9000 to discuss your concerns, as your satisfaction is of utmost importance to us.

August 22, 2023

Service was quick and effective, even on a busy day. Would recommend for anyone needing service on their vehicle. More

by jcotten11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Classic Chevrolet Sugar Land responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

August 22, 2023

Provisional service in a timely manner! I would be happy to return for other service issues with my vehicle. More

by juvafan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2023 -

Classic Chevrolet Sugar Land responded

We are very happy to have provided you with such a positive experience! We hope to see you soon!

August 22, 2023

Everyone was helpful and assisted us in a timely manner. The process was good. The appointment was on time. My service guy was great. The work done on our truck was completed and I was updated about the More

by ajs2texas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Jones
Report | Print
Aug 25, 2023 -

Classic Chevrolet Sugar Land responded

It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs.

August 22, 2023

Provisional service in a timely manner! I would be happy to return for other service issues with my vehicle. More

by juvafan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 28, 2023 -

Classic Chevrolet Sugar Land responded

We are very happy to have provided you with such a positive experience! We hope to see you soon!

August 21, 2023

The staff was friendly, and courteous. My vehicle was ready quickly and the work was done correctly. More

by gil13103
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 26, 2023 -

Classic Chevrolet Sugar Land responded

Thank you for your kind review; we are happy to pass along your comments to the team here at Classic Elite Chevrolet Sugar Land! Please don't hesitate to reach out if there's anything additional we can do for you.

August 21, 2023

They charge you for services that are not completed. they charged for tire rotation and never did it. Horrible experience More

by tejalk.tk.sc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Drew Hoth
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2023 -

Classic Chevrolet Sugar Land responded

We regret to hear that you are displeased with your recent experience with us. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at (281) 491-9000.

August 20, 2023

Carlos Rios was extremely helpful and listened to all my concerns. He exceeded my expectations. He is definitely my go to guy. More

by carlospierott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlos Rios
Report | Print
Aug 25, 2023 -

Classic Chevrolet Sugar Land responded

We're pleased to know Carlos has been able to exceed your expectations and really help you out! Thank you for choosing Classic Elite Chevrolet Sugar Land and we hope to see you again.

August 18, 2023

Excellent service - friendly staff - Excellent service - Excellent service Excellent service Excellent service Excellent service Excellent service More

by johnnuncio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adela Serrata
5.0
This rating includes all reviews, with more weight given to recent reviews.
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2023 -

Classic Chevrolet Sugar Land responded

Thank you so much for the positive review! Our team strives to deliver an excellent service, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

August 18, 2023

The service advisor was great. He jumped on my issue immediately. Cudos to him helping me. More

by usmanager
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Erik Lazo
Report | Print
Aug 22, 2023 -

Classic Chevrolet Sugar Land responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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