Classic Sugar Land - Service Center

Service Advisor was very courteous, the service was received on time, all work completed as planned. Service completed very quickly. received on time, all work completed as planned. Service completed very quickly. More

Erik Lazo is great always takes care of me. Wish loaner vehicles more readily available. It has cost me work when they aren’t available even when I set appointments. I can’t control when my tru Wish loaner vehicles more readily available. It has cost me work when they aren’t available even when I set appointments. I can’t control when my truck breaks down and I pay to have loaner available. Otherwise great all around More

Great service always they take the time to explain everything you need Carlos Rios he did such as amazing job everything you need Carlos Rios he did such as amazing job More

There customer service is absolutely wonderful and my vehicle was complete in no time at all vehicle was complete in no time at all More

I had a terrible experience with this dealership’s service. I made a reservation for Monday afternoon. However the car was not even looked at until Wednesday. Meanwhile I never heard a single response service. I made a reservation for Monday afternoon. However the car was not even looked at until Wednesday. Meanwhile I never heard a single response about the vehicle. It took me calling several times to finally get a response of “they just started looking at it.” It then took almost another full day for them to finish the vehicle. Even then I had to call to keep getting updates. This was the poorest communication I have received. It also took almost a full week to get my car back after making a reservation. What is the point of making a reservation if the car won’t even be looked at for another two days. On top of that I was not given a rental vehicle because the dealership did not have any. I had to go to a car rental place and rent a car for three days personally in addition to the expense of getting my car fixed. More

Chris Hogan is professional, always responds to my questions, and very helpful. He goes over beyond to assist my concerns. questions, and very helpful. He goes over beyond to assist my concerns. More

Our sales man after purchasing the truck didn’t even shake our hand or seem thankful for the business. After i asked the car to be cleaned we noticed windows were not even touched, salesman stated “we d shake our hand or seem thankful for the business. After i asked the car to be cleaned we noticed windows were not even touched, salesman stated “we didn’t buy a new truck” we bought a 2021 to him that might not be new but for us it is. We Will stick with our preferred dealership next time. More

I ALWAYS HAVE A GOOD EXPERIENCE WITH ERIC LAZO , HE TAKES CARES OF MY MAINTENACE ON MY TRAIL BOSS IN A TIMELY MANNER. CARES OF MY MAINTENACE ON MY TRAIL BOSS IN A TIMELY MANNER. More

Our salesman, Alfred was courteous and very helpful. Add-ons were obtained and installed in a timely manner. Add-ons were obtained and installed in a timely manner. More

Michael Guerrero, is an awesome service advisor. He is up front and honest about the work needed/to be done. He is up front and honest about the work needed/to be done. More