Classic Sugar Land - Service Center

Dealership is great. Chris Hogan has always kept me updated on the status of my truck. Everyone is helpful. Chris Hogan has always kept me updated on the status of my truck. Everyone is helpful. More

Very good experience! Everything was so fast and the people were so nice! Good experience overall like always! Everything was so fast and the people were so nice! Good experience overall like always! More

Overall experience: as poor as it can be. Made appointment online whereafter I would get contacted for confirmation. Never received any confirmation. Reached out myself via the chat functi Made appointment online whereafter I would get contacted for confirmation. Never received any confirmation. Reached out myself via the chat function, whereby I was promised that somebody would reach out. Also received 5 different e-mails from 3 different e-mail addresses, promising that somebody would reach out. Never happened. Had to reach out myself again to get the appointment confirmed. Show up at the appointment, to be told that it was extremely busy, and it might take 3-4 hrs (even with an appointment). Decided to take an Uber home, all the way back to Cypress since I did not want to wait 3 or 4 hrs. Arrived home, after about an hour and get a phone call straight away that the car is ready...................... Very poor communication on all aspects. Why do you promise that somebody will reach out when you have no intention to do so. (Received 2 mails from D. Hoth, 2 from D. Alexander and 1 from Taylor stating that they would reach out shortly. Nobody reached out) More

Thank you Mike Guerrero for the great customer care you provide to your customers every service visit I’ve had with you it has been superb provide to your customers every service visit I’ve had with you it has been superb More

Awesome customer service. . Great staff especially Margerie. She is great and very understanding and so helpful... . Great staff especially Margerie. She is great and very understanding and so helpful... More

They were quick, understanding and they even told me the bill was less that it originally was. Who doesn’t love that!? bill was less that it originally was. Who doesn’t love that!? More

Great customer service got me in and out with a great deal Bobby was fantastic deal Bobby was fantastic More

Very good service, great employees, good attention when I need it. Not too much waiting on the service need it. Not too much waiting on the service More

Everything was good with the process . Thanks for the help . We appreciated it , continue like this Thanks for the help . We appreciated it , continue like this More

Unorganized sales staff, finance lost our payment, service was even worse. Brand new car in the shop when cameras & some safety features quit working. Service told me it would take 3 days to diagnose service was even worse. Brand new car in the shop when cameras & some safety features quit working. Service told me it would take 3 days to diagnose & would not give me a loaner. Ended up being an update issue. Service called to tell me “very bad news”, “nothing was wrong with the car”. Chevy HWY 6 will be my go-to after they eventually solved all the issues. More