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Classic Sugar Land - Service Center

Sugar Land, TX

4.6
2,698 Reviews

2,698 Reviews of Classic Sugar Land - Service Center

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March 19, 2024

I was greeted as soon as I pulled on the service drive, my advisor carlos helped me choose the proper service need for my vehicle. He consistently updated me on progress of my service. Amazing service exp More

by Bryan S.
Recommend Dealer
Yes
Employees Worked With
Carlos
March 19, 2024

excellent service every time, answered all questions asked and was very helpful. all services were checked and inspection results given to me. More

by stephanie.cyprian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2024

A Very good service to the customers And happy with the guy that gives me the service! More

by jjy2181
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2024

Poor service, communication. Scheduled service online, never received notification or confirmation that service was scheduled. Had to call to make sure appointment was made, upo More

by reaganlillie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Employee not listed
March 16, 2024

Irma and the Team always take great care of me. They get me in and out - right back on the road. More

by tonialw920
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Irma Velasquez
March 16, 2024

Te atienden bien pero antes de comprar ya cuando ases el trato ni te conocen te prometen que te regalarán obsequios y ni cumplen More

by santacruzgeraldine12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Adela Serrata
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Vidal
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 20, 2024 -

Classic Chevrolet Sugar Land responded

Lamentamos sinceramente la mala experiencia que tuvo en nuestro concesionario. Le pedimos disculpas de corazón y esperamos tener la oportunidad de remediarlo. Confiamos en poder redimir esa experiencia y recuperar su confianza en nosotros. Me puede contactar al (281)263-1332 o por correo electronico vbusby@classicelite.com, mi nombre es Veronica Busby y soy la Gerente de servicio al cliente.

March 16, 2024

Excellent customer service. Made my car buying experience worth while. Would recommend this dealership to family and friends. More

by conway.dita
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Manager and Mike Finace, Emiliano Salayandia
March 14, 2024

Classic Chevy Sugar Land provided excellent service and great customer care. My car was done quickly. More

by bob
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hogan (5 star)
March 14, 2024

Great Service- Thank you for your hep and very quick service. See you again soon More

by h37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Drew Hoth
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2024

Good. However, Advisors need to communicate better with the people who are actually doing the work. I was charged for tire rotation but no rotation was per More

by linda.jeter
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Gordon
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