Classic Chrysler Dodge Jeep Ram Fiat of Arlington - Service Center

DISHONEST AND A SCAM I cant speak to the sales side but the service side was a horrible experience. They either a) were intentionally dishonest about what was wrong or b) I cant speak to the sales side but the service side was a horrible experience. They either a) were intentionally dishonest about what was wrong or b) were dishonest about the expertise of their technicians - as well as dishonest on a variety of other levels throughout my experience. First, they claim you can make appointments online. I made an appointment two weeks in advance and was called back a couple days before the scheduled date and told the appointment had to be rescheduled because of the type of service I requested. This stipulation is not clear on their website. Next, they implicitly claim to honor appointments. However, this is not the case. I arrived early for my appointment and was told it would be "about an hour" to diagnose the car. After two and a half hours, I called them and was told I would recieve a return call in 15 minutes. No one called me back and when I called again, yet another hour later, I was told again that someone would call me back in 15 minutes. No one called back; the second call was an opportunity for them to be honest about workload if they couldn't honor my appointment but this never happened. While some deviation in time is to be expected (and is even noted on their website), this was a huge and unacceptable gap. After about 4 hours, I just returned to the shop to get the car and was told the diagnostic was in fact, suddenly complete. They quoted $950 for a repair another shop fixed for $100. The other shop said it was a common problem and they recognized it right away. They fixed it in under an hour. On a general customer service note, no one seemed to know how to handle my complaints and service guys were hanging out in the lobby. More

Won't Honor previous owners contracts I took my car in for a recall and decided to get an oil change and tire rotation. Little did I know it was under new ownership. When I first bought my I took my car in for a recall and decided to get an oil change and tire rotation. Little did I know it was under new ownership. When I first bought my car from the previous ownership I was given free oil changes for the life of the car. Well that was a lie. When the next dealership bought them out they didnt honor the life time oil changes and said they would give me 5 free. I should have had 4 left. Then Classic bought the Dealership and wouldn't honor any free oil changes. This location from the day I bought my car has been nothing but disappointments. So when will it change owners next. My advise is go to a different Dealership it is well worth the few extra miles. I will never go to Classic for anything. I will just go to another Dealership for all my car needs. The service manager basically called me a Liar when I had gotten a free oil change from the other Dealership He said the other Dealership doesnt give free oil changes because he knows people over there. Then he changed his mind and said well the do have there own free oil change packages. More

Great Customer Service and Ram buying experience Came in for an oil change on my 2016 Ram. While waiting for truck to be serviced, I noticed the Night Editions on the Lot that immediately caught my e Came in for an oil change on my 2016 Ram. While waiting for truck to be serviced, I noticed the Night Editions on the Lot that immediately caught my eye. Mark (GM) approached me and we started talking, he said he would have Ryan come out and answer any questions I may have. At no time did I feel pressured - which is nice when at a car dealer. Ryan was very friendly and helpful. Showed me all of the night editions on the lot and took one for a drive. When we went inside and I decided on the color that interested me, Mark went ahead and went to the service center where my 2016 was in line for service and got all the info needed for appraisal. I worked with Ryan, Dhruv, and Mark crunching numnbers to make sure they fit my budget. I was not planning on buying, just came in for an oil change. When they were able to meet my expectations on price, payment, trade in value, and extra added features in the truck i wanted, it was a no brainer. Ryan has demonstrated excellent communication and customer service. He has been in constant communication with me every day since I left the lot. He coordinated everything with service to make sure everything was in stock that will be added to my new truck. When I dropped it off this morning, Aaron from service greeted me and when I told him my name, he immediately knew what I was there for and was prepared to help. He said he was working with Ryan the day before and is up to speed, all parts to be installed are waiting in his office. Ryan also coordinated a loaner for me, so that was also ready. Great experience overall with Sales and Service teams! I will be recommending Ewing to friends and family - I will send them to Ryan and team! More

Service dropped a $40k truck off lift refusal of cooperation I'm only giving one star because I can't give a negative. I purchased a 2015 Ram 2500 6.7 Cummins. Purchased march 3rd 2017 at classic Chevrolet. On I'm only giving one star because I can't give a negative. I purchased a 2015 Ram 2500 6.7 Cummins. Purchased march 3rd 2017 at classic Chevrolet. On 3/13/17 I brought it in for some warranty work. After it took a week to even get back to me on what was gonna be done, the tech was not responsible enough to verify that the Vehicle hoist was capable of lifting the truck he decided to lift it anyways. Well he ended dropping the truck off the rack... 9,000 lb truck falling 8 feet to the ground. The damage includes front bumper, side steps bent to the cab, dpf filter and cats, tailgate, passenger bed corner and most importantly bent the driveshaft. The reason of concern for this. Is there could be hairline fractures that won't expose themselves until I'm driving down the roam at 70mph, they wanted to put a insurance claim against my truck. I wasn't ok with this for two reasons, 1... the drive shaft issues and the long term affect. 2.... I paid for a clean 1 owner low mile truck..... now I loose my xxx on it! After arguing with them for 2 days they agreed to pay the truck off in full $37,361.36 (I only had the truck two weeks) told them I have no problem going into business with them to find another truck and use my truck as the tax benifit towards a new truck and no down payment. After their lack of commitment to customer satisfaction their search for a truck diminished. They only looked when I took work off (loosing money) to come down for 3-4 hours until he looked I did this several times. My lost earnings through work and fees I had to pay for, for me not having my truck accumulates appx $4,000. Now as I sit here at the dealership they refuse to find a truck that works. They are insistent on finding a $32-$34,000 truck so they can make some money on it! It's not their time to make money on a truck it's their time to make it right! I have found several trucks at local dealers they can buy and sell to me... they refuse to cooperate. I have been extremely patient and respectful through out this whole process! I haven't been greedy on asking for a better truck or more expensive truck...just want them to do right! I have wasted so much time and money on getting this corrected! For those that don't know Ewing still employes about 75% of the holy staff! It's no wonder that they have the lowest rating in the metroplex!!! I write this as I sit at the dealership... for the last time 3/21/17 before I take legal matters... I'll leave this up until they get this corrected!!!! More

They don't care if you ever return After promises and promises that things would improve under new ownership I continue to experience the same experience over and over. I wait 30+ minut After promises and promises that things would improve under new ownership I continue to experience the same experience over and over. I wait 30+ minutes to be acknowledged by anyone in the service Dept, 4 hour oil changes constantly after being promissed hour or less. This last time on a recall repair which had been explained by 3 different service advisors as a 4 hour job turned in to a 10 hour experience where the service advisor told me if I was unhappy to just start going to another dealer. I think I will take his advice as nothing seems to be getting better, it is a shame because I have had a 5 year relationship with the dealership across 3 different vehicles now More