Classic Ford Lincoln of Shelby

Moved close by and found this dealership. Walked the lot and salesman Shawn helped me out and was very pleasant. Very knowledgeable and helped me make a decision on a Mustang 5.0. Very happ Walked the lot and salesman Shawn helped me out and was very pleasant. Very knowledgeable and helped me make a decision on a Mustang 5.0. Very happy with my purchase and everything went smoothly. Would recommend to anyone! More

We went here to look at a used truck. We arrive around 10am, test drive it, and decide to go through with the purchase. Sit down in an office where we begin the painfully long process (ty We arrive around 10am, test drive it, and decide to go through with the purchase. Sit down in an office where we begin the painfully long process (typical for a car dealership, I know). After discussing our options and deciding on a financing plan we sign our contract, transfer our tags, change our insurance, and finally make our payment. When all is said and done, it’s 4pm. We spent at least 4 of the 6 hours sitting and waiting during various stages of the process. Nonetheless, we left with our new truck, happy to have it! Then, FOUR DAYS LATER at 6:30pm, we receive a call from the dealership explaining that someone read our financing “approval” incorrectly, and we had actually been denied. They said we needed to have the truck back first thing the following morning.. Now, I understand it’s not their fault we were denied (apparently it’s hard to get financing on older, used vehicles). But the fact that they sent us home thinking we had successfully purchased a new vehicle, just to call us 4 days later to communicate the opposite shows that their internal process is severely flawed and they lack professionalism. Financing is a basic function of any dealership. You can’t properly run a dealership if your employees don’t know how to read basic financing documents. I wouldn’t recommend anyone trust them with their money. More

I purchased a truck today and my sales guy was Julian Solis and did an outstanding job from the first call to closing the sale today. I would recommend Julian if you need a vehicle. Solis and did an outstanding job from the first call to closing the sale today. I would recommend Julian if you need a vehicle. More

Took car in for service 8am and to have Tpms checked out for problems. Asked if it could all be completed in one day since my daughter needed the car back. Was told yes. About 4 hours later got a text to ag for problems. Asked if it could all be completed in one day since my daughter needed the car back. Was told yes. About 4 hours later got a text to agree to fix issues with tpms. Agreed about 10 minutes later. Sent text to Ashley the service person at 3pm to check status”no reply” called at 4:30 was told they had to order parts for tpms and car would not be ready until possibly Monday. I told them I was coming pick up then which I did. Payed the bill and leaving noticed the car misfiring from the tuneup they did that day. Took it back. They said they would fix the misfire on Saturday morning” which they did”. They also said the parts for tpms had arrive and they could fix that Saturday also. I went over at 1:30 pm since I had not heard from them and they close at 3. They said it would be ready in 30 minutes. Which was true but they did not fix the tpms issue. They did not charge for it. The only reason I gave a 2 instead of a 0 is one person there really tried to help. Andrew in the service dept got a 2 everyone else got aZERO. More

I am now a regular over at Classic Ford of Shelby. Anthony in the service drive does a magnificent job and is great at keeping me well informed. Anthony in the service drive does a magnificent job and is great at keeping me well informed. More

Called ahead to speak about a NEW prior model year (2022) vehicle that they had on the lot. It was being used as a courtesy vehicle and had a few thousand miles on it. We discussed price over the phone and c vehicle that they had on the lot. It was being used as a courtesy vehicle and had a few thousand miles on it. We discussed price over the phone and came to an agreement. I was also told they would offer top dollar for our trade in as well, as long as we came same-day to purchase the vehicle. I explained that we would be happy to make the purchase, but wanted to use Ford Credit financing so we could take advantage of the incentives of purchasing a prior model year. I received no disagreements for that condition, so we headed to the dealership (almost a 40min drive). After arriving we looked at the vehicle, and it was covered in dirt, dust, bird feces, leaves/sticks, and had a wasp nest that had been built in the front grille. I realized this could easily be remedied with a good wash and detail, and their pricing was fair on the vehicle, so I didn't raise any concerns. After a test-drive we were satisfied and began the purchase process. I re-iterated once again that we wanted our credit application sent to Ford Credit financing, and didn't receive any pushback. The salesman took the paperwork to the sales manager and returned a few minutes later. To my SHOCK they were only offering $500 over what our PAYOFF amount was on our trade-in. Our trade-in was a 2022 model year with less than 7000 miles on it and was in excellent condition with no blemishes and practically new tires. The Kelly Blue Book trade values were showing a MINIMUM trade value that was almost $6,000 MORE than what we were offered. I told them that was unacceptable and that we would need a higher trade value. The salesman walked away and returned again, this time with the trade value in a more reasonable price range. However, their payment terms were DRASTICALLY higher than what the estimates were showing when using Ford Credit, which is what I had repeatedly stated we wanted to use. Around this time, I began getting credit inquiry alerts on my phone. To my dismay, I found that this dealer didn't even run my application through Ford's financing and instead ran it through multiple other financial institutions instead. I asked if the numbers they were showing for monthly payment were the payments through Ford Credit financing and the salesman dodged the question and refused to answer. I then asked about what all of the additional fees were that had been added to the purchase price. Most of them were standard "dealer" fees, but I noticed a fee for almost $1000 that seemed odd. When asking about it, I was told that it was for an upholstery insurance plan. I told them I didn't want this fee and was told "We can't remove that fee, it's a requirement to purchase a vehicle". Not only did this dealer attempt to pocket my $6,000+ in EQUITY on my trade-in, they also ran my credit application through every company EXCEPT the one that I specifically said that I wanted, and tried to force me to buy a $1,000 upholstery insurance plan that I didn't need or want. While the salesman we worked with was very nice and knowledgeable about the vehicle and features, the sales manager at this dealership is doing his best to take advantage of anyone who walks through their doors. I have purchased new Ford vehicles from other dealers in the past and have never been treated in the manner that I was here. Avoid this dealer at all costs. I plan to call Ford corporate and inquire about this "required" upholstery insurance that I was told had to be included to purchase a new Ford. I also plan to find out what someone has to do in order to get a dealer to submit their credit application to Ford Credit financing. This has to be one of the worst Ford dealers in NC. More

Went in for service today. Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to change the oil, rotate the tires, and check fluid levels. More

Went in for service today. Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to change the oil, rotate the tires, and check fluid levels. More

Went in for service today. Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to change the oil, rotate the tires, and check fluid levels. More

Went in for service today. Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to Had the works done. Service was done in an hour which I was happy about. I was not happy with the large price increase!!! $94 come on that amount to change the oil, rotate the tires, and check fluid levels. More