
Classic Ford Sales
Smithfield, NC
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I had gone to the Ford website and clicked on "Build Your Own" and then when I put in my zipcode Classic Ford was listed as the nearest dealer to my home. I called the number on the listing, after build Your Own" and then when I put in my zipcode Classic Ford was listed as the nearest dealer to my home. I called the number on the listing, after building the car I wanted, and was put in with Yolanda. The problem was that I wanted a 2013 Escape AWD. I had already been told that I would have to order one in the specificiations that I listed as there were none to be found in this area. Yolanda worked with me but did not come up with anything either. She was always prompt about returning calls and finally I decided to look at a 2012 Edge. This was back a year but the difference in price would make it doable for me. Yolanda and I played telephone tag for a short time but soon connected. She had one 2012 Edge on the lot and we arranged for to come and see/drive what she had. When I walked in the door of the dealership the lady at the front desk paged her and then someone went and got her out of a meeting to keep me from waiting too long. I liked that besides their friendly attitude they were concerned about the customer and the customer's time. Yolanda came up to me and said with a big smile, "I don't know if I should hug you or shake your hand." We both laughed and I shook her hand. She then turned me over to Lewis Allen who stayed with me throughout the process. I test drove the Edge they had but it was over equipped and too pricy. Lewis then started making calls to Classic's other dealerships and found a 2012 Edge in Silver that had what I was looking for. Lewis, I and Bryan(?)worked with numbers and came up with an agreeable figure for my trade-in and the monthly payments. Then we hit a snag while waiting to see if the Edge was still available at the other dealership. Yolanda came out of her office and we talked, joked, and cut up. It was like sitting on my front porch watching the foot traffic go by while talking with a good friend. I would kid with Yolanda and tell her I didn't like her because she "made" me buy the car. She would then yell out to Lewis that I didn't like her. It was so much fun. Lewis came to me and said, "I have good news and good news." (I thought he was going to tell me that the Edge was not available after all.) He said that they did have the Edge but that they also had a 2013 Edge AWD in Gingerale being delivered to that delearship as we spoke and that I could have it for the same price we had worked out. I was elated. I turned to Yolanda and said, "Okay, I like you again." She just laughed. She told Lewis that I needed to get to work soon. Lewis went into Jamil and told him that I needed to finish up soon. I waited for a little longer and then it was my turn with paperwork. We got to the amount listed on the trade-in and it was off by $500. I mentioned that that was not the correct price. He called out and there was no argument as he called out to the desk and they said it as a mistake and I was right. My word did make a difference. Jamil took me through the maintenance packages and soon we were finished. I went out and everyone I dealt with came up and thanked me for shopping at Classic Ford and congratulated me on my purchase. This time before I left I gave Yolanda a big hug. I drove my truck back home and picked up my care the next Thursday. I definitely will take my new Edge back to Classic Ford for service and recommend them to anyone I know who is looking for good service, customer care, and friendly people while shopping for a new vehicle. More
Jackie was very friendly and knew a lot about the Ford Fusion. We were just looking to try it out and we liked the car well enough that she invited us to stay and buy it. So we did; so far we are pleased Fusion. We were just looking to try it out and we liked the car well enough that she invited us to stay and buy it. So we did; so far we are pleased. Thank you. More
Seller let me look and was not pushy which I have dealt with at other dealerships. That was a big winner for me. Other than that checked KBB and price was comparable to what was listed there. Great expe with at other dealerships. That was a big winner for me. Other than that checked KBB and price was comparable to what was listed there. Great experience and Great Vehicle More
Gray was a friendly and knowledgeable salesperson who did not keep us waiting for answers or a test drive or anything else. Working with Gray was a pleasure and I would certaily expect to return to Classic t not keep us waiting for answers or a test drive or anything else. Working with Gray was a pleasure and I would certaily expect to return to Classic the next time I am in the market for a new car. We were out of the door with our new Fiesta the same day. My family is extremely happy with the car itself, the warranty, and the price. Thank you again to Gray and all the good people at Classic Ford for a pleasant and productive afternoon. Frank and Kyle Spinella More
My husband and I had the pleasure of working with gray Ballard when we purchased our mustang. We had a great experience and was highly impressed with his sincere ways, not just making a sale. In fact, we Ballard when we purchased our mustang. We had a great experience and was highly impressed with his sincere ways, not just making a sale. In fact, we have made a Lifelong friend with gray. Due to his compassion for us we felt compelled to share something we have recently discovered that has transformed our lives and our friends. When u go in to classic ford, PLEASE ask for Gray and experience for urself what we were so fortunate to experience and ask him about the health challenge!! Sincerely, Valerie Call More
Sidney and they other guys at classic ford did a great job in getting me a very good price on my trade in and also helping me get into the truck I wanted. I appreciate everything they did and would recomm job in getting me a very good price on my trade in and also helping me get into the truck I wanted. I appreciate everything they did and would recommend classic ford to anybody looking a new or pre owned vehicle. I will be back next time I want another truck. More
My purchase experience with Patrick M. at Classic Ford was handled in a very honest, efficient and straight forward manner by delivering to me the right car at the right time and right price with very fav was handled in a very honest, efficient and straight forward manner by delivering to me the right car at the right time and right price with very favorable financing and warranty coverage on a "new" used vehicle. I highly recommend this Dealer for all those interested in purchasing a new or used vehicle. Dave H. More
Dealing with Patrick was alot of fun. He is a natural-born salesman. He made purchasing a car a great experience. Jamelle was fund too - he explained the documentation very thoroughly. natural-born salesman. He made purchasing a car a great experience. Jamelle was fund too - he explained the documentation very thoroughly. More
WORKING WITH YOLANDA WAS A GREAT EXPERIENCE. SHE WAS FRIENDLY, KNOWLEDGEABLE, TIMELY HONEST, HELPFULL AND A JOY TO WORK WITH. SHE MADE THE BUYING EXPERIENCE PAINLESS. WE WOULD HONESTLY RECOMMEND YOLAN FRIENDLY, KNOWLEDGEABLE, TIMELY HONEST, HELPFULL AND A JOY TO WORK WITH. SHE MADE THE BUYING EXPERIENCE PAINLESS. WE WOULD HONESTLY RECOMMEND YOLANDA AND CLASSIC FORD DEALERSHIP TO ANYONE LOOOKING TO BUY A VEHICLE. IT WAS WORTH US DRIVING 250 MILES (ONE WAY) FOR THE OPPORTUNITY TO WORK WITH YOLANDA. More
It was such a joy working with Mrs.Robinson and Mr.Stanton. They were very respectful, upfront, fair and courteous young professional people and I will refer my friends and co-workers to them as we Mr.Stanton. They were very respectful, upfront, fair and courteous young professional people and I will refer my friends and co-workers to them as well as the dealership More