Classic Ford Sales

We had an excellent experience, excellent customer service from the sales team and we walked away with a happy purchase! I would recommend Smithfield Ford to our friends when they are looking to purc service from the sales team and we walked away with a happy purchase! I would recommend Smithfield Ford to our friends when they are looking to purchase a used or new car. More

I had a very pleasant experience buying my new car. I appreciate all the hard work put in to getting me financed and in a new vehicle. appreciate all the hard work put in to getting me financed and in a new vehicle. More

We were contacted promptly by Yolanda Robinson at Classic Ford after expressing interest in a Ford Explorer through our bank car-buying service. She was very friendly, courteous, and ready to help us find th Ford after expressing interest in a Ford Explorer through our bank car-buying service. She was very friendly, courteous, and ready to help us find the car we wanted without making us feel pressured. She accomodated our schedule for meeting with her to discuss inventory and conduct a test drive on Classic Ford vehicles. Her knowledge on vehicle performance, features, specifications was well above your average sales representative. She never made us feel rushed or pressured to make a decision, was always ready to answer our questions or offer alternatives, and gave us plenty of time to think about our options. Once we made our decision, she continued to make sure that we were completely comfortable with our purchase and vehicle features. Our sales consultant, Jamil Stanton, made sure that the required paperwork was correct and ready for our review and signatures in a timely manner. He was very courteous and made sure that we understood the purpose of all paperwork prior to requesting any signatures. He did not make us feel pressured when explaining additional maintenance and care options available for purchase but made sure we understood the advantages of each. This is the first Ford we have ever owned and we are very happy with our Explorer XLT. We truly believe that Classic Ford customer service sets the standard for car dealerships. They provided us with one of our best car-buying experiences in 25 years. We would definitely recommend them. More

This was one of the best car buying experiences I have ever had. My next car purchase will be at Classic Ford. I am glad I bought from Classic Ford. ever had. My next car purchase will be at Classic Ford. I am glad I bought from Classic Ford. More

Due to the 200,000 plus miles on my Escape, the need of a truck to replace the totaled F250, and the need for a "run around" vehicle - I began the search online as my husband began visits to dealerships for truck to replace the totaled F250, and the need for a "run around" vehicle - I began the search online as my husband began visits to dealerships for face to face searching. I was excited when I saw MY CAR on the Classic Ford website. My husband returned with an information sheet from his visit and we compared results. We liked the Classic Ford car the best - and immediately drove to the dealership. Upon arrival we met Yolanda Robinson who showed us the car and permitted us an independent test drive. We were SOLD - the issue purchasing two vehicles at the same time was a BIT overwhelming!! BUT, we knew if we purchased my vehicle first then my husband could use the 2003 Escape as his temporary vehicle until we could buy the replacement truck. With the price we were given - we were disappointed that we had to make another choice to stay with budget. Sadly, I began web surfing for another Escape - feeling pressured from the dealers I contacted with phone call and emails - I answered the home phone again to discover it was Yolanda from Classic Ford - checking to see if we had made a decision. I shared with dismay the need to choose a lesser vehicle to stay within budget and I welcomed her to search for us. In about 15 minutes - Yolanda called back and to our EXCITEMENT we were offered a beautiful opportunity to purchase the 2011 CPO Escape that we so wanted. YEAH YEAH - Everything was ready June 1 and after signing papers we own - after insurance pays - the prefect vehicle for us. Yolanda delivered sales with a knowing manner never pushing - more like guiding. She lives her faith in a quiet way but you know she cares about people. She synced my phone to the car, assisted with the return of the rental car, and made a very nerve wracking process much easier. Thank you Classic Ford and a personal thank you to Yolanda - WE will return to begin the trick buying process in a few months. More

Yolanda was extremely friendly, down to earth, and honest. She was professional and helpful. The facility was also impressive in they were able to get the car we wanted in one day at a fantastic price honest. She was professional and helpful. The facility was also impressive in they were able to get the car we wanted in one day at a fantastic price. We did not encounter any issues with the purchase and we did not feel that we were treated unfairly in any way. I would come here again to buy a car. More

I set up a meeting with Yolanda to look at a 2011 Ford Escape. She was tied up with another customer for which she appologized and turned me over to Terrance. Terrance was very knowledgeable about the c Escape. She was tied up with another customer for which she appologized and turned me over to Terrance. Terrance was very knowledgeable about the car and very friendly. I enjoyed working with them both and would recommend to friends and family that they check out Classic Ford in Smithfield. More

I am extremely saatisfied with the service my family received from the time we arrived at the dealership. We were met in the parking lot by a gentleman who asked if he could help us, as we told him we received from the time we arrived at the dealership. We were met in the parking lot by a gentleman who asked if he could help us, as we told him we had an appointment with Jamil, he immediately told Jamil we were there. Jamil came out before we could get to the door. I found that to be great. Mr. Stanton was very knowledgeable about the products and instantly had answers to all of our questions. I explained that I was looking and was not sure that I would be buying the first car that I looked at. The team was able to put together a plan that met my needs and I actually was able to drive away in the vehicle of my choice, and with the payment I wanted. I must say that the entire staff that I came into contact with was pleasant and caring of our needs. One gentleman put the television on the family channel for my six year old granddaughter. I will definitely recommend my friends to Classic Ford. Thanks for the great service. More

This was the best experience I've had in purchasing a car. Not only was Jacqueline the (salesperson) concerned with my needs as a customer, but also with my 80 year old dad who was with me. It was obviou car. Not only was Jacqueline the (salesperson) concerned with my needs as a customer, but also with my 80 year old dad who was with me. It was obvious that this is a caring employee, not just for her position with Classic Ford but for the customers as well. I left there satisfied with my purchase. I will certainly refer my family and friends to Classic Ford of Smithfield!!!! Thank you Jacqueline and Classic Ford! More

Great and courteous customer service. Trade in was handled quickly while allowing me to test drive the car I was interested in. Car was waiting for me when I arrived as we had spoken over the phone re handled quickly while allowing me to test drive the car I was interested in. Car was waiting for me when I arrived as we had spoken over the phone regarding exactly what I was looking for. Price of the vehicle was great, and all personnel I dealt with were wonderful. If I plan on buying another new car, this would definitely be the dealership I would go to. More