Classic Kia

Amazing service department… My Kia wouldn’t start… Jose in service sent someone to pick me up and got my Sorento into service and fixed! Thank you Classic Kia!! in service sent someone to pick me up and got my Sorento into service and fixed! Thank you Classic Kia!! More

The best customer service and experience i have had, especially with a dealer. These guys put customers first and all really seem to enjoy their work - you can feel it when you walk in. Mike, Jose and especially with a dealer. These guys put customers first and all really seem to enjoy their work - you can feel it when you walk in. Mike, Jose and Sean are always very helpful and friendly. Work is done on time and right. I drive all the way from Deerfield for their service because I know they won't try to upsell me either! Highly recommend, whether for a new car purchase or service! More

Had my car in for an oil change and was in and out in a reasonable amount of time. The staff is always so helpful from Jenny who sold me the car to Jose who helps with service. Keep it up. reasonable amount of time. The staff is always so helpful from Jenny who sold me the car to Jose who helps with service. Keep it up. More

Classic Kia is outstanding, the service department is second to none . Always get a great deal in sales . The staff is awesome and I highly recommended t by is dealership second to none . Always get a great deal in sales . The staff is awesome and I highly recommended t by is dealership More

outstanding experience! ...never thought buying a car wouyld be so relaxing and easy...these guys were the best!...will keep them in mind for the next...? ...never thought buying a car wouyld be so relaxing and easy...these guys were the best!...will keep them in mind for the next...? More

I always have a great experience at Classic Kia. The entire staff is very friendly, professional and helpful! Out of all the experience I have had with car dealerships, this dealership has been by The entire staff is very friendly, professional and helpful! Out of all the experience I have had with car dealerships, this dealership has been by far the best! More

I had an outstanding experience at Classic Kia in Waukegan. The lease was running out on my Kia Soul; I was able to extend the lease while I waited for a new Kia to become available. John Plewka was Waukegan. The lease was running out on my Kia Soul; I was able to extend the lease while I waited for a new Kia to become available. John Plewka was very good at keeping me informed about the process and explaining my options. When the new Kia Soul came in , John was good at going over the safety features and technology on the vehicle. I found the whole experience of leasing another Kia at Classic to be an excellent choice of a dealership and a well built, reliable machine. More

Some people aren't extremely social or interested in small talk. Some people have DISABILITIES that limit their desire/interest/skills in extensive social interactions. Some of us want to purchase vehic small talk. Some people have DISABILITIES that limit their desire/interest/skills in extensive social interactions. Some of us want to purchase vehicles and pay in cash or finance them with our historical financial institutions. Some people purchasing cars at a higher price like to pamper the vehicle. He/she/they might ask the dealership not to wash or remove the plastic from the vehicle to prevent swirl marks, scratches, micro-scratches, and other unsightly issues. People might utilize detailers with whom they have ongoing relationships to perform such tasks. Also, some people don't use apps or choose to live in the "connected" world. That is their right. None of the above should result in repeated threats to "not sale" the car or to behave in bullying fashion. When children on the playground become aggressive, threatening and use coercion to get their way, they are defined as bullies. So too, it is with adult bullies. Jennifer P, Yoshi Y, and the General Sales Manager all engaged in threatening coercive manners. Each threatened not the sell me the Kia EV6-FE if I didn't do exactly as they wished. I didn't want dealer financing; Jennifer issued a threat not to sell the vehicle. I am NOT a connected person, so I did not want an app connected to my car. I expressed such to the general sales manager. He became loud and aggressive and threatened not to sale me the car unless I downloaded the app and connected the car. My partner and I remained calm but were internally infuriated. He mentioned to me that he didn't like being bullied. Then Yoshi Y became irate and wanted to "cancel the sell" AFTER I had signed all of the paperwork and paid him $65,011.64 for a First Edition Kia EV6 that I had reserved with a deposit, online with Kia, nine months earlier. I was excited about the arrival of the car, but it needlessly sat in their lot for three days for no purpose, other than to charge. I could have charged it at home. They had control, I had patience. After Yoshi's yelling and bullyish behavior, he told us that my deal was a nightmare from the beginning. It must have been a nightmare because I politely and repeatedly stated that I was NOT interested in communicating about dealer financing. I asked for the total price and was ready to pay it; I did not negotiate for a lower price. I wrote a respectful email requesting that they do not wash the car or remove the plastic because I would be taking it directly to a detailer for work. I calmly told the general sales manager that I didn't want to use an app with the car. It is befuddling that they would be aggressive, angry, and bullyish when asked to perform less work for the same amount of money. My suggestion is simple-try advertising with these words-"If you won't finance with us, submit to our commands, and kiss our butts, buy your car elsewhere." Be bold, upfront, and honest about Classic Kia's preferred style of aggressive, coercive, and threatening style of customer service. As my car reservation did not allow me to change dealerships, I paid the bullies on Classic Kia's playground $65k in a transaction that Yoshi Y yelled was a "nightmare." The nightmare was Classic Kia's own making. One week after the sale, Classic Kia requested that I provide a review for the $65k nightmare that Classic Kia had to suffer. Here we are. Allow me to apologize. I apologize for wanting to use my credit union's financing. I apologize that I wanted my long-term detailer to prep the car and do other work immediately upon receiving the vehicle. I apologize that I don't want to use an app connected to the car. I also apologize that three of you became aggressive and threatened not to sell the First Edition car that I had reserved nine months earlier. That's that! Sincerely, Casey F More

I had an outstanding experience with Kia service department, everyone was very friendly and helpful. My duration for service on my car was shorter than expect! Thank you Classic Kia for amazing s department, everyone was very friendly and helpful. My duration for service on my car was shorter than expect! Thank you Classic Kia for amazing service! More