Classic Mazda East

Car Service and maintenance.. I arrived at the dealership and as soon as I was getting out the car, The attendant came over to greet me and get me into the service center. Richard I arrived at the dealership and as soon as I was getting out the car, The attendant came over to greet me and get me into the service center. Richard Barone was the gentleman who attended to my service of the car. Very friendly and helpful with my need. I waited for my car to be serviced and the dealership was clean and very open and friendly, coffee and snacks were available and TV. I enjoyed the wait. Will go back if I need to do any service to my car. More

Great leasing experience After doing some internet homework, I set out to test drive a few cars I was considering. This is not an easy, quick task. Most all the dealerships re After doing some internet homework, I set out to test drive a few cars I was considering. This is not an easy, quick task. Most all the dealerships required that awkward process of "if I can get you numbers you are happy with will you buy today?" I just wanted to drive and if I liked it, then talk numbers. I got lucky at Classic Mazda. The salesman I met first was Bob Newland. He was very helpful and knowledgeable. Although he was actually working with another customer he helped me line up the test drive and answered all my questions. Taylor Royal took it from there. The test drive went well but I wanted to be sure this was the one. Taylor and his manager gave me their best price. Then they let me leave. One more car to try. Same old routine at the next place, So I planned a quick escape when I realized this last car wasn't it and I needed to contact Classic Mazda to seal the deal. It was getting late on a Friday. Taylor answered a few more questions via text and helped me gather other info needed to expedite the paperwork. The next day I had a bit more paperwork and the deal was done. Oh and Taylor even picked me up after dropping my old car at the old dealership. Very pleasant experience. More

Great Service I purchased my Mazda CX9 from this dealership two years ago. I went in to have my scheduled service done before heading to the beach for the weekend. I purchased my Mazda CX9 from this dealership two years ago. I went in to have my scheduled service done before heading to the beach for the weekend. I was planning to downsize from the CX-9 to aCX-5 at the end of the year as I no longer needed the extra space. Then I talked to Brian Tan salesman He was very courteous and knowledgeable. I left with a CX-5 Touring model. Brian explained all the features on the CX-5 Touring. Great place to do business. More

No Pressure Good Price Selin Rollin was my sales rep. Selin was very courteous and knowledgeable. I started out on day one advising him I was just there for research. Selin Rollin was my sales rep. Selin was very courteous and knowledgeable. I started out on day one advising him I was just there for research. He remained friendly, no pressure, answered all my questions and even provided an itemized quote. After researching prices at other Mazda dealers, I was confident that Classic Mazda was the cream of the crop. I was so impressed that I returned the following day and made my purchase. He and Nader Khela, the finance rep made the experience stress free. I have a tendency of second guessing myself over major purchases, but not this time. Zoom, zoom Dennis Leach More

Great Experience Marisol R. Knew such much about the Mazda brand and the car I leased. She was kind and very professional. She really made the whole experience less s Marisol R. Knew such much about the Mazda brand and the car I leased. She was kind and very professional. She really made the whole experience less stressful. More

Great experience in a no pressure environment I am so happy I came here! I hate car shopping, but Chris V. Made the experience so smooth and pressure free. He kept us updated and informed during t I am so happy I came here! I hate car shopping, but Chris V. Made the experience so smooth and pressure free. He kept us updated and informed during the entire process, helped us make informed decisions, answered all of our questions - including answers to questions we didn’t know we had. Huma was our financial manager and she was great. There was a lot of paper work to go through and she explained all options thoroughly and clearly; and made sure the contract was executed correctly. Overall it was a great experience and I would recommend this dealership. Thanks guys! More

Great Service Aiesha provided excellent service and was very informative on the repairs my car needed. The time to service my car was less than 1 hour, and the new Aiesha provided excellent service and was very informative on the repairs my car needed. The time to service my car was less than 1 hour, and the new Classic Mazda facility is beautiful & impecable. There is free WiFi, snacks, and tables for people to sit in while they wait for their cars to be serviced. More

Enjoyable experience Sometimes buying a car can be stressful but the staff at Classic Mazda eliminate that. My salesperson was Mohammad and from the start, he was friendly Sometimes buying a car can be stressful but the staff at Classic Mazda eliminate that. My salesperson was Mohammad and from the start, he was friendly and easy-going and it was apparent that he was very knowledgeable and cared about my buying needs. The entire process from the test drive to financing to final delivery was smooth and painless. I am very happy with my purchase (both with the car and the experience) and I wouldn’t hesitate to recommend this dealership. Thank you! More

Great service with Jonathan He is been great and I love the service. Thank you!!! Happy with my car. Thank you so very much again. Excellent service. Muchas gracias. He is been great and I love the service. Thank you!!! Happy with my car. Thank you so very much again. Excellent service. Muchas gracias. More

STAY AWAY FROM SERVICE DEPARTMENT! I came to this Mazda location because I had a bad experience at the Fairbanks location when I got my car serviced for the first time. This location wa I came to this Mazda location because I had a bad experience at the Fairbanks location when I got my car serviced for the first time. This location was by far worse than the other! I had an appointment this morning at 9:00 am for an oil change and tire rotation. When I was close to arriving home the hazardous tire pressure sensor came on. I pulled in to the gas station instantly to see if the tire pressure was low and it wasn’t. I thought to myself maybe the mechanic had made a minor mistake when rotating the tires. I drive all the way back to the service center and they take my car back to be diagnosed. After waiting for a good 30 minutes they proceed to tell me that there is a nail embedded in my front left tire. The service advisor shows me a picture on his cell phone of the nail in my tire. I then request to see my vehicle to examine the tire and its severity. When they pulled it around for me to check I saw that they had already pulled out the nail. This upset me quite a bit, because I believe they should have left the nail in for me to see before I move forward with any decision. I felt that they gave me no option but to go ahead and get the tire replaced. I asked the service advisor how much it would cost and he said $198. I gave the “okay” to go right ahead and replace the tire. After waiting for another 30 minutes to replace ONE tire they charge me $253. I was in disbelief. $253 for one tire!?!?! How could this be??? He later told me that the “shop supplies” is an automatic charge that is added on every print out report. How did the price jump from $198 to $253? These extra charges should have been stated before the work was done. I was already hesitant in paying the $198 from the beginning. To be honest I believe the mechanics planted this on me. It’s a real coincidence that the nail punctured my car on the way home. TRUE SCAM ARTIST I’D SAY. Regardless of my situation I will NEVER come back to any of the Mazda locations. I will most definitely spread the word to family, friends, clients, etc. More