Classic Nissan of Sanford

Horrible Customer Service and Lied to About Fixing Car I purchased a 2010 Chevy Cobalt from Classic Nissan in Sanford, NC on 8/15/16. It took 6 hours to complete the sale of the car because they kept disa I purchased a 2010 Chevy Cobalt from Classic Nissan in Sanford, NC on 8/15/16. It took 6 hours to complete the sale of the car because they kept disappearing. Upon seeing the vehicle for the first time, the trunk was littered with trash (including broken glass, bottles, toys, trash, leaves) and the interior was filthy with soda, melted crayons, coffee in the cup holders, stains on the console, dirty windows, trash in the doors, and dust in the vehicle. Taking the car for a test drive, the vehicle vibrated and the Sales Rep Daniel blamed it on the road. The dealer removed the trash from the trunk, but did not clean the interior, other than removing trash. Then Daniel, the sales rep, told me to bring the car back at a later date and have it cleaned. Every time I called to bring the car in, they told me to wait until I got my license plates in. After driving the car for a day, the AC would not work when sitting still and would blow hot air. Only when the car was driven, the AC would work. The vibration in the car also continued. I notified the dealer of the problems, and they told me they would address the issues when I received my plates. My temporary plates expired on 9/15/16. I have called several times to check when the plates were coming in before they expired and was told they had not come in. A couple days before the plates expired, I called again. I was told the plates had not come in yet, and that the DMV allowed a 15 day grace period after expiration. Every time I called, I told them of the AC problems and the vibration. One week ago, the battery started to die, and I have done nothing except start the car that would put a strain on the battery. I notified the dealer of that issue as well. Upon buying the car, I purchased a 30,000 mile warranty on the vehicle. Taking the car in today (9/22/16), the Sales Manager Morris Garner said that the problems would not be covered under the warranty and they would charge me $45 to fix the vibration and $150 for a new battery. As my ex-wife was getting upset by the situation, the Sales Manager asked where the car was and threatened to remove the car from my possession. The dealer still has not given me my plates, and has not resolved any of the issues I have stated over the past month. I have never been treated so poorly from anybody that I have made a purchase from, and they have not valued my time that I have taken to resolve these issues. The dealer never followed through and when the issues were directly addressed, they lied to my ex-wife's face stating no responsibility. I feel like I was ripped off by purchasing the extra warranty, and their lack of responsibility as a dealership is appalling. More

Poor service after sale Poor service after the sale,service mgr was a complete idiot doesn't know how to admit he's wrong and the customer is right and fix the problems that Poor service after the sale,service mgr was a complete idiot doesn't know how to admit he's wrong and the customer is right and fix the problems that need to be fixed correctly poor poor service More

World-class All the Way!!! I would honestly recommend anyone who is looking to purchase a new or used Nissan to visit this dealership in Sanford, NC. My husband and I were taken I would honestly recommend anyone who is looking to purchase a new or used Nissan to visit this dealership in Sanford, NC. My husband and I were taken care of from beginning to end when it came to customer service, purchase, test drive, options, parts, service, detail and features for the car we purchased this weekend. I drove away with a new 2016 Nissan Altima which I am absolutely in love with thanks to Jessica, Morris, Kenneth and Jaimie who made sure all our questions were answered and needs were met. I wouldn't have asked for or requested a better team of people! More

Happily Ever After Jim was there from start to finish and was able to go above and beyond what I asked for. He was nice and explained everything. He worked really well w Jim was there from start to finish and was able to go above and beyond what I asked for. He was nice and explained everything. He worked really well with me and understood my needs and wants. I'm very happy with my choice! I cannot stop smiling! More

Service above and beyond! The service we received from our salesperson was more than we expected. He went over every detail of the car for us. If you are looking for a new or The service we received from our salesperson was more than we expected. He went over every detail of the car for us. If you are looking for a new or used car or truck we highly recommend Daniel Mouser at Classic Nissan. He is very professional and treats you with respect. More

Great Customer Service!!! Enjoyed my experience at CLASSIC NISSAN OF SANFORD!! HIGHLY RECOMMENDED!! Would buy from this dealership again without hesitation. GREAT CUSTOMER SERV Enjoyed my experience at CLASSIC NISSAN OF SANFORD!! HIGHLY RECOMMENDED!! Would buy from this dealership again without hesitation. GREAT CUSTOMER SERVICE!! GREAT PRICES on vehicles! More

Start to finish Jasmine really stuck with us throughout the process and made it happen. She really saved a potential deal-killing hiccup and went above and beyond to Jasmine really stuck with us throughout the process and made it happen. She really saved a potential deal-killing hiccup and went above and beyond to keep it together. Her management team provided appropriate support. They didn't bat an eye when I wanted to put my truck on a lift and poke around and ask the service techs questions. More

Love my car! Jasmine was so nice and patient. Thanks for everything! Awesome experience! I would definitely recommend everyone that helped me. Y'all have an aweso Jasmine was so nice and patient. Thanks for everything! Awesome experience! I would definitely recommend everyone that helped me. Y'all have an awesome team! More

Great process & awesome service Jasmine was great from when she first met me on the lot. She greeted me with a great & warming personality. I have brought cars before and this by far Jasmine was great from when she first met me on the lot. She greeted me with a great & warming personality. I have brought cars before and this by far was the smoothest process ever. She was very knowledgeable about the car I was buying & answered any questions I had. She made my Nissan experience a great one. & I would refer anybody I know looking for a car to go see her. Thanks Jasmine More