Classic Nissan of Sanford

Do not go here !!!!! At first when I walked in , there was no one even in this place , I just figured maybe at 5 o'clock they were starting to close ! But after buying a c At first when I walked in , there was no one even in this place , I just figured maybe at 5 o'clock they were starting to close ! But after buying a car which is technically not yet mine I would never ever ever recommend this dealership to anyone ever you will get this cute button service and they will pretend to help you in anyways possible and care about our needs but once you sign the paperwork and take home a car they will give you the worst customer service and run around I have ever seen in my life ! Jasmine was the sales person I had , could not of been any sweeter , seemed liked she cared about your needs but than again she needed that commission ! Told them straight forward what I wanted and what we could afford , the got the numbers down to the "lowest " they could go even though Doing this before in same position I know they could of done better but we needed an SUV being that we are having our third child soon! Took the at home to find out that they never even gotten approval from the bank about the amount per month lol! So quick sign papers but really we are going to screw your over type of thing , so still not resolved yet and no one in the building wants to help you ! I however had already contested the bbb and some other people in which they will be contacted and investigate for because this has got to be illegal with what there doing but if that wasn't bad enough right now I'm driving around with an expired liscence plate because they don't want me coming in getting my temporary one lol can you believe that ! And try calling , the one guy , whatever the heck his name is josh maybe , he leaves earlier from his job so he doesn't have to deal with and never even gets back to us or keeps us posted about anything that's going on ! You better believe the cops will be involved ! I have never in my life seen such unprofessional people in my entire life ! If you want good reviews and business don't treat your customers like this ! Hopefully being my liscence plate is expired today this all gets resolved today but the deal is about to be off and I will go else where ! Please please pass this on to everyone you know I don't want anyone else getting screwed over More

Visited this dealership to purchase a New 2017 vehicle Visited this dealership to make a cash purchase of a new 2017 Nissan vehicle. Without a doubt in my 40+ years of buying new cars this was by far the w Visited this dealership to make a cash purchase of a new 2017 Nissan vehicle. Without a doubt in my 40+ years of buying new cars this was by far the worst dealership experience I have ever had! We were constantly left alone for very long periods of time both while we were waiting to test drive the vehicle we picked out and again while we waited and waited for a price while our sales person was talking nonchalantly with other sales staff and playing with her phone. At one point I even walked up to her and the sales desk and told them that we were getting very tired of waiting, to which she rudely responded, I'll be right with you! Finally when they came over with a price (and failed to mention that the car had a factory Rebate of $2750 and they had only shown $2000 of that in their proposed sales price) when I countered with a mere $1K less then their proposed price the Sales Manager who was intentionally "walking by" and heard me yelled out "We're all in!". I simply said okay thank you for your time then and walked out. I went to the Toyota dealer right next door to them who isn't affiliated with them and purchased a new 2017 Toyota Camry that was a much nicer car option wise for the exact same money I had just offered Nissan for their car. It wasn't their refusal to accept my price as that's the car business, it was the rudeness and non caring attitude as if though my time wasn't valuable and they didn't care whether I bought a car or not. Their competition again right next door was wonderful from the second we walked in and they got my cash money! I would never go back to Classic Nissan again and will tell everyone I know to stay away. More

Horrible Customer Service and Lied to About Fixing Car I purchased a 2010 Chevy Cobalt from Classic Nissan in Sanford, NC on 8/15/16. It took 6 hours to complete the sale of the car because they kept disa I purchased a 2010 Chevy Cobalt from Classic Nissan in Sanford, NC on 8/15/16. It took 6 hours to complete the sale of the car because they kept disappearing. Upon seeing the vehicle for the first time, the trunk was littered with trash (including broken glass, bottles, toys, trash, leaves) and the interior was filthy with soda, melted crayons, coffee in the cup holders, stains on the console, dirty windows, trash in the doors, and dust in the vehicle. Taking the car for a test drive, the vehicle vibrated and the Sales Rep Daniel blamed it on the road. The dealer removed the trash from the trunk, but did not clean the interior, other than removing trash. Then Daniel, the sales rep, told me to bring the car back at a later date and have it cleaned. Every time I called to bring the car in, they told me to wait until I got my license plates in. After driving the car for a day, the AC would not work when sitting still and would blow hot air. Only when the car was driven, the AC would work. The vibration in the car also continued. I notified the dealer of the problems, and they told me they would address the issues when I received my plates. My temporary plates expired on 9/15/16. I have called several times to check when the plates were coming in before they expired and was told they had not come in. A couple days before the plates expired, I called again. I was told the plates had not come in yet, and that the DMV allowed a 15 day grace period after expiration. Every time I called, I told them of the AC problems and the vibration. One week ago, the battery started to die, and I have done nothing except start the car that would put a strain on the battery. I notified the dealer of that issue as well. Upon buying the car, I purchased a 30,000 mile warranty on the vehicle. Taking the car in today (9/22/16), the Sales Manager Morris Garner said that the problems would not be covered under the warranty and they would charge me $45 to fix the vibration and $150 for a new battery. As my ex-wife was getting upset by the situation, the Sales Manager asked where the car was and threatened to remove the car from my possession. The dealer still has not given me my plates, and has not resolved any of the issues I have stated over the past month. I have never been treated so poorly from anybody that I have made a purchase from, and they have not valued my time that I have taken to resolve these issues. The dealer never followed through and when the issues were directly addressed, they lied to my ex-wife's face stating no responsibility. I feel like I was ripped off by purchasing the extra warranty, and their lack of responsibility as a dealership is appalling. More

Poor service after sale Poor service after the sale,service mgr was a complete idiot doesn't know how to admit he's wrong and the customer is right and fix the problems that Poor service after the sale,service mgr was a complete idiot doesn't know how to admit he's wrong and the customer is right and fix the problems that need to be fixed correctly poor poor service More

World-class All the Way!!! I would honestly recommend anyone who is looking to purchase a new or used Nissan to visit this dealership in Sanford, NC. My husband and I were taken I would honestly recommend anyone who is looking to purchase a new or used Nissan to visit this dealership in Sanford, NC. My husband and I were taken care of from beginning to end when it came to customer service, purchase, test drive, options, parts, service, detail and features for the car we purchased this weekend. I drove away with a new 2016 Nissan Altima which I am absolutely in love with thanks to Jessica, Morris, Kenneth and Jaimie who made sure all our questions were answered and needs were met. I wouldn't have asked for or requested a better team of people! More

Happily Ever After Jim was there from start to finish and was able to go above and beyond what I asked for. He was nice and explained everything. He worked really well w Jim was there from start to finish and was able to go above and beyond what I asked for. He was nice and explained everything. He worked really well with me and understood my needs and wants. I'm very happy with my choice! I cannot stop smiling! More

Service above and beyond! The service we received from our salesperson was more than we expected. He went over every detail of the car for us. If you are looking for a new or The service we received from our salesperson was more than we expected. He went over every detail of the car for us. If you are looking for a new or used car or truck we highly recommend Daniel Mouser at Classic Nissan. He is very professional and treats you with respect. More

Great Customer Service!!! Enjoyed my experience at CLASSIC NISSAN OF SANFORD!! HIGHLY RECOMMENDED!! Would buy from this dealership again without hesitation. GREAT CUSTOMER SERV Enjoyed my experience at CLASSIC NISSAN OF SANFORD!! HIGHLY RECOMMENDED!! Would buy from this dealership again without hesitation. GREAT CUSTOMER SERVICE!! GREAT PRICES on vehicles! More

Start to finish Jasmine really stuck with us throughout the process and made it happen. She really saved a potential deal-killing hiccup and went above and beyond to Jasmine really stuck with us throughout the process and made it happen. She really saved a potential deal-killing hiccup and went above and beyond to keep it together. Her management team provided appropriate support. They didn't bat an eye when I wanted to put my truck on a lift and poke around and ask the service techs questions. More

Love my car! Jasmine was so nice and patient. Thanks for everything! Awesome experience! I would definitely recommend everyone that helped me. Y'all have an aweso Jasmine was so nice and patient. Thanks for everything! Awesome experience! I would definitely recommend everyone that helped me. Y'all have an awesome team! More