Classic Nissan of Sanford

This dealership is awesome they have wonderful employees who treat you like family the environment is very clean and friendly i come her for all my automotive needs who treat you like family the environment is very clean and friendly i come her for all my automotive needs More

My vehicle was not washed during my servicing as mentioned by the service person when the appointment was scheduled. I asked the lady was it washed and she proceeded to tell me it look like it had mentioned by the service person when the appointment was scheduled. I asked the lady was it washed and she proceeded to tell me it look like it had been washed... More

Tracy was a great businessman to work with. We are happy with our purchase and how the transaction transpired with Classic Nissan. We appreciated Tracy’s honest and being up front. We tried to deal with ano with our purchase and how the transaction transpired with Classic Nissan. We appreciated Tracy’s honest and being up front. We tried to deal with another dealership that was the epitome of “car salesman”. We did not receive any of that from Classic or Tracy. Two thumbs up! More

Military members beware! Worst experience I’ve had with a dealership. Sales manager and myself agreed to a price on a vehicle and when I got there he just decided to change his mind and try and make me pay 2 dealership. Sales manager and myself agreed to a price on a vehicle and when I got there he just decided to change his mind and try and make me pay 2,500 above the listed price. Bruce, Emmet, and Chris are just scam artists. This business is why us NCOs have to watch are guys backs because they care about no one or nothing accept for a paycheck. More

Unacceptable Client Service I recently purchased a vehicle for my daughter. I have purchased more than 20 vehicles in my lifetime and this was the worst dealership experience I h I recently purchased a vehicle for my daughter. I have purchased more than 20 vehicles in my lifetime and this was the worst dealership experience I have ever endured. The miscommunication, lack of follow through, and overall disorganization resulted in my one star rating for the entire sales organization. The one bright spot of the dealership was the repair service area which treated us wonderfully in the past. My advice is to find another dealership in the area More

Don't trust them I had made up my mind to purchase a new Altima. I had a loan from usaa. I received offers from 3 dealers with prices for a new Altima. Classic's off I had made up my mind to purchase a new Altima. I had a loan from usaa. I received offers from 3 dealers with prices for a new Altima. Classic's offer was the lowest price. I drove45 Iminutes with my check in hand expecting to drive away in my new Altima. Before I left home I called and verified that the price that they sent me was the correct price. After I test drove the car I got out my check and was ready to fill it in. The price they had now was 5k higher than what they had sent me and confirmed on the phone. Then they wanted to negotiate I got up and walked away they would not honor the price they had guaranteed me. I called Nissan and they will investigate this. Also the attorney General has been made aware of them sending false price guarantees, More

Seniors read the find print Caution Seniors Be forewarned to stay clear of Classic Nissan of Sanford. They have no problem and seem to take great pleasure in taking advantage Caution Seniors Be forewarned to stay clear of Classic Nissan of Sanford. They have no problem and seem to take great pleasure in taking advantage of Seniors using extremely deceptive advertising practices. More

I would not recommend this dealership My experience was terrible. Let me start by saying I have 14 month old triplets so I had to reschedule my appointment several times over the course of My experience was terrible. Let me start by saying I have 14 month old triplets so I had to reschedule my appointment several times over the course of a couple of days. They called multiple times a day if I didn't answer to reschedule. There job is to get me in the door though so once I got to go in they put me with Thomas who I will say is a very nice & professional gentleman. I knew exactly what I needed, knew credit score, payment range, negative equity on my trade in, etc and told him up front all this information. As a 1 income family with triplets budget is EXTREMELY important to my family. Many car dealerships try to push people into something you can't afford because it's "just a few dollars more a month". I didn't want to get into that situation and told him up front there would be none of that. We had a budget and there was no wiggle room and that if they couldn't help us we completely understood and we were okay with walking away. I then told him that there was a Dodge Caravan that my wife had seen on their website for somewhere in the $9xxx range and that I would like to look at that van. He finished filling out the informational paperwork and then pulled a Dodge Caravan around. It was a 2016 and I asked him if he was sure that this was the correct van for $9xxx. He repeated back $9xxx and said yes. I did a test drive and then when we got back he got me a paper with the numbers.He brought me the paper showing $15,xxx. I asked him if this number included the price of the van, the negative equity from the trade in that would be added into the loan and anything else (like taxes, etc). He said yes that number included everything. I then looked at the different payment ranges which showed different months and said that they were too high was there anything they could do to bring them down. Then Bryon a manager came over and pulled credit and said that they could maybe a little higher payment, but they needed to work on some stuff. Then Jasmine (I think her name is - finance manager) came in and asked why I needed a van/3rd row seating to which I explained I had triplets and needed enough seating for convertible car seats, stroller etc. She was like oh okay I misunderstood. Then David (whom worked on my stuff only that night and then was let go conveniently the next day) was working on my stuff literally said to me that he promised he would get me into that van. He was the general manager. He said that he was not going to nickle and dime me and was going to raise the price of the trade in and was going to get us in the van for the price we could afford. As I said whenever I called to follow up this David guy I was informed was no longer there, he had been let go and I was now left to deal with Bryon. I went back and forth with Bryon for several days where he kept telling me he was going to call me at a specific time (I set times where my triplets would be napping so I wouldn't have noise in the background and could concentrate) yet he didn't call. Then he seemed annoyed when I called him later in the day. He would say he was trying to get financing etc. I couldn't understand why he was having so much trouble. Finally I asked him to break the numbers down exactly and found out they were charging around $16,000 for the van instead of the $9xxx that I thought it was. I immediately told him to stop trying to finance almost $22,000 because I did not ask for that! I did get a bit upset and talked to him at length about what happened between Thomas and I and how Thomas said it was one price etc and he took no responsibility and just said oh well it was a miscommunication. I'm sorry but that is not a miscommunication. And here you are trying to finance thousands and thousands of dollars that we did not give you permission to finance! It's no wonder we were being rejected. I'll admit I did get quite upset (no cussing or anything), but I probably did raise my voice because we truly need a van for our triplets. Right now we don't have a vehicle that fits our family. I got online and found the actual van and gave him the number and he said that it was at a different site (Greensboro I believe) and that he was going out of town but he was going to work on it while gone. I waited to hear from him and a week went by and I didn't hear from him. I called and they put me on hold. After 8 minutes they come back and told me he was unavailable. I asked them to have him call me back. The next evening I hadn't heard from him so I called back. They again put me on hold first for 5 minutes and then said he was unavailable so I asked if I could speak to someone else. She asked what was this regarding. I said I was trying to purchase a vehicle. She kind of stuttered and then said hold on and put me on hold for over 10 minutes before I finally hung up. It's obvious they don't want to work with me. Which is fine, but please be an adult and have the gull to speak to me and tell me you don't want to work with my family. I'm very upset that they lied to me about pricing, I got made a promise from a general manager (in front of multiple employees) that was not honored, they are taking NO responsibility for the lie about pricing, they have been nothing but rude, etc. I am VERY disappointed. My family and I need a van. It's sad that we went to a local place to try to get help and were treated the way we were. More

Overall Experience!! My experience with Customer Service began before I even set foot inside of their dealership. Jasmine Dows answered every question over the phone that My experience with Customer Service began before I even set foot inside of their dealership. Jasmine Dows answered every question over the phone that I had about trading my car in. I literally knew what they had in their inventory before driving down there, and had an idea of which car best fit my needs. Once I got to the dealership, Jasmine immediately had two cars for me to look at and was very informative about the differences in the two cars, which easily helped me narrow down the selection almost instantly. Once, I chose which car I wanted, Robert Diaz (General Sales Manager) came over and introduced himself and explained in detail the appraisal of my trade in and crunched numbers for me, and took his time to give me the exact breakdown of my entire trade in and new lease. I didn't even have time to be confused because it was explained so well to me. Not only was I excited that I was getting a brand new car, but I was more excited that they helped me keep my payments around what I was already comfortable with paying. Robert was so genuine and personable, it made me feel like I was not just another customer to them. To top it all off, when I got to Finance and interacted with Chris Radefeld, he got me the best warranty that came with my car, and it did not even push my payments up much higher. He helped make the financial part of this simple and very easy to understand. He was funny and made it not seem like I should be stressed buying a brand new car, but to realize that it was well worth it. David Langley (the General Manager) would come into finance and chat while Chris was finishing up paperwork, and asking if there was anything else I needed help with. And if that is not enough to tell you how much I got the WOW factor from everyone there, they all actually stayed late, after closing just to help me transfer all of my belongings to my new car from my old one. And I was not even their last customer, so this shows you how much they take care of their customers. Jasmine still took the time to give me a tour of the dealership and explain all of my manuals and personally synced my phone to my new car and showed me how to work it after hours. Not only did she give me a tour, but informed me of my first free oil change, and gave me the Service Dept business card. I absolutely loved everything about my experience at Classic Nissan of Sanford! I have already been raving about how awesome their team is, and I cant wait to send them some referrals! Thank you so much to their team for making my experience painless, professional and FUN!! You guys are the BEST!!! More