Classic Toyota of Tyler

I brought my own work truck (not purchased here) to Classic Toyota for repairs totaling $4,800. I picked it up, drove about a mile, and the passenger-side airbag light came on. I immediately returned i Classic Toyota for repairs totaling $4,800. I picked it up, drove about a mile, and the passenger-side airbag light came on. I immediately returned it for them to fix the new issue. The service team showed little interest in investigating whether their work caused it. They quickly blamed my grandkids for disconnecting the sensor (who don’t regularly ride in my work truck), despite my clear explanation. When I pointed out pieces of the replaced fan still left under the hood, the advisor dismissed it by saying “but we don’t clean the engines.” They seemed more focused on shifting blame than proper troubleshooting or cleanup, leaving me feeling dismissed and condescended to after spending nearly $5,000. Still hoping they properly diagnose and resolve everything without further excuses. Poor customer service. More

I had an excellent experience at Classic Toyota in Tyler. From start to finish, everything was handled honestly and professionally. There were no smoke and mirrors, no high-pressure sales tactics, and no sur From start to finish, everything was handled honestly and professionally. There were no smoke and mirrors, no high-pressure sales tactics, and no surprise fees added at the end. They honored the out-the-door price exactly as promised, and the final amount was actually a little less than expected. I especially want to recognize Montana Acker by name. Montana was straightforward, helpful, and easy to work with throughout the process. In a time when many people are understandably cautious about car dealerships, this experience was a refreshing reminder that not every dealer deserves suspicion — but the good ones definitely deserve credit when they do things the right way. I’m very pleased with the purchase and would gladly do business with them again. I would gladly recommend them to anyone looking for a fair, transparent, and professional car-buying experience. More

I took my 2026 Toyota Grand Highlander today for its first service. Colby Moore was awesome! He is so professional, attentive, and prompt. I am always pleased when I have taken my Toyotas there. first service. Colby Moore was awesome! He is so professional, attentive, and prompt. I am always pleased when I have taken my Toyotas there. More

I worked with Woody and never felt pressured to purchase before I was ready. He kept me informed and was flexible with my schedule. I am very pleased with the Highlander and recommend his assistance to anyo before I was ready. He kept me informed and was flexible with my schedule. I am very pleased with the Highlander and recommend his assistance to anyone looking to buy a vehicle. More

They were great and finished in good time! Thanks Douglas Nieto for being so nice Thanks Douglas Nieto for being so nice More

I recently purchased a 2025 4Runner from Woody and I have to say it was the best car buying experience I have ever had. From my salesman Woody, who was very knowledgeable and no pressure.to Blake in Finance to say it was the best car buying experience I have ever had. From my salesman Woody, who was very knowledgeable and no pressure.to Blake in Finance and then Emily and Peyton (both are Delivery Specialists). I highly recommend Woody, Blake, Emily and Peyton and Classic Toyota to anyone!!! More

Classic Toyota took care of me when I had so many things going on at one time. My service advisor, Douglas took care of all my car needs so that I could take care of my other pressing emergencies! Excellent going on at one time. My service advisor, Douglas took care of all my car needs so that I could take care of my other pressing emergencies! Excellent communication and customer service! More

Great service department. I take my Tundra here for oil changes and anytime there is something going on with my vehicle. I worked with Allie, and her team is always quick to d I take my Tundra here for oil changes and anytime there is something going on with my vehicle. I worked with Allie, and her team is always quick to diagnose any problems, get them fixed, and get me back on the road. I generally just wait in the lounge, which is clean and free snack and coffee, although they do always offer a complimentary shuttle. I highly recommend servicing tour vehicle here. More

I worked with Richard and Paul and I would highly recommend them if you need a vehicle these guys went above and beyond my expectations. I love the truck they put me in. Definitely a 10/10 they will recommend them if you need a vehicle these guys went above and beyond my expectations. I love the truck they put me in. Definitely a 10/10 they will not waste your time these guys are very straightforward about telling you what’s going on. Thank you guys so much for all you did for me. More

Dominique was a great salesman and had our wants/needs in mind. He was patient and showed us many options mind. He was patient and showed us many options More