Classic Toyota of Wilkesboro

I have purchased many vehicles from this dealership but I will never purchase there again. Their service department is less than stellar. It started over a year ago. I took my vehicle for an inspection an will never purchase there again. Their service department is less than stellar. It started over a year ago. I took my vehicle for an inspection and the left license plate light had burned out. Since the vehicle was still under warranty they ordered a new part because the current one was letting water in and kept causing the bulb to burn out. The part did not come in when they told me it would and after calling back several times they finally said it had come in. I took my vehicle in to have it installed and it took over 2 hours. They told me that had to take the bed liner out of the truck to install the light. I though this was odd but I am not a mechanic. A few months later I called to have the oil changed and the lady who answered the phone was very rude. When I told her why I was calling she said I was not in the system and she asked me if I was sure that I purchased my vehicle there. Not a pleasant experience so I took my vehicle elsewhere to have the oil changed. It has now been a year and I need once again to get the vehicle inspected. The place where I had the oil changed is not open on Saturday and I need to have the service done then because I work from home and it is a 30 minute drive. So I decided to take another chance on Classic Toyota. I sent and email through their website to set up an appointment. It was never answered. This is the 2nd time that has happened so I called them. I set the appointment up for 9:00 on Saturday March 27. I took my vehicle in and was told it would not pass inspection because the socket the light plugged into was corroded and would have to be replaced. They did not have any in stock, they would order it and it would be in Tuesday. I made a remark that it was just replaced last year and they told me that was not what was replaced but the 3rd brake light. Any error on their part so I am having to pay this year for what should have already been covered. So I rescheduled for Saturday April 3rd. I had my vehicle there by 8:40. There was different people working and they asked me if I had an appointment. I told them Yes at 9:00 to have my inspection completed and the part installed. Then the lady asked me again what I was having done, if it was an oil change. I told her No and again what I was there for. I went to the waiting room to sit down and she came in to have me sign the service form. About 10 minutes later my name was called and I said That was fast and I was told they could not inspect it or replace the part because the person that did this work was called away on an emergency on Thursday and there was no one there to do it. I was upset to say the least. I know that things happen, But they knew there was not going to be anyone there to do the work so I should have been called so I would not have made a trip to town. I live 30 minutes out of town. I could not go the next Saturday as I have other commitments and since I work from home I cannot go during the week. I explained this to the lady. She offered to have me meet her there at 6:30 on Monday morning to let me use a loaner car so they could do the work on mine. I had just told her I can only come on Saturdays. I will take a day of work and take my vehicle elsewhere. She said she was just trying to help me out. More

I had the best experience purchasing my daughter a vehicle. Nichole Carson went above and beyond to help me find the right car. She was amazing. Would recommend her to anyone looking to purchase a veh vehicle. Nichole Carson went above and beyond to help me find the right car. She was amazing. Would recommend her to anyone looking to purchase a vehicle! More

He did a really good job we came in for a truck and he sold my wife a car she loves . He was easy to talk to and wasn't buy but buy he's like if you want to get it if not then hold off but let me see if I sold my wife a car she loves . He was easy to talk to and wasn't buy but buy he's like if you want to get it if not then hold off but let me see if I got you a good deal More

Doc and James were great to work with and made a great team. Couldn't ask for a better seamless car buying experience. Highly recommend. team. Couldn't ask for a better seamless car buying experience. Highly recommend. More

James was very helpful, friendly, and professional. He wasn’t pushy but still managed to get the sale. I didn’t make it easy on him, but he was able to get me in a Tacoma and I appreciate it. wasn’t pushy but still managed to get the sale. I didn’t make it easy on him, but he was able to get me in a Tacoma and I appreciate it. More

James Lackey of Toyota of Wilkesboro handled the sale of a Toyota Tacoma for my son. He was a straight shooter and was patient with our negotiating needs. He got my son in a truck that met all his needs and a Toyota Tacoma for my son. He was a straight shooter and was patient with our negotiating needs. He got my son in a truck that met all his needs and was in his price range. More

I was a little nervous stepping on Toyota grounds without knowing exactly what I wanted and because my budget wasn’t set. But huge thanks to James Lackey he helped me understand the ins and outs of each car knowing exactly what I wanted and because my budget wasn’t set. But huge thanks to James Lackey he helped me understand the ins and outs of each car I shuffled through and answered any questions and concerns throughly which soon led me to the perfect car for me and my family and at a great price! I definitely recommend Toyota and highly recommend James as your sells rep. 🙂 More

Excellent service. My first time buying a car, and I felt like the employees were trying to help me, and not just sell a car. James Lackey worked with me, and showed me where I can go to get my car serviced, like the employees were trying to help me, and not just sell a car. James Lackey worked with me, and showed me where I can go to get my car serviced, and he welcomed me back if I had any questions about the car. More

Just the model and package I was looking for - Thanks James for being knowledgeable about the features and helping me get the price I was looking for. James for being knowledgeable about the features and helping me get the price I was looking for. More

I had many troubles with. a brand new car i bought. only a year and half ago. i didnt feel it was safe for my wife and family. i told these folks i and my wifes budget. the sales team of John Pridgen and Ti a year and half ago. i didnt feel it was safe for my wife and family. i told these folks i and my wifes budget. the sales team of John Pridgen and Tim Beshears. worked vewry very hard to see to. i and my wife were in a new toyota. i honestly feel these guys were honest and straight up. i know when its time for us to trade vehicles.or buy another new Toyota? it will be with this dealership. their service dept.,namely Josh . were nothing short of "top shelf". in all my years of travelling the US. ive had my share of. dealing with vehicle dealerships etc.shops...i stand by my words and review. i do not have time to BS. i likem. go see these folks and if? you need them? THEY RE THERE. RS More