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Clay Cooley Nissan

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
951 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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39690 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 951 reviews

January 19, 2025

They will give you a car that they know don't work then will it breakdown and they have to go get the car they will use your xxxx payment to retrieve the car and then keep the car and your down payment res More

by JAMILLAHTYSON8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nina Thomas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Roland Lynn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jaime Ramirez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Rosales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Medrano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marilyn Leyva
1.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Burns
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Pickering, Justin Lines, Shane Holcomb
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Jan 21, 2025 -

Clay Cooley Nissan responded

Hello Jamillahtyson8, We’re sorry to hear about your experience. It’s concerning to learn that you received a car that was not in working condition and that you felt your payment was mishandled. We take these matters seriously, and we want to ensure that our customers receive reliable vehicles and fair treatment. Please reach out to our customer service team directly so we can investigate this situation further and assist you in resolving any issues you’ve encountered. Your feedback is valuable to us as we strive to improve our services. Clay Cooley Nissan

January 18, 2025

The dealership was great they picked up my car and delivered it back to me fully repaired in 2 days I am so grateful one bad thing was the cost for the repairs lol but ok it's fixed. More

by elbertdallas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leonel Advisor , Shane Holcomb
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Jan 21, 2025 -

Clay Cooley Nissan responded

Hello Elbertdallas, Thank you for your feedback! We're thrilled to hear that you found our service great and appreciated the quick turnaround on your car repairs. We strive to provide efficient service, including pickup and delivery, so it’s wonderful to know you were satisfied with that aspect. We understand that repair costs can be a concern, and we appreciate your understanding. Your gratitude means a lot to us, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 18, 2025

El agente muy amable gracias x ayudarme , todo muy fácil para obtener un nuevo carro More

by candelario_3
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Rosales
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Jan 20, 2025 -

Clay Cooley Nissan responded

Hello Candelario_3, Thank you for your kind words! We're thrilled to hear that our agent was very helpful and made the process of obtaining a new car easy for you. Your satisfaction is our priority, and we appreciate your feedback. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 17, 2025

Mr. Torres was very helpful and got in and out quick. Quicker than I expected! More

by palacioreina34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias Torres
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Jan 20, 2025 -

Clay Cooley Nissan responded

Hello Palacioreina34, Thank you for your feedback! We're thrilled to hear that Mr. Torres was very helpful and that your experience was quicker than expected. We strive to provide efficient service, and it's great to know we met your needs. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 16, 2025

first time buying a car from home, safe to say juan and misael made it a easy process More

by lawrence
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 23, 2025 -

Clay Cooley Nissan responded

Hello Lawrence, Thank you for sharing your experience! We're thrilled to hear that Juan and Misael made your first car-buying process from home easy and enjoyable. Our team is dedicated to providing a seamless experience for our customers, and it's wonderful to know we met your expectations. We appreciate your trust in us and look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 15, 2025

I was disappointed with customer service after I purchased vehicle. Johnathan Rosales was great and I am grateful he took care of us. More

by fcedillo73
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mauro Valle
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Washington
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Jan 16, 2025 -

Clay Cooley Nissan responded

Hello Fcedillo73, Thank you for sharing your feedback. We're glad to hear that Johnathan Rosales provided you with great service, but we apologize for the disappointment you experienced with our customer service after your vehicle purchase. Your experience is important to us, and we will work on improving our follow-up process to ensure all customers feel supported. We appreciate your input and hope to provide you with a better experience in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 15, 2025

content du service que je reçois de Juan et Clay Cooley Nissan.. acheté mon voyou il y a 2 ans et très heureux More

by Aug.n
Recommend Dealer
Yes
Employees Worked With
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 17, 2025 -

Clay Cooley Nissan responded

Hello Aug.n, Merci beaucoup pour votre retour positif sur le service que vous avez reçu de Juan et Clay Cooley Nissan. Nous sommes ravis d'apprendre que vous êtes très heureux de votre achat de voiture il y a deux ans. Votre satisfaction est notre priorité, et nous apprécions vos commentaires. N'hésitez pas à revenir nous voir pour toute question ou besoin futur. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 12, 2025

Customer service was great . i wasn’t there all day. Timming was excellent and my car is lovely More

by jacquelynlang
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jaime Ramirez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Rosales
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jorge Medrano
1.0
This rating includes all reviews, with more weight given to recent reviews.
Marilyn Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sean
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Jan 13, 2025 -

Clay Cooley Nissan responded

Hello Jacquelynlang, Thank you for your positive feedback! We're thrilled to hear that you found our customer service great and that the timing of your service met your expectations. It's wonderful to know that you're happy with your car. We strive to create a pleasant experience for all our customers, and your satisfaction is our top priority. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 11, 2025

I take writing reviews, both good and bad very serious and this one will be no different. I have had some very bad experiences with car dealerships in the past. With Clay Cooley this was not the case. Thi More

by Christopher Andry
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Swanson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott S.
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Jan 13, 2025 -

Clay Cooley Nissan responded

Hello Christopher Andry, Thank you for your thoughtful review! We are thrilled to hear about your positive experiences with Clay Cooley and that both Scott S. and Jonathon Swanson were able to build your trust while helping you find your new 2025 Nissan Kicks. It's wonderful to know that you love your car and felt supported during this important decision. We appreciate your kind words about our team's integrity and dedication. Enjoy your new vehicle, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

January 10, 2025

Casi tres horas de espera, me entregaron mi camioneta sucia, necesitaba que me remplazaran una llave 🔑 que se me quebró y me dijeron que no la tenían que regresara luego 😠y ya van dos veces que pido la More

by ccervantes214
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Jan 10, 2025 -

Clay Cooley Nissan responded

Hello Ccervantes214, Lamentamos sinceramente que su experiencia no haya cumplido con sus expectativas. Entendemos que tres horas de espera son inaceptables y que recibir su camioneta sucia es frustrante. También nos disculpamos por la falta de disponibilidad de la llave que solicitó; entendemos que esta es una necesidad importante y estamos trabajando para resolver este problema. Agradecemos su paciencia y le invitamos a contactarnos directamente para abordar sus inquietudes y encontrar una solución adecuada. Clay Cooley Nissan

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