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Clay Cooley Nissan

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
970 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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39690 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 970 reviews

December 26, 2024

i had a service engine light on and a VDC light on and not one time was the issue addressed on the so-called 100+ check when i bought it in. Clay Cooley needs to say tis an oil change only. Nor was my More

by dthriler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
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Dec 28, 2024 -

Clay Cooley Nissan responded

Hello Dthriler, Thank you for your feedback regarding your recent experience. We apologize for the oversight in addressing the service engine light and VDC light during your 100+ check. We understand how important it is to ensure all aspects of your vehicle are thoroughly examined, including fluid levels. Your comments will be taken seriously as we strive to improve our services and communication regarding what each service entails, such as an oil change. We appreciate your input and hope to provide a better experience in the future. Clay Cooley Nissan

December 24, 2024

We were told by your finance department that if we paid off the loan we would not be charged interest, and I just received the information from the finance company today and we have been paying interest fo More

by PAUL.KELLY
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Bal Suman
1.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 25, 2024 -

Clay Cooley Nissan responded

Hello Paul.kelly, We genuinely apologize for the confusion regarding your loan payoff and the interest charges. It’s never our intention to mislead our customers, and we understand how frustrating this situation can be. We appreciate your willingness to work with us, and we take your feedback seriously as it helps us improve our processes. Please reach out to our finance department directly so we can resolve this issue for you and restore your trust in our dealership. Clay Cooley Nissan

December 24, 2024

Friendly sales staff and good service, variety of vehicles on the lot to choose from. More

by SIMPSON12
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
James Sheppard
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 25, 2024 -

Clay Cooley Nissan responded

Hello Simpson12, Thank you for your kind words about our friendly sales staff and the good service you received. We're glad to hear that you found a variety of vehicles on our lot to choose from. We strive to provide a positive experience for all our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance, please don't hesitate to reach out. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 23, 2024

Service was excellent, fast, efficient, everyone was helpful. They got me in and out on my way. More

by spickering1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Dec 25, 2024 -

Clay Cooley Nissan responded

Hello Spickering1, Thank you for your wonderful feedback! We're thrilled to hear that our service was excellent, fast, and efficient. It’s great to know that our helpful team got you in and out quickly. Your satisfaction is our top priority, and we appreciate you taking the time to share your experience. We look forward to welcoming you back! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 22, 2024

Great salesman and great service! Finance had us in and out quick! We will be back! More

by JENNM8098
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Wayne
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Dec 24, 2024 -

Clay Cooley Nissan responded

Hello Jennm8098, Thank you for your kind words! We're thrilled to hear that you had a great experience with our salesman and that the finance process was quick and efficient. Providing excellent service is our top priority, and we look forward to welcoming you back in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 21, 2024

Coviently located have always received excellent service. Service advisor should phone customer and update status of vehicle More

by t.adrienna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Leo
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Dec 22, 2024 -

Clay Cooley Nissan responded

Hello Thank you for your feedback! We’re glad to hear that you find us conveniently located and have received excellent service. We appreciate your suggestion regarding service advisors updating customers on their vehicle status, as communication is key to ensuring a positive experience. We will make sure to address this with our team to enhance our service further. Your input is invaluable, and we look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 21, 2024

Last visit it went smoothly Did not wait to long for my car to bring in. More

by luwelasohntx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Dec 22, 2024 -

Clay Cooley Nissan responded

Hello Luwelasohntx, Thank you for your feedback! We're glad to hear that your last visit went smoothly and that you didn't have to wait long for your car. We strive to provide efficient service and appreciate your recognition of our efforts. Your satisfaction is important to us, and we look forward to serving you again soon. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 21, 2024

Excellent service and very honest. I strongly recommend them to anyone who needs a vehicle. More

by daddymooo
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Floyd McGriff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Charles English Jr.
5.0
This rating includes all reviews, with more weight given to recent reviews.
Juan Gonzalez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pa Jallow
5.0
This rating includes all reviews, with more weight given to recent reviews.
Leonardo Barbosa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marilyn Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Benjamin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Robert Burns
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Lines
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Dec 22, 2024 -

Clay Cooley Nissan responded

Hello Daddymooo, Thank you for your excellent review! We are thrilled to hear that you experienced honest service and appreciate your strong recommendation. Our team is dedicated to ensuring that every customer finds the right vehicle for their needs. Your feedback motivates us to continue delivering exceptional service. We look forward to assisting you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 21, 2024

The best customer service ever received thy have excellent knowledge and good understand of people More

by koclark2020
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alexis Rosales
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Dec 22, 2024 -

Clay Cooley Nissan responded

Hello Koclark2020, Thank you for your wonderful feedback! We're thrilled to hear that you experienced the best customer service with us. Our team takes pride in their excellent knowledge and understanding of our customers' needs. Your satisfaction is our priority, and we appreciate your recognition of our efforts. We look forward to serving you again! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

December 18, 2024

Mr. Floyd was very knowledgeable and helpful. He got me in a car. He answered all of my questions! More

by dcarter2210
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Floyd McGriff
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 21, 2024 -

Clay Cooley Nissan responded

Hello Dcarter2210, Thank you for your kind words about Mr. Floyd! We’re thrilled to hear that he was knowledgeable and helpful in getting you into a car. It’s great to know that he answered all of your questions effectively. Your satisfaction is our top priority, and we appreciate you taking the time to share your positive experience. We look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissa n OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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