Clay Cooley Nissan

This is the worst car buying experience I've ever had!! We bought a new Nissan Altima. 1st thing..the car we wanted had a dead battery. So instead of putting in a new battery, they spent FOREVER testing th We bought a new Nissan Altima. 1st thing..the car we wanted had a dead battery. So instead of putting in a new battery, they spent FOREVER testing the bad battery. They kept telling us the car would be ready in a few more minutes. I must have heard that at least 10 times!! After they finally figured out it had to have a new battery (this is after sitting there for 2.5 hours), then they needed time to "detail" the car. I told them "Do not clean it - it's brand new - I'll clean it when I get it home." We live 3 hours from Dallas. They still didn't bring the car. It's over 100 degrees, so there we sat inside - now 3 hours. I finally told them "if the car is not here in 10 minutes, we're tearing up the check and leaving here without the car". So they finally brought the car. They said to bring the car back and they would give us a tank of gas for all of our "trouble". I told them NO THANKS - I would NEVER be back! We paid cash for the car, so after writing them a check for $28,000, (which included a $100 hidden fee for "paperwork" (WHAT paperwork - we didn't finance it and have NO paperwork), we asked for the title. They told us they would send it the next day to our tag agent in Oklahoma. It has now been 3 weeks and still no title. We can't tag the car and after numerous calls, keep getting the run around. So we spent over 3 hours at this place for no reason, making us get home after 10 PM, exhausted & frustrated and we STILL cannot tag the car. HORRIBLE, HORRIBLE NIGHTMARE DEALERSHIP!!!!!!!!!!!!!!!!!!!!! More

One of the best car shopping experiences I have ever had. Keith was simply fantastic as he guided us through the sales process and he has been great a following up to make sure we were happy after the sale. Keith was simply fantastic as he guided us through the sales process and he has been great a following up to make sure we were happy after the sale. Brandon was extremely helpful in helping us find the best financing deal for our purchase. I plan to make my next purchase from Clay Cooley and I will be sure to ask for Keith. More

To Whom it may concern, I arrived at Clay Cooley To Whom it may concern, I arrived at Clay Cooley Nissan at around 13:00 on Saturday June 11th 2011. I worked with Salesman Dereck West and finalize To Whom it may concern, I arrived at Clay Cooley Nissan at around 13:00 on Saturday June 11th 2011. I worked with Salesman Dereck West and finalized financing for a 2011 Maxima. Prior to accepting delivery and leaving the Dealership; I discovered several major scratches on the top right trunk area. I informed Larry Crop and Gus Magriff of this problem; I was assured they would in good faith have these scratches removed at no cost to myself. Larry was going to call me and arrange a rental next week. I took them at their word being in good faith; that’s the only reason I accepted delivery of this new 2011 Maxima and took it home that night. Larry called on Tuesday June 14th and made arrangements for a rental vehicle for Thursday June 16-2011. I arrived on June 16th around 18:00 and Larry had the rental car ready. I was loading it with my things and Larry’s manager Matthew Crusak steps in. He said we can fix this right now and asked me to wait. I asked how long it was going to take? “Matthew said about thirty minutes”. I told Matthew/Larry that I would get something to eat and come back. When I arrived back at the dealership; the scratches were still on my vehicle and very visible. I told them this wasn’t acceptable and I expected them to honor their word and have these scratches removed. I was asked again by Matthew/Larry to give them an additional thirty minutes. I went home and received a call from Larry about one hour later 20:00. Larry claimed the scratches had been removed and asked me to come back to the dealership and pick up my vehicle. I arrived back and discovered the scratches were still very visible and hadn’t been removed. Again; I told Larry this wasn’t acceptable and I expected them to honor their word and have these scratches removed. Larry said take the rental home and we’ll get it fixed tomorrow Friday June 17th 2011. I’ll call you tomorrow and let you know we’ve finished you’re car and that you can pick it up. Larry called about noon and I arrived back at the dealership on Friday June 17-2011 around 18:00. I discovered the scratches were still very visible and hadn’t been removed. Again; I told Larry this wasn’t acceptable and I expected them to honor their word and have these scratches removed. Larry went and got his manager Matthew and asked him to come outside and discuss the issue with me. I was shocked and disillusioned when Matthew started yelling at me like he was disciplining a two year old child. “There’s nothing else we can do but paint the entire trunk; repeat what I just said”. Again, I told Larry and Matthew this wasn’t acceptable and I expected them to honor their word and have these scratches removed. Matthew put his hand on my shoulder and tapped me twice as he walked away. Shouting; “I’m not going to do anything and you have the car as is”. Larry then turns to me and follows Matthews lead and says; Gregory there’s nothing else we can do and you have the vehicle as is!!!! This was an additional insult; my physical space was invaded by Matthew putting his hands on me and touching me in that inappropriate manner. Matthew’s manager Gus Magriff came outside and I explained the issue with Matthew and Larry. I reminded Gus of my showing himself and Larry the scratches on the night I took delivery. Gus had given his word they would have the scratches removed. Gus said; Gregory we’ll properly get this issue resolved, give us tonight and keep the rental. I then received a call on Saturday from Dereck around 13:00; stating they’ve had the scratches removed. I arrived back at the dealership on Saturday June 18th 2011 and the scratches were finally fixed. This was a very unprofessional manner in which I was treated; after choosing to purchase a new Maxima at Clay Cooley Nissan. The fact that Matthew is a manager is at best a poor reflection on this dealership and ultimately Nissan. I’ve been asked by other co-workers and family about where I’ve purchased my new Maxima. Based on my experience dealing with Matthew and Larry; I’ve not been able to recommend any of them visiting Clay Cooley Nissan. The likelihood they too would be subject to this same type of unprofessional treatment and talked to like a child and touched in that same inappropriate manner. I’m sure others have been treated the same way by these two; but not all customers will follow-up writing about their experience. Disregard the names may be misspelled; based on the spelling I was given by Dereck West. Clay Cooley Overall Rating: D Dereck West: Excellent=A Gus Magriff: Excellent=A Larry Crop: Poor=D- Matthew Crusak: Negative Poor=F-Minus Sincerely Gregory Williams Software Engineer More

I have worked with kevin for several years I have always had the best service experience possible. I appreciate the fact that kevin always informs me on what is taking place with my vehicle. Kevin has nev had the best service experience possible. I appreciate the fact that kevin always informs me on what is taking place with my vehicle. Kevin has never tried to sell me something that is not needed on my vehicle. In fact if their is a repair needed and he thinks it can wait he always leaves the option to have the work done up to me. FYI, if Kevin leaves my service goes with him. More

I wasn't pleased with the wait, but I appreciated Kevin's ethics. He and his team insured my warranty coverage really worked for me. ethics. He and his team insured my warranty coverage really worked for me. More

The Nissan Quest I brought is my fourth Nissan vehicle. I have never had a problem with any of my Nissan vehicles. I have driven the Altima & Pathfinder. I love the Quest for traveling. It is apacious and gr have never had a problem with any of my Nissan vehicles. I have driven the Altima & Pathfinder. I love the Quest for traveling. It is apacious and great on gasoline on the highway. Floyd McGriff has been my salesperson for my last three vehicles. He is "Great". He makes the sell go very smoothly. The employees in the service dept. are so helpful and friendly. I keep all my aervice appointments. Love to coupons. Kudos to Mr. Clay Cooley. Love the location and his friendly greetings when he is at the dealership. A repeat customer. Rai Cole More

This was supposed to be an Internet sale. After going to Edmunds.com and listing the vehicle my wife and I wanted, several local dealerships were listed. We began receiving emails from these dealerships. Edmunds.com and listing the vehicle my wife and I wanted, several local dealerships were listed. We began receiving emails from these dealerships. One of which was Clay Cooley. I received an email from Dawn Riggs and an email from Brittany Tatum, who I later found out was her assistant. I sent no less than five (5) emails and received no less than five (5) emails stating that they had the Nissan I was wanting to purchase. I specifically and repeatedly asked them if they were talking about the Nissan Xterra Pro 4-X and was assured that it was. One of my last emails to Dawn and Brittany I stated "just so I'm sure we are on the same page," and I again asked if we were talking about the Xterra. The response I recieved from Dawn was "Hello jesse, Goodmorning,yes sir we are on the same page that is the out the door price now we are just waiting on you to set up a time to stop by and meet up with me and dawn.Please let me know we are here until 9pm.... Sincerely, Dawn Riggs" So, off to south Dallas county we drove (driving from Denton county) and as we drove my wife decided to call Dawn and ask just one more time if we were talking about the Pro 4-X. And of course she said yes. Once we entered the dealership, Dawn came out and greeted me (my wife had gone outside to look at an Xterra). She made a feeble attempt at covering up her obvious lie by telling me she had made a mistake and showed me a piece of paper with a hand written amount on it ($3,000 more than what she and her assistant had quoted us on the Internet (several times)). I told Dawn that I would go and get my wife and that we would probably be leaving. My wife decided it was time to speak to a manager. Dawn tapped some person on the shoulder on the showroom floor (not sure he was even employeed at the dealership) and told him that we wanted to speak to a manager. After we tried to explain what had happend, his only concern was that "we could'nt possibly sell that vehicle for what Dawn had quoted and that they would try and get as close to that number as possible." We left the dealership feeling cheated and lied to. MY WORD OF WARNING IS THAT NO ONE SHOULD BE TREATED THE WAY WE WERE AND NOT TO DEAL WITH CLAY COOLEY AND ESPECIALLY NOT DAWN RIGGS OR BRITTANY TATUM. The will lie to you just to get you in the door and then change the whole deal, or try to, any way. I would highly recommend Bankston Nissan of Lewisville, they are straight with you and courtious. NO LIES. More

They went above and beyond, not only to get me financed but to get my payments to an acceptable amount. They made sure to show me several options available and let me make the decision that would best suit but to get my payments to an acceptable amount. They made sure to show me several options available and let me make the decision that would best suit me. They made sure to quickly take car of everything promised on the we owe sheet and I can say that everything on the sales side left me very satisfied. The only complaint I have is that we were only given one key and told the other would be with our plates, which we have not received yet. More

I went into the dealership for an oil and fiter change, tire rotation and balance, and a car wash. The services that were provide met my standards. Very great customer service, car was ready in a timely ma tire rotation and balance, and a car wash. The services that were provide met my standards. Very great customer service, car was ready in a timely manner. 1 complaint, I did not get a new mileage sticker for my oi change. More

Upon calling and speaking to Kevin Shutter, I told him what the problem with my vehicle was and he asked me to bring it in at my convenience. Not only did he arrange for it to be taken care of, he also ar what the problem with my vehicle was and he asked me to bring it in at my convenience. Not only did he arrange for it to be taken care of, he also arranged for me to be put into a loaner vehicle so that I would not be inconvenienced. When I arrived, Joey Martinez quickly attended to me and made sure that I got into the loaner within a matter of minutes of my arrival. Joey kept me apprised of the status of my vehicle throughout the entire process and made sure that I was okay with everything. This was a great experience that went very smoothly! More