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Clay Cooley Nissan

Dallas, TX

Overview
Employees
Reviews
Vehicles
4.4
970 Reviews
Clay Cooley Nissan of Duncanville treats the needs of each individual customer with paramount concern. We know you have unique circumstances and needs, and as a premier Dallas area dealership, we rise to the challenge of meeting and exceeding your expectations with our high standards of quality service. Our Dallas Nissan dealership is conveniently located near the bustling cities of Dallas, Duncanville, Grand Prairie, Fort Worth, and other surrounding locations. Allow us to demonstrate our commitment to excellence!
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39690 Lyndon B Johnson Fwy

Dallas, TX

75237

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Showing 970 reviews

August 14, 2024

They exceeded my expectations. I was more than pleased when I left. God bless you, Clay Cooley, and you come highly recommended with me and thanks to Mr. blue More

by MSELIZABETHANNBELL
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Blane Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jonathan Weinberg
4.0
This rating includes all reviews, with more weight given to recent reviews.
Richard Jones
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Rushing
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Aug 16, 2024 -

Clay Cooley Nissan responded

Hi Mselizabethannbell, thank you for taking the time to leave a review for us at Clay Cooley Nissan. We're happy our team could meet your expectations! Reviews like this give us motivation and help us ensure we provide high-quality care. Thank you for your kind words and this wonderful review! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 14, 2024

went for annual oil change was told would take 45min and it did Mark Abron great More

by DNENANA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pa Jallow
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Clay Cooley Nissan responded

Hello Dnenana, we're happy to hear you had such a positive experience with Mar and our service team! We appreciate you taking the time to leave us this great feedback. Please don't hesitate to reach out if there's anything additional we can do for you! We can't wait to see you again, have a great day. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 13, 2024

Poor communications, confusion, not enough information on dealership to customer for update on vehicle, no consistency, the ball was dropped. More

by michaelluckey621
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Osuji
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Clay Cooley Nissan responded

Hello Michaelluckey621, Thank you for taking the time to let us know about your recent experience. We regret your most recent visit with us was not up to the standards we strive for. Please contact our managers at (972) 709-2000 when you have an opportunity, and we will be more than happy to try and turn your experience around. We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. Clay Cooley Nissan

August 13, 2024

As usual my service Agent Frederick Duncan was on point, I was in and out with my maintenance oil change and tire rotation in an hour. It says something about him and the company that he was still there sin More

by VIONEIL123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
This year I only dealt with Mr Frederick, they had him taking the payment too.
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Aug 16, 2024 -

Clay Cooley Nissan responded

Hello Vioneil123, thank you for your kind words and this wonderful review about Fredrick Duncan! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 13, 2024

Company advertising free dent repair when asked about it because I had a couple of hail dents. Oh you to have a contract. Never said that on commercials on TV. got a email stating the same thing. Service de More

by BAKER.REBA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Pa Jallow
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2024 -

Clay Cooley Nissan responded

Baker.reba, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve our services. We hope to hear from you soon. Clay Cooley Nissan

August 09, 2024

You guys arepair out the fluids under my hood. And I did not have perfect customer service.And I really really wish you guys would've tried to help me better with my behavior More

by WHITEATONYA413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jonathan Whitaker
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2024 -

Clay Cooley Nissan responded

Hello Whiteatonya413, We appreciate all reviews and appreciate you giving us the chance to improve by providing us with this feedback. When you have an opportunity, please reach out to our management team here at (972) 709-2000 so we can try to restore your confidence in our business. Falling short of meeting your expectations is not to the standards we strive to achieve, and we humbly ask for the opportunity to make this right. Thank you for providing this information so we can improve our services. We hope to hear from you soon. Clay Cooley Nissan

August 08, 2024

It was good costumer service and it was easy to get in and out best car sales group. More

by GURRUSQUIETASERGIO
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
John Osuji
5.0
This rating includes all reviews, with more weight given to recent reviews.
Marilyn Leyva
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Hensley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 10, 2024 -

Clay Cooley Nissan responded

Hello Gurrusquietasergio, we are so pleased you enjoyed your visit to Clay Cooley Nissan! We're so glad that we were able to go above and beyond your expectations! We always strive to provide top quality service to every guest, and are pleased to hear that you enjoyed your experience! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 08, 2024

Very professional staff salesperson did not pressure me took his time listen to me about what I wanted and I am very pleased with clay Cooley dealership More

by PATRI1063
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Terrence
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Aug 10, 2024 -

Clay Cooley Nissan responded

Hello Patri1063, thank you for your kind review; we are happy to pass along your comments to the team here at Clay Cooley Nissan! We strive for 100% satisfaction, and it is great to see you had such a positive experience. Please don't hesitate to reach out to us if there's anything more we can do! We sincerely thank you for the positive review, and look forward to seeing you again soon! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 08, 2024

Great people, great processes, great pricing, easy financing. Will refer people to shop here for sure. More

by CATWOMAN4905
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jonathan Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kallie Wike
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Aug 10, 2024 -

Clay Cooley Nissan responded

Hello Catwoman4905, Thank you for your praise and kind comments about our team, your satisfaction is our top priority. Your recommendation means so much to us and we're so happy to have earned it. Thank you again for taking the time to let the world know about your positive experience. If you have any further questions, please don't hesitate to reach out! Have a great day! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

August 08, 2024

Friendly and great service. My service man took good care of me.it was a little longer than I expected but not bad. More

by BOYDWAVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don't remember
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Aug 10, 2024 -

Clay Cooley Nissan responded

Hello Boydwaver, thank you for your kind review; we are happy to pass along your comments to the team here at Clay Cooley Nissan! Feel free to reach out to us if you need anything. Have a wonderful day. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

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