Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Dealership
Write a review

Clay Cooley Nissan - Service Center

Dallas, TX

4.3
390 Reviews
Call Service Center (855) 745-4401

390 Reviews of Clay Cooley Nissan - Service Center

Sort by
December 01, 2024

Found out my warranty does not coverage maintenance only failures. The wording is bad it makes the customer seems there is help on preventive maintenance when it truly is not. The warranty is good only i More

by jermal
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Dec 04, 2024 -

Clay Cooley Nissan responded

Hello Jermal, Thank you for sharing your concerns regarding the warranty coverage. We understand the frustration with the wording that may imply support for preventive maintenance when it only covers failures. Your feedback is valuable, and we will review our communication to ensure it accurately reflects our warranty's intent. We appreciate your desire to prevent issues before they arise and are committed to enhancing our customers' experiences. Please feel free to reach out for any further clarification or assistance. Clay Cooley Nissan

November 27, 2024

Very friendly, helpful and informative about my car maintenance. Every time I go I learn something new about taking care of my vehicle. More

by Shan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias Torres
Report | Print
Nov 28, 2024 -

Clay Cooley Nissan responded

Hello Shan, Thank you for your kind words! We're thrilled to hear that you find our team friendly, helpful, and informative regarding your car maintenance. It's wonderful to know that each visit provides you with new insights into caring for your vehicle. Your satisfaction is our priority, and we look forward to continuing to support you in maintaining your car. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 25, 2024

This time it was up to par. There has recently been another time we were not given any notice of anything, & wasted an entire Saturday, which made us very angry, being it was th More

by Dottie
Recommend Dealer
Yes
Employees Worked With
Leonel Aguilar was name on paperwork, Shane Holcomb
Report | Print
Nov 27, 2024 -

Clay Cooley Nissan responded

Hello Dottie, Thank you for your feedback. We’re glad to hear that this time met your expectations, but we sincerely apologize for the prior experience where you were left without notice and wasted an entire Saturday. We understand how frustrating it can be, especially when it's your only day away from work. Your input is invaluable, and we are committed to improving our communication to ensure a better experience in the future. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 25, 2024

Has always met my needs. Friendly service done in a timely manner. Answered all my questions. Thanks! More

by mhmorris1942
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Nov 28, 2024 -

Clay Cooley Nissan responded

Hello Mhmorris1942, Thank you for your kind words! We're thrilled to hear that our friendly service has consistently met your needs and that we have been able to address all your questions in a timely manner. Your satisfaction is our priority, and we appreciate your feedback! Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 25, 2024

Great Job from the service rep and will return next week for other services needed. Thanks More

by Bishop JL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Nov 28, 2024 -

Clay Cooley Nissan responded

Hello Bishop Jl, Thank you for your kind words about our service representative! We're thrilled to hear that you had a great experience and that you'll be returning next week for additional services. Your satisfaction is our top priority, and we look forward to assisting you again soon. Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 24, 2024

The service was excellent as always. I have been a member of Clay Cooley Nissan for about 6 years and they always provide great Customer Service, whenever I need my car serviced :) More

by yorkjaiden1015
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Nov 26, 2024 -

Clay Cooley Nissan responded

Hello Yorkjaiden1015, Thank you for your kind words! We're thrilled to hear that you've been a loyal member of Clay Cooley Nissan for six years and consistently receive excellent service. Our team is dedicated to providing great customer service, and it's wonderful to know we meet your expectations every time you need your car serviced. We appreciate your continued trust in us and look forward to serving you for many more years to come! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 23, 2024

Provides excellent service to my vehicle at fair prices, staff attentive to my vehicle's needs, informative. More

by Terri
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike, Shane Holcomb
Report | Print
Nov 26, 2024 -

Clay Cooley Nissan responded

Hello Terri, Thank you for your kind words about our service! We’re thrilled to hear that you found our prices fair and our staff attentive to your vehicle's needs. Providing informative and exceptional service is our priority, and your feedback reinforces our commitment. We look forward to continuing to meet your vehicle's needs in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 23, 2024

I was very pleased with my car service. My service advisor, Elias Torres did an amazing job as well as answer my questions. More

by Bryson_The1ne
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elias Torres
Report | Print
Nov 26, 2024 -

Clay Cooley Nissan responded

Hello Bryson_the1ne, Thank you for your positive feedback! We’re thrilled to hear that you were very pleased with your car service and that Elias Torres provided you with excellent support. It's wonderful to know that he was able to address all your questions effectively. We appreciate your recognition of his hard work and dedication. Your satisfaction is our priority, and we look forward to serving you again in the future! Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

November 23, 2024

Bad car make loud noises scammy people even one of the employees said and I quote “we are all degenerates here” took it to get it fixed only this they fixed was nothing made me pay for nothing worst ever More

by jvallejowove23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
David Washington, Shane Holcomb
Report | Print
Nov 26, 2024 -

Clay Cooley Nissan responded

Hello Jvallejowove23, thank you for taking the time to leave us feedback about your experience with us. It’s concerning to learn that you felt our service was inadequate and that you encountered issues with your vehicle. We strive for professionalism and transparency, and it's troubling to hear comments suggesting otherwise. Your feedback is invaluable, and we'll address this internally to ensure it doesn’t happen again. Please reach out directly so we can assist you further and work towards a resolution. Clay Cooley Nissan

November 22, 2024

Shane was efficient and informative about the work on my car. He also made me aware of any changes made to the original work we discussed. More

by jaa2445austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shane Holcomb
Report | Print
Nov 25, 2024 -

Clay Cooley Nissan responded

Hello Jaa2445austin, Thank you for your positive feedback! We're glad to hear that Shane was efficient and informative regarding the work on your car. Communication is key, and we appreciate that he kept you updated on any changes made to the original work discussed. Your satisfaction is our priority, and we're here to assist you with any further needs. Sincerely, Nina Thomas Clay Cooley Nissan OLM/ Owner Loyalty Manager nthomas@comeseeclay.com 39690 Lyndon B Johnson Fwy, Dallas, TX 75237 (972) 709-2000

1
...
12
13
14
...
39