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Clay Cooley Volkswagen Of Richardson
Richardson, TX
2,091 Reviews
Clay Cooley Volkswagen of Richardson offers an extensive selection of new and used Volkswagen cars and SUVs. Conveniently located off I-75 at Beltline, Clay Cooley VW provides competitive Volkswagen lease & finance specials to residents in Richardson, Dallas, Plano, Mesquite, Addison, and other surrounding cities in the DFW Metroplex.
Clay Cooley VW Richardson is dedicated to providing a great buying experience, as well as incentives and dealer discounts on Volkswagen models, including the new VW Tiguan and the popular VW Jetta. We offer multiple finance options for both new and preowned Volkswagens, with an impressive collection of used and certified preowned vehicles to choose from.
Visit our Richardson Volkswagen showroom, and ask about the Clay Cooley Family Guarantee Program. Or, schedule an appointment with our VW Service Center for quality attention to your vehicle. Clay Cooley VW of Richardson provides courteous and knowledge sales and service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:30 AM - 5:00 PM
Sunday Closed
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Showing 2,091 reviews
January 03, 2026
I’m Happy with my purchase. Preston was great to do business with! Would highly recommend! Preston was great to do business with! Would highly recommend! More
by jalonzo1204
Verified CustomerEmployees Worked With
December 29, 2025
Dealership: Clay Cooley Volkswagen of Richardson (Richardson, TX) Date of Visit: December 29, 2025 Vehicle: VW Atlas Service Scheduled: 20K service + recall (engine cover/fire risk) What went (Richardson, TX) Date of Visit: December 29, 2025 Vehicle: VW Atlas Service Scheduled: 20K service + recall (engine cover/fire risk) What went wrong: 1. Recall part not available: I arrived for my scheduled appointment and was told they might be out of the recall engine cover. This appointment was specifically to have the cover installed (mine has been off the vehicle for 6+ months). If the part wasn’t in stock, the dealership should have confirmed availability or called me ahead of time so I could decide whether to proceed with the 20K service and return later for the recall. 2. Excessive wait with poor communication: I waited over 3 hours with minimal proactive updates. If delays happen, that’s understandable, but the lack of transparency and communication was not. 3. Recall not completed: After the extended wait, the recall work was not performed. 4. Surprise payment surcharge: At checkout I was informed of a 3% credit card surcharge, which was not clearly disclosed in advance. Why this review matters: I’ve owned 8 Volkswagens and have purchased over $100K in vehicles in a year from this dealership. Today’s experience showed a lack of basic communication, planning, and customer respect. More
by CMAIORINO
Employees Worked With
Not listed
December 28, 2025
Love this dealership. Kari is an absolute gem. She’s so helpful in explaining everything and making sure exceptional customer service is delivered! Kari is an absolute gem. She’s so helpful in explaining everything and making sure exceptional customer service is delivered! More
by arshiaahmed92
Employees Worked With
Kari Hill
December 28, 2025
Tyrone was great! I love my new car. Everyone was so knowledgeable. Will recommend 100%. I love my new car. Everyone was so knowledgeable. Will recommend 100%. More
by brashaecaufield2015.j
December 26, 2025
Billy was such a pressure to work with and helped me find the perfect car for at a great price! Would definitely recommend! the perfect car for at a great price! Would definitely recommend! More
by jvdaaamj
Employees Worked With
