Clay Cooley Volkswagen Of Richardson

We went their on 4/24 to look at 2018 Honda Odyssey and ended up buying it. Unfortunately, we are short of time and they are aware of the time that we have to leave to pick up our kids at school and has t ended up buying it. Unfortunately, we are short of time and they are aware of the time that we have to leave to pick up our kids at school and has to drive an hour. The sales agent OKLA told us just to contact him and bring the vehicle back so they can check and fix some issues that we agreed upon and we will have a loaner car while they are fixing the van. This gave us the assurance to take it home since we were told by our sales agent OKLA as it was approved by the sales manager Steve Martin that we can bring it back and they will fix it. We took picture again of the concerns that we need to be looked at and fix and sent the pictures directly to our sales agent’s cellular phone (4/29/26). He replied “so sorry about that”. Then I replied if I can bring it back that Saturday (May 2, 2026). But I have NOT received a single reply. Not receiving a response from him is unacceptable and unprofessional. Fast forward, my wife called the sales agent on May 1, 2026, fortunately he picked up the phone but was told that he will talk to his service manager and will call her back. My wife told him that she will wait for his call and the agent said “sure, i will call you”. So, did he call back? NO! Unacceptable and unprofessional. Then my wife called him again on May 8, 2026, he hang up and texted “i will call you later”. Did he call back? NO, again! all promises that never ever happen. I txted him and he never reply. Unacceptable and unprofessional. My wife called him not once but twice but he just told my wife I will call you back. We also called the store and they told them our concern and they told us we will forward this to our sales manager and after 2 weeks NO call whatsoever. The incompetency, disrespect, and disregard of these people leaving us hanging here with no assistance or any communication to fix the problem. We came to your store with decency and respect to the people we talked to and now you treat us with disrespect and neglect by NOT responding to our text our NOT calling us back addressing the concerns we have in the first place! I have never seen a level of utmost disrespect these people have towards their customers. We dont want to embarass people or put up a bad review but the owner of Clay Cooley of Volkswagen should be aware of these practices their employees are doing behind his name, legacy and company. Sales Agent Okla and sales manager Steve Martin is an EMBARASSMENT to your company. Mr. Clay Cooley, I know you work really hard to earn the respect and commitment of your customers but what these people did to us was pure intentional and incompetency. I know we are not getting any response from these people anymore but we just want you as the owner to know what is happening to one of your dealership and how they treat their customers wrongfully. We believe the best marketing is through word of mouth and what we experience here was way beyond disappointment and we will share this experience to our family, friends, and social media. We know this is just an easy fix if your employess do their job or have the commitment to help their customers from top to bottom. And should not have resulted to this. To the Clay Cooley family, I know you work really hard to earn and build up your name to be one of the trusted name is car dealership but these bad apples who work for you doesnt share the same commitment, values and mission you have institued in building your company. Have a Blessed Day. More

I had a very bad experience at this dealership. They were not transparent at all and did not clearly explain the contract I was signing. What I was told verbally did not match what I later found in They were not transparent at all and did not clearly explain the contract I was signing. What I was told verbally did not match what I later found in the documents. The sales process felt misleading and unprofessional from beginning to end. I trusted their guidance, but later realized I was placed into a lease without proper explanation. This situation has had a direct impact on my personal life and my family. Because of this, I have had to make important changes in my daily life, since the vehicle I have now has limitations and is not a financed car as I originally believed. I specifically dealt with a salesperson named Estela Gonzales, who did not take the time to properly explain anything and contributed to this negative experience. I would not recommend this place to anyone. Be extremely careful and review everything on your own before signing anything. More

Everyone was extremely helpful answered questions and was attentive. I definitely would recommend more people to come here. I appreciate Tyrone for being extremely patient and supportive in this purchase attentive. I definitely would recommend more people to come here. I appreciate Tyrone for being extremely patient and supportive in this purchase More

I came in with a pre-approval from Capital One. I told Edwin what I wanted and my budget. He found something even better and worked it out for me to have a discount. They also worked it out for me I told Edwin what I wanted and my budget. He found something even better and worked it out for me to have a discount. They also worked it out for me to have Gap insurance and a bumper to bumper warranty in my monthly budget. There was no haggling and super easy. I was in and out and super happy with my experience! More

Very helpful and patient gentleman at VW Richardson. Got a good deal. Love my car! Got a good deal. Love my car! More

I continue to come back to this dealership solely because side of my service advisor Alex Treber. He is always kind and looks after my needs. side of my service advisor Alex Treber. He is always kind and looks after my needs. More

Billy was very friendly and took care of our needs. He is personable and knowledgeable He is personable and knowledgeable More

Noah was great Steve did not give us the trade in value he offered. Richard cost us extra money in his slow payoff of the trade. It took him 3 weeks We had to get a name of Kirk Yost to get the issue at he offered. Richard cost us extra money in his slow payoff of the trade. It took him 3 weeks We had to get a name of Kirk Yost to get the issue at least paid off Remember Kirk Yost if you have issues. More

Ok customer service and great finance service but the Service department needs a lot of improvement, we had a horrible experience with our new purchase tires rotation!! Service department needs a lot of improvement, we had a horrible experience with our new purchase tires rotation!! More

Alex continues to provide stellar service for me. the rest of the service department seems to be evolving into a stellar team. the rest of the service department seems to be evolving into a stellar team. More