Clay Cooley Volkswagen Of Richardson

Working with Robert was an outstanding experience. Coming from Austin and not I needed to make sure my deal was done before I committed to the drive to Dallas. I appreciated how smooth he made the pro Coming from Austin and not I needed to make sure my deal was done before I committed to the drive to Dallas. I appreciated how smooth he made the process from start to finish. We communicated extensively over text to work out the details in advance, and Robert was always patient, clear, and professional. I was probably a tougher client for him because of my constraints. I was very firm about the payment amount I needed to be at, and Robert along with his manager worked multiple angles to make it happen. Their persistence and creativity in structuring the deal truly made the difference. By the time I arrived on Saturday, everything was prepared, and the paperwork was quick and hassle-free. This was my second vehicle purchase with the dealership, and because of experiences like this, I expect to return for future purchases as well. More

Great great great super great great super awesome I love it awesome awesome great great it awesome awesome great great More

Daniel, the service advisor I’ve worked with now the past 3 times I’ve needed to be in, is simply the best! He communicates clearly, shows empathy, responds in a timely manner and is super professional. 10/1 3 times I’ve needed to be in, is simply the best! He communicates clearly, shows empathy, responds in a timely manner and is super professional. 10/10 recommend! More

The people at this dealership are super helpful and friendly, I was able to get the exact car I wanted with zero hassle. friendly, I was able to get the exact car I wanted with zero hassle. More

Clay Cooley seems to be getting better in the service area. Alex has always been great in the service department, but the work done wasn't the best. It appears that the work has finally gotten better. area. Alex has always been great in the service department, but the work done wasn't the best. It appears that the work has finally gotten better. More

I have had to bring my car in 4 times this year and have spent almost $8000. This is just the last year. My car is a 2019 and I am pretty sure that I have spent at least another $8000 over that time. This c spent almost $8000. This is just the last year. My car is a 2019 and I am pretty sure that I have spent at least another $8000 over that time. This car is always messing up and cost SO MUCH MONEY to fix. This time the shop had my car for over a week. They supposedly didn't have the part (another sign that something weird is always wrong with my car that they don't even have a part for). Once the part finally gets there, then my car is just in a backup for another like 4 or 5 days. More

Great experience, car is running smoothly and the techs were honest. Definitely will return for continued maintenance. were honest. Definitely will return for continued maintenance. More

My recent and continuing service with the entire customer team has been excellent. They week ways to provide additional customer satisfaction. Gary Michael in sales is not listed in customer sales. He was team has been excellent. They week ways to provide additional customer satisfaction. Gary Michael in sales is not listed in customer sales. He was instrumental in rescuing a very unhappy customer. He saw that my original representative Erik Espinoza was not handling my questions well and proceeded to not only answering my inquiries but showed me alternative selections to include test drives making a cogent decision easier for me. More

Moe got me in and out very quickly, he did a great jop. Service was professional Service was professional More

The service was good specially KJ he explains everything and the special thing was they drop and pick me up from my home by the time my car was under maintenance and the special thing was they drop and pick me up from my home by the time my car was under maintenance More