Clay Cooley Volkswagen Of Richardson

We are doing this review because our salesman was great he was friendly, straight to the point with no haggling, he didnt show us things we didnt want just to try to make a sale. He was knowledgable about he was friendly, straight to the point with no haggling, he didnt show us things we didnt want just to try to make a sale. He was knowledgable about the cars and extremely helpful. Not the "usual" used car sales man! Made buying the car a plesent experience More

My experience began with a phone call from Jeremy Heuss in response to an email I sent to various dealerships inquiring about availability of a 2012 Passat TDI. Jeremy promptly responded to my inquiry, an in response to an email I sent to various dealerships inquiring about availability of a 2012 Passat TDI. Jeremy promptly responded to my inquiry, and from the beginning of that phone conversation impressed me with his professionalism and knowledge of the vehicle. We scheduled an appointment for the next morning, met with Jeremy and Jason Villa, which confirmed my initial phone impression of Jeremy's professionalism and knowledge of the vehicle. That was my first contact with Jason Villa and he also impressed me with his professionalism and approach to evaluating my trade-in. They gave me a written quote on the new car and the trade-in in less than an hour, I went back home and thought about the transaction, called Jeremy back that afternoon and bought the car. Took it home that night. The time to complete the transaction was minimal, Jason Daniel completed the transaction in a very efficient manner (loved all the electronic "paperwork" process) and my wife and I were on our way home with a new car in less than 2 hours. In our opinion, this transaction could not have went smoother. More

Kim Lewis was very friendly, did a great job explaining what needed to be repaired on my car and why, was available throughout the day to answer my questions, and kept me updated of the progress of the rep what needed to be repaired on my car and why, was available throughout the day to answer my questions, and kept me updated of the progress of the repairs. All of the repairs were finished in one day and the final cost was less than the estimate. I have always had a good experience with Boardwalk. Even though I live 5 minutes from another VW dealership, I always drive to Richardson for the excellent service at Boardwalk. More

The service is allways great at boardwalk. We have both a diesel Jetta and an Eos and it is always a pleasure to work with the service dept. diesel Jetta and an Eos and it is always a pleasure to work with the service dept. More

Ron Holomon was very customer oriented in dealing with me and trying to work with my extended warranty company to get the work required on my VW completed. He went above and beyond expectations in dealing w and trying to work with my extended warranty company to get the work required on my VW completed. He went above and beyond expectations in dealing with a very obsinate person at my warranty company. He also successfully presented my case for assistance from VOA to cover a portion of the repair costs on my car. More

As always, Tie was attentive, understanding and kind! Boardwalk was quick and fair in repairing the air conditioner in my 2006 VW Super Beetle! Tie made sure I was notified of all updates on repairs and Boardwalk was quick and fair in repairing the air conditioner in my 2006 VW Super Beetle! Tie made sure I was notified of all updates on repairs and made sure the "special equipment" in my Bug was disconnected and reconnected properly. I really appreciate her and the mechanic taking care of this situation. Both of them went beyond the scope of their respective job descriptions to make sure that I was a very satisfied customer! My thanks to Tie and Boardwalk VW! Bennie Dominguez More

Mark was patient and friendly. This is my second VW Beetle and really could not see myself driving any other vehicle. My first Beetle i kept for 10 years. great car i hope to have the same success with Beetle and really could not see myself driving any other vehicle. My first Beetle i kept for 10 years. great car i hope to have the same success with my car. More

I heard from several employees that Boardwalk is short-staffed at the moment and it was pretty obvious. However, Tie gave everyone excellent customer service while helping multiple customers and doi short-staffed at the moment and it was pretty obvious. However, Tie gave everyone excellent customer service while helping multiple customers and doing almost a single-handled job of handling the checkout process. She was non-stop, capable and maintained such a pleasant attitude when it seemed that there should've been about five more people working - she was doing it all. SHE is the reason I will return to Boardwalk. More

I shopped numerous dealerships before deciding on Boardwalk because they went above and beyond to find the exact color, interior and options I was looking for. While other dealerships were busy tryin Boardwalk because they went above and beyond to find the exact color, interior and options I was looking for. While other dealerships were busy trying to sell me a car didn't have, Boardwalk found the car and had it delivered to their lot immediately. They truly offer a high level of customer service and are friendly and relaxed. Thank you Boardwalk!! Michelle Kleuser More

Gary is very nice to work with. This is my second vw. He is not pushy and that is a very good quality. He is such a nice person. I would recommend to anyone! He is not pushy and that is a very good quality. He is such a nice person. I would recommend to anyone! More