Clay Cooley Volkswagen Of Richardson

I heard from several employees that Boardwalk is short-staffed at the moment and it was pretty obvious. However, Tie gave everyone excellent customer service while helping multiple customers and doi short-staffed at the moment and it was pretty obvious. However, Tie gave everyone excellent customer service while helping multiple customers and doing almost a single-handled job of handling the checkout process. She was non-stop, capable and maintained such a pleasant attitude when it seemed that there should've been about five more people working - she was doing it all. SHE is the reason I will return to Boardwalk. More

I shopped numerous dealerships before deciding on Boardwalk because they went above and beyond to find the exact color, interior and options I was looking for. While other dealerships were busy tryin Boardwalk because they went above and beyond to find the exact color, interior and options I was looking for. While other dealerships were busy trying to sell me a car didn't have, Boardwalk found the car and had it delivered to their lot immediately. They truly offer a high level of customer service and are friendly and relaxed. Thank you Boardwalk!! Michelle Kleuser More

Gary is very nice to work with. This is my second vw. He is not pushy and that is a very good quality. He is such a nice person. I would recommend to anyone! He is not pushy and that is a very good quality. He is such a nice person. I would recommend to anyone! More

Kim was great he went the extra step in making sure that all my repairs were completed and followed up with me after the fact. He assisted in ensuring my online coupons were used at the time of payment. all my repairs were completed and followed up with me after the fact. He assisted in ensuring my online coupons were used at the time of payment. More

Ron was very professional & friendly. He kept me updated on the progress of the service while I was waiting. He also explained everything that had been done & what will be needed on my next visit fo updated on the progress of the service while I was waiting. He also explained everything that had been done & what will be needed on my next visit for service. More

I have purchased cars at several different dealers and this is the first time I was able to walk in and drive out with a new car in a few hours. Charles Currier took the time to find out what I need in a this is the first time I was able to walk in and drive out with a new car in a few hours. Charles Currier took the time to find out what I need in a new car and what my options were. This was not my first Volkswagen and Boardwalk in Richardson was not my first choice in dealers, however when I walked into the Boardwalk area and saw all the choices in colors and models I was impressed. I enjoyed my experience and am happy with Boardwalk dealership sales. Now begins the time I will need Boardwalk service, and my brief encounter with service has been great. More

Great attention by my sales person!! I have driven Cadillacs since 1994 & I'm sold on this car & dealership & sales person. Thank you so much Elizabeth Hoyle Cadillacs since 1994 & I'm sold on this car & dealership & sales person. Thank you so much Elizabeth Hoyle More

Overall it was a good experience. Took about a 1/2 hour longer than expected. Wished I was updated during the process, as I waited the whole time, but did not know how things were progressing during the wa longer than expected. Wished I was updated during the process, as I waited the whole time, but did not know how things were progressing during the wait time. Would like to have received progress reports during the service wait time. More

Excellent customer service personnel that take pride in the work they do. Service personnel were very knowledgeable and kept me informed every step of they during the process.I feel confident taking my car the work they do. Service personnel were very knowledgeable and kept me informed every step of they during the process.I feel confident taking my car to this dealership and would recommend this dealership to everyone I know who owns a Voldswagen. More

Overall, I’m pleased with my experience at Boardwalk Volkswagen. The bottom line is I trust them to work on my car. As a result, they’ve been the only ones to service my car during the 8 years I’ve ow Volkswagen. The bottom line is I trust them to work on my car. As a result, they’ve been the only ones to service my car during the 8 years I’ve owned it. I’m guessing I could find cheaper rates elsewhere, but I’m not willing to trade trust for value. The shuttle service they provide is something I’ve grown rather fond of as well. More