Clay Cooley Volkswagen Of Richardson

I have had an ongoing problem with the electrical components and interior quality of my Passat W8. I've been with this dealership for over twenty years and the service has been good. Billy and the components and interior quality of my Passat W8. I've been with this dealership for over twenty years and the service has been good. Billy and the rest of the staff have worked with me on a number of occasions to solve a number of warranty issues with my vehicle with the most recent involving the electrical harness for the headlights. The service crew are the best. My compliments to Mike Knowles for his help, and Billy Cooper for the help..... More

We had an appointment to go for a test drive. What made me immediately comfortable with Jeremy was his genuine interest in finding out what I wanted. He was relaxed and I felt no pressure. He was also very me immediately comfortable with Jeremy was his genuine interest in finding out what I wanted. He was relaxed and I felt no pressure. He was also very thorough in introducing all the features. I was not ready to make a decision after driving the car and went home to do some more looking on Internet. I called Jeremy with a question and also asked if he could accommodate me with what I saw on Internet and he did. Great job, thanks Jeremy All the employees I dealt with were very nice. More

Although I didn't buy my car at Boardwalk Volkswagen (I wish I had done that), the staff went above and beyond to repair it. Kim Lewis was very attentive to all my concerns, explained them and returned my wish I had done that), the staff went above and beyond to repair it. Kim Lewis was very attentive to all my concerns, explained them and returned my car at the time frame given to me. Thank you More

At the advice of my coworkers, I started using this dealership for service on my old car. They told me that Boardwalk was the best VW dealership in the Dallas area and they were right. I came in for se dealership for service on my old car. They told me that Boardwalk was the best VW dealership in the Dallas area and they were right. I came in for service today and wound up leaving with a new car. Let's just say the sales and finance experience here is top-notch just like service. If you want to buy or service a VW in the Dallas area, don't bother going anywhere else. More

They made the process of buying this car very easy and really worked with me to get the car I wanted. I would highly recommend this dealership. really worked with me to get the car I wanted. I would highly recommend this dealership. More

I had shown up with out calling ahead and that added no delay with being helped just after pulling in. The service agent asked good questions in relation to problems instigating my visit. All repairs wer delay with being helped just after pulling in. The service agent asked good questions in relation to problems instigating my visit. All repairs were completed within specified time. More

Employees were very friendly and very helpful. I went for an oil change & I was in / out in a timely manner. They also did an excellent job on cleaning my car, inside & out !! I WILL keep returning for all f an oil change & I was in / out in a timely manner. They also did an excellent job on cleaning my car, inside & out !! I WILL keep returning for all future servicing needs. More

I was coming back from playing a round of Golf at Canyon Creek CC and decided to drive by the Jetta at White Rock Lake since it was such a beautiful day here in Dallas, Tx. I was about to turn around and he Creek CC and decided to drive by the Jetta at White Rock Lake since it was such a beautiful day here in Dallas, Tx. I was about to turn around and head home when a Beetle smacked my windshield. I swerved and almost hit a Rabbit. I yelled out "you little Passat, you almost made me wreck my car". Anyway I got over that and drove home. Sorry, I couldnt resist that..... now the truth I gave Bob King and the crew at Boardwalk a very high rating. Here is why: Reason 1: from initial call to talking to someone with knowledge, about 1.50 minute(s). Reason 2: I held the phone to the engine and said "Bob listen to this" (my Passat sounded like an old pick-up with a bad muffler) and Bob said "that sounds like (blah blah whatever, i can't speak car tech talk) and that is probably covered by the 8/80k warranty". Reason 3: Bob arranged to have my car looked at immediately. And they brought me home. Reason 4: Bob arranged to have other expensive stuff fixed thru another warranty I had purchased when I bought the car pre-owned. Reason 5: Bod saved me a ton of money. Reason 6: I was treated with respect and diginity. End of story. More

I went to see Kim in service for my 2006 Jetta. I was surprised that "customer service" still exists! Kim went above and beyond for me! So much so two weeks later I went back to see Gary and traded my surprised that "customer service" still exists! Kim went above and beyond for me! So much so two weeks later I went back to see Gary and traded my Jetta for a 2009 Beetle Convertible! Gary was so friendly, honest and made me very comfortable with my decision. I have never recommended a sales person before now...Gary is fabulous! Love my car and this dealership. Kim and Gary have my business and anyone who needs service or a new car go to Boardwalk! More