Clay Cooley Volkswagen Of Richardson

Having contacted the dealer via their website prior to my visit they knew what I was looking for. They had the perfect vehicle already pulled up and there was little hassle with trade-in and/or purchase pric visit they knew what I was looking for. They had the perfect vehicle already pulled up and there was little hassle with trade-in and/or purchase price. There was a snide remark made by the finance guy that almost derailed the deal but Steve had earned my business and he had made a sale I intended to complete. Overall my experience at Boardwalk VW and Steve Lin were excellent. More

It was crazy busy on Saturday 4/14/12 when I visited Boardwalk to test drive a 3.6 Passat that I had seen online. I had made an appointment with Brian online to drive the car at 11:00. I showed up for Boardwalk to test drive a 3.6 Passat that I had seen online. I had made an appointment with Brian online to drive the car at 11:00. I showed up for my appointment exactly on time. Brian was busy with someone else. I waited about 30 minutes before I was greeted by Alec who was very helpful. He was somewhat knowledgeable about the car but gave me some misinformation. They did not have the black Passat there so I drove a similar car. I was very interested in the black one and wanted to drive it before I committed to buying it. I came back to pick up the car and Brian helped me. I had 3 hours to test drive the car and we agreed that I would return it at 7:00p.m. which would give me enough time to complete the buyer's paperwork. Brian was not available so Alec helped me again. The misinformation that Alec gave me was regarding the car battery. I saw that the battery is located in the trunk, which was unexpected for me. When I asked Alec, he suggested that maybe it was a "back-up" battery to the main battery that should be located under the hood of the car. The paperwork signing process was hurried and Jason admitted that he was very tired. We finished about 9:00p. He did not realize, nor did I until the next day, that I had not even left a check for the downpayment. While the information that he gave me is routine to him (such as the offering of additional warranties on the car), it is not routine to the buyer and should not be hurried through. I chose not to take any extended warranty because it was not explained at a level that I was comfortable with. I even suggested to Jason that I could come back on Monday and sign all of the paperwork if he was tired. The sales experience was disjointed despite the fact that I had made an appointment. I felt "passed off" between 2 sales people. Having said that, I absolutely love my new car and hope that the experience with the service department is much better and much less disjointed. Buying a car is a huge commitment financially for me and I feel that my purchasing experience was treated very hastily and inefficiently. More

This was my first experience buying a new car. Josef was great, didn't pressure me, was willing to negotiate price, and most of all he was very friendly. Everyone on the staff was friendly, the price was f great, didn't pressure me, was willing to negotiate price, and most of all he was very friendly. Everyone on the staff was friendly, the price was fantastic. I would recommend this dealer to others. More

,Ian sorry not to remember the name, but the experience was good. I was even told that I need to get the tires aligned and I needed to go back together the cv boot reworked. was good. I was even told that I need to get the tires aligned and I needed to go back together the cv boot reworked. More

I honestly can not believe how great our experience was. I was in a wreck and had to purchase a new car quickly.I could not have asked for better assistance in a time that was so stressful. I dreaded having I was in a wreck and had to purchase a new car quickly.I could not have asked for better assistance in a time that was so stressful. I dreaded having to go buy another car but Rick, Jeremy and even financing made this experience not only painless but enjoyable. I highly recommend Boardwalk and I am not one to give out praise without it truly being earned. Thank you so much! More

Last week I brought my 2002 VW Jetta to get extensive work done and I was extremely impressed with the professionalism and friendliness of Ms. Tie Johnson. Tie greeted me with a smile and listened caref work done and I was extremely impressed with the professionalism and friendliness of Ms. Tie Johnson. Tie greeted me with a smile and listened carefully as I explained the repairs my car needed. Tie did an excellent job communicating with me on progress with my car and she explained the process perfectly. Work on my car was completed on time and within the estimate provided by Tie. Tie went out of her way to make me feel comfortable and I am completely satisfied with my entire experience. I would be very happy to recommend Tie and Boardwalk VW to my friends and family. You are fortunate to have passionate employees who care about providing excellent customer service like Ms. Tie Johnson. Keep up the great work! Sincerely, Juan Vasquez More

My last visit to the service department resulted in my curbing a wheel and tearing the tire. Terry met me as I entered the drive, friendly and courteous as always. He took care of the situation, changin curbing a wheel and tearing the tire. Terry met me as I entered the drive, friendly and courteous as always. He took care of the situation, changing to the spare tire, and I was able to get the repaired wheel and new tire back on the car the next morning as promised. Whenever I visit service, you can tell Terry is very busy, but he always greets me by name, friendly and courteous. He always makes me feel like I am the most important person he gets to work with. He is the main reason I will continue to visit Boardwalk VW for any service, or questions I have pertaining to my CC. More

Gary and Jeremy were friendly, knowledgeable and efficient. They directed me to cars that were in my budget, with the right amenties. They were quick with all of the paper work and made the whole pr efficient. They directed me to cars that were in my budget, with the right amenties. They were quick with all of the paper work and made the whole process painless. All of my paperwork was complete when I arrived and the car was ready to go. they have also followed up to see how I like the car and if I had any concerns or questions. More

I've been going to Boardwalk VW for several years and I must say that my last visit with the dealership was by far the best and that was mainly in part to the pleasant attitude of my assigned dealer Mr. Ho must say that my last visit with the dealership was by far the best and that was mainly in part to the pleasant attitude of my assigned dealer Mr. Hollomon. Thank you for such a wonderful visit and making my expenses more tolerable. More

Bob is very professional and courteous. He called in a short amount of time and explained the service my Jetta needed and gave me options to save some money. He called again when the car was ready for pi short amount of time and explained the service my Jetta needed and gave me options to save some money. He called again when the car was ready for pickup. The shuttle service was courteous and on time. I will continue to use this dealership and recommend it's excellent service to my friends. More