Clay Cooley Volkswagen Of Richardson

I had my Passat repaired by an out of town facility (I I had my Passat repaired by an out of town facility (I had an accident while out of town - couldn't take it to Boardwalk). The original estimate was I had my Passat repaired by an out of town facility (I had an accident while out of town - couldn't take it to Boardwalk). The original estimate was $8,200. When I went to pick the car up, I was given a bill for $9,600. Without any notification, unauthorized work had been done (unrelated to the damage caused by the accident) and the work that was authorized to be done was not done correctly (different color grill segments, engine light on, a/c not cooling, parts not aligned, etc.). I immediately took the car back to Dallas and dropped it off with Ron Hollomon (Boardwalk VW) and explained the situation and asked him to have the car checked out and let me know what it will cost to get the incorrect repairs corrected. Ron gave me a time when he would call me to discuss what was found. Low and behold, Ron called me when he said he would, told me what was needed, how much it would cost, and how long it would take. I approved the repairs and they went to work on it. The car was done when he said it would be, it was repaired correctly, and it cost a little bit less than expected! In addition to taking care of the repairs, Ron also went the "extra mile" by going over my bill with me (from the other repair facility) and put a copy of it in my file with Boardwalk so they have a record of what had been done to my car for future reference. It is important to have a service center that you can trust. Boardwalk VW Service Center (Ron Hollomon and the mechanics he works with in particular) will take care of you. These cars can be expensive to maintain and they require trained personnel to work on them. At Boardwalk, I know I'll get the best quality work at a reasonable price and never, ever have to worry about work being done without approval. More

Always deliver on the quality of service delivered from time to time. Always there to help get the car frustrations out of your way. Superb time to time. Always there to help get the car frustrations out of your way. Superb More

I visited Boardwalk VW in the hopes of trading from my touareg into something newer and more gas efficient. Bret was exceedingly knowledgable and helpful as we looked at several models and options. He wen touareg into something newer and more gas efficient. Bret was exceedingly knowledgable and helpful as we looked at several models and options. He went through each model and gave me the break down of the differences in each. He was very down to earth and honest, which I greatly appreciated. I worked with both Jason and Bret as we tried to figure out the best option for me. They were patient with me as I went back and forth, and neither one was pushy or tried to push the "hard sell" act. When I finally had mad a choice, Jason worked tirelessly to get me the best deal possible. I am still amazed at the magic he was able to work. Ultimately, they were able to get me out of a car I needed to get out of, but did not really want to, and get me into a FABULOUS new car and help the transition and the process of getting rid of my touareg. They were professional and efficient, and again, truly did work very hard to get me a fantastic new car! I have had volkswagens for about 10 years now, but I can honestly say that I will always go to Boardwalk from this point forward. I have no complaints when it comes to other VW dealerships, but Boardwalk truly goes the extra mile. They take care of their customers and it is clear the people matter more than the "bottom line." More

Great service! Packed and ready for long trip and Eurovan would not start. Ron got us in and out quickly and we were on our way. He even carried my bag to the car! would not start. Ron got us in and out quickly and we were on our way. He even carried my bag to the car! More

Bob Kingis always there for me. I have serviced my van Bob Kingis always there for me. I have serviced my van for 20 years at various places but Richardson has always come through for me since I started c Bob Kingis always there for me. I have serviced my van for 20 years at various places but Richardson has always come through for me since I started coming there the last 4 years. I get a call right back when I have a problem, they give me a ride home or to the train station easily and 99% of the time they fix the problem and no one ever makes fun of the fact that my car is 20 years old. They just take me in and treat me as if it was so natural to take care of an old VW van. Thank you Bob!! More

Kenny Smith goes above of I would expect a service person would do. He goes out of his way not only to keep you updated on progress but to make sure you know of any issues or future service things that you would do. He goes out of his way not only to keep you updated on progress but to make sure you know of any issues or future service things that you should be aware of before the next appointment. More

I have been to many different dealers over the years. Boardwalk VW has been the only one that considers my time and getting me out as quickly as possible. They also, keep you inform on progress and if n Boardwalk VW has been the only one that considers my time and getting me out as quickly as possible. They also, keep you inform on progress and if necessary take you back in the shop and show you the concern that has happen. I found all of the service department to be friendly and they would do anything in their power to make your visit as pleasant as possible. I've have worked with Kim and have found him not only to be friendly but, a service person that not only advises you but explains why something should be done. Other dealers I have been to in the past just don't consider your time and treat you like you don't have a choice in were you take your car for service. Boardwalk is different, only takes one visit to see why they are #1 in their field. More

Robert was so helpful and on top of my service. One problem that I realized when I got home was rectified very quickly on Saturday morning when I dropped by at 8am and Robert took care of it immediatel problem that I realized when I got home was rectified very quickly on Saturday morning when I dropped by at 8am and Robert took care of it immediately. Thoroughly satisfied customer! More

Generally I was pleased for the work done on my car. Tayari was very friendly,professional, helpful in explainig everything.I left the car there and they gave me a ride.The driver was wonderful. Tayari Tayari was very friendly,professional, helpful in explainig everything.I left the car there and they gave me a ride.The driver was wonderful. Tayari was updating me frequently about the work. I realy appreciate that.My car was fixed the same day that was great. I just want to add that Tayari Johnson was superb and made my day. Thanks, Melaku Lemma More

I visited Brian three times over a 10 day period. He was very helpful, but not too pushy. I never heard the old "what do I have to do to get you into a car today" line. Brian listened carefully to what we very helpful, but not too pushy. I never heard the old "what do I have to do to get you into a car today" line. Brian listened carefully to what we wanted and addressed our questions. Most importantly...he listened! During delivery he focused on my wife's concerns. He even programmed the car's bluetooth with my wife's cell. Overall, Boardwalk is an outstanding dealership that is friendly and very service oriented. The dealership is spotlessly clean and (most importantly) does not intimidate my wife who has had bad experiences at other places. The service department is just as friendly, helpful and proffesional as the sales department. They offer free car washes to customers and have a nice, clean waiting room. Bottomline...Boardwalk treats you like you are buying a much more expensive car. More