Clay Cooley Volkswagen Of Richardson

Having bought the car here, have always been going back to the same dealer for its maintenance and they have been exceptionally good with their customer service and give utmost importance to customer satis to the same dealer for its maintenance and they have been exceptionally good with their customer service and give utmost importance to customer satisfaction. Out of almost 15 visits, only one visit was not upto par, but the dealership totally made it up to us by being genuinely apologetic. They not only set things right, they also extended some freebies for all the inconvenience it caused us. That being said, errors and mistakes do happen at times, but to own up to it and rectify it is really the most important aspect that makes or breaks the whole deal. This dealership absolutely excels in the art of retaining customers. I definitely recommend this dealership and give it a 5 star rating as their waiting lounge is very organized, their refreshment bar is always stocked and clean. The restrooms are very well kept. The free wifi is a blessing. Not to mention, the service consultants and the support staff are very courteous and cheerful. On the whole, it is a pleasant place to be. Thanks for reading. More

The service we received was very helpful and friendly. The paperwork process was well organized and Cina did a great job of communicating with us and making the purchasing process efficient and enjoyable. The paperwork process was well organized and Cina did a great job of communicating with us and making the purchasing process efficient and enjoyable. More

they were very accommodating for i had to dump my old vehicle immediately. they made a loaner available for a day while i completed making financial arrangements. vehicle immediately. they made a loaner available for a day while i completed making financial arrangements. More

We went to Boardwalk VW to look for a new Jetta TDI to replace our 2003 that was totaled in an accident. We chose to come here versus other VW dealerships because of the reliable service that we had gott replace our 2003 that was totaled in an accident. We chose to come here versus other VW dealerships because of the reliable service that we had gotten with our previous car. As we were looking around at the cars on the lot, Josef cordially introduced himself. He was able to quickly figure out what our key factors were in selecting a new car. We were pretty set on the type of car that we wanted and he was not overly pushy in showing us something else or up-selling us to the higher options. He was very knowledgeable about the vehicles and the various features and was very patient while addressing all of our questions and concerns. He also told some interesting side stories which made the test drive enjoyable and not awkward. Josef was willing to walk us through the entire selling process at the pace that we were comfortable with and did not show any signs of trying to rush us out to get to the next customer. He seemed to truly care that we felt confident in our decision and even stepped out of the office several times to allow us to speak privately. Overall we were very pleased with the entire process of buying a new care and walked away feeling like we got great care and a very fair price. Josef made our new car purchase an enjoyable one and we feel confident that our new car will be well cared for by all the people at Boardwalk VW. More

I had very good experience with Boardwalk ! I purchased a used car from this dealership. Josh Scalf was my salesman and really was great! He helped me when I had a issue with the vehicle . Went over and abov used car from this dealership. Josh Scalf was my salesman and really was great! He helped me when I had a issue with the vehicle . Went over and above my expectations. Very attentive and made sure that everything was to my satisfaction .He drove 3 hours to pick car up and gave me a loaner car so he could have problem checked out. Then returned car (3hours) one way to me with problem resolved.I live in Oklahoma and my work schedule interferred with getting car back to dealership. Amazing customer service!!!I am very appreciative of what he did as I was leaving on Spring Break and needed problem resolved asap.Thanks Josh and Boardwalk for having GREAT customer service. Sincerely,Janet White More

From my first phone call to set up an appointment for service, to completion of the work, everyone was extremely friendly, professional,and anxious to provide top-quality service. I had heard that this service, to completion of the work, everyone was extremely friendly, professional,and anxious to provide top-quality service. I had heard that this was THE dealership to take my 2007 VW New Beetle, and will not go anywhere else. Thank you so much! More

My experience at Boardwalk was very good overall. Dealing with Gary Blakely was very positive and pleasant. He was very patient and worked very hard to reach a deal that was acceptable by both parti Dealing with Gary Blakely was very positive and pleasant. He was very patient and worked very hard to reach a deal that was acceptable by both parties. I would recommend Mr. Blakely and Boardwalk to anyone who was interested in a Volkswagon. More

Kim at Boardwalk VW Richardson was awesome! I had multiple problems with my Passat and was pretty frustrated. Kim could see this and did not hesitate to make my experience as easy as possible. Withou multiple problems with my Passat and was pretty frustrated. Kim could see this and did not hesitate to make my experience as easy as possible. Without question he put me in a rental, sent me on my way and said he would call me in the morning when he had some news. After investigation, my car had over $5,000 worth of work to be done and Kim was able to get $4,000 of it covered under my extended mile warranty....whew, has that thing paid for itself!! I was extremely happy with the service at this location and make the extra trek to it...I actually live closer to the Lemmon location but make the drive because I prefer the Richardson location and the people I get to deal with. Thank you Kim!! More

This was the most pleasurable vehicle purchase of all time. Jason and Jeremy are two of the best in the business!!! We will continue to be customers of theirs for many more years! time. Jason and Jeremy are two of the best in the business!!! We will continue to be customers of theirs for many more years! More