Clay Cooley Volkswagen Of Richardson

I know that Billy Cooper will take care of the problem is has happen to my Passat. He tells me what has happened and what it will take to fix it and how much it will cost. The service from the repair cente has happen to my Passat. He tells me what has happened and what it will take to fix it and how much it will cost. The service from the repair center to the payment desk has been just great. I will never take my car for repair service any where else!!! More

My VW Beetle had a couple of minor issues and had been serviced by another service center three previous times and the problems re-appeared within 7 days of my visit every time. After visiting this servic serviced by another service center three previous times and the problems re-appeared within 7 days of my visit every time. After visiting this service center, they have not re-appeared. Boardwalk Volkswagen took better care of my and found the root cause of my issue. In addition, I mistakenly left my proof of insurance at home when setting up the appointment. Bob King called me and told me that it was missing and they could not do a state inspection without it, so I faxed a copy to him. When I picked my car up the had printed it out and it was sitting in my car. More

Came in to replace my tire and Ron showed me what tires there are available. I then waited for the tire to be fixed and he actually came to the waiting area and we started ocnversing about random things. V there are available. I then waited for the tire to be fixed and he actually came to the waiting area and we started ocnversing about random things. Very friendly environment and i would recommend this palce to anyone who is looking for a new or used car or need service done. Mo More

The people that I was incontact with was very friendly and helpful. They took care of my needs and of the car at the time. Very much on top of the problems and had very good repour of the issues. and helpful. They took care of my needs and of the car at the time. Very much on top of the problems and had very good repour of the issues. Both people were very helpful in all aspects. More

Having bought the car here, have always been going back to the same dealer for its maintenance and they have been exceptionally good with their customer service and give utmost importance to customer satis to the same dealer for its maintenance and they have been exceptionally good with their customer service and give utmost importance to customer satisfaction. Out of almost 15 visits, only one visit was not upto par, but the dealership totally made it up to us by being genuinely apologetic. They not only set things right, they also extended some freebies for all the inconvenience it caused us. That being said, errors and mistakes do happen at times, but to own up to it and rectify it is really the most important aspect that makes or breaks the whole deal. This dealership absolutely excels in the art of retaining customers. I definitely recommend this dealership and give it a 5 star rating as their waiting lounge is very organized, their refreshment bar is always stocked and clean. The restrooms are very well kept. The free wifi is a blessing. Not to mention, the service consultants and the support staff are very courteous and cheerful. On the whole, it is a pleasant place to be. Thanks for reading. More

The service we received was very helpful and friendly. The paperwork process was well organized and Cina did a great job of communicating with us and making the purchasing process efficient and enjoyable. The paperwork process was well organized and Cina did a great job of communicating with us and making the purchasing process efficient and enjoyable. More

they were very accommodating for i had to dump my old vehicle immediately. they made a loaner available for a day while i completed making financial arrangements. vehicle immediately. they made a loaner available for a day while i completed making financial arrangements. More

We went to Boardwalk VW to look for a new Jetta TDI to replace our 2003 that was totaled in an accident. We chose to come here versus other VW dealerships because of the reliable service that we had gott replace our 2003 that was totaled in an accident. We chose to come here versus other VW dealerships because of the reliable service that we had gotten with our previous car. As we were looking around at the cars on the lot, Josef cordially introduced himself. He was able to quickly figure out what our key factors were in selecting a new car. We were pretty set on the type of car that we wanted and he was not overly pushy in showing us something else or up-selling us to the higher options. He was very knowledgeable about the vehicles and the various features and was very patient while addressing all of our questions and concerns. He also told some interesting side stories which made the test drive enjoyable and not awkward. Josef was willing to walk us through the entire selling process at the pace that we were comfortable with and did not show any signs of trying to rush us out to get to the next customer. He seemed to truly care that we felt confident in our decision and even stepped out of the office several times to allow us to speak privately. Overall we were very pleased with the entire process of buying a new care and walked away feeling like we got great care and a very fair price. Josef made our new car purchase an enjoyable one and we feel confident that our new car will be well cared for by all the people at Boardwalk VW. More

I had very good experience with Boardwalk ! I purchased a used car from this dealership. Josh Scalf was my salesman and really was great! He helped me when I had a issue with the vehicle . Went over and abov used car from this dealership. Josh Scalf was my salesman and really was great! He helped me when I had a issue with the vehicle . Went over and above my expectations. Very attentive and made sure that everything was to my satisfaction .He drove 3 hours to pick car up and gave me a loaner car so he could have problem checked out. Then returned car (3hours) one way to me with problem resolved.I live in Oklahoma and my work schedule interferred with getting car back to dealership. Amazing customer service!!!I am very appreciative of what he did as I was leaving on Spring Break and needed problem resolved asap.Thanks Josh and Boardwalk for having GREAT customer service. Sincerely,Janet White More

From my first phone call to set up an appointment for service, to completion of the work, everyone was extremely friendly, professional,and anxious to provide top-quality service. I had heard that this service, to completion of the work, everyone was extremely friendly, professional,and anxious to provide top-quality service. I had heard that this was THE dealership to take my 2007 VW New Beetle, and will not go anywhere else. Thank you so much! More