Clay Cooley Volkswagen Of Richardson

I went to the dealership for an oil change, 4 wheel alignment and a new fuel filter. Tie greeted me as I arrived with a big smile and positive attitude. I explained what I needed and that I needed the alignment and a new fuel filter. Tie greeted me as I arrived with a big smile and positive attitude. I explained what I needed and that I needed the work to be done as quickly as possible. We discussed the estimated time and it fit within my parameters. Price was also discussed and all appropriate discounts were applied. While waiting in the customer waiting area Tie came to me and told me that the alignment would take longer than expected due to the suspension on the car and gave me some options. She also found out that the parts department did not have any fuel filters in stock but had ordered one for me. We agreed that I would bring the car back the next day to finish the work. Tie was concerned that I had to return and offered to apply another discount to the service because of that. She also offered a loaner car. The remaining work was completed the next day and the car was returned to me ahead of the scheduled time. I feel that Tie demonstrated a sincere approach to serving her customer. She was considerate of my time and inconvenience and did everything she could to make my experience pleasant. There were several opportunities over the two days that could have been perceived by the customer as irritants but Tie was able to diffuse those situations with her pleasant manner and show of concern. More

Each Time I go to the dealership, I deal with Tie! She is very nice, courteous, and informative! I will continue to deal with her when I do in for service!My rating for her would always be at a 10 or above! very nice, courteous, and informative! I will continue to deal with her when I do in for service!My rating for her would always be at a 10 or above! More

Mr. Lin was very helpful and a joy to do business with. I would recommend VW of Richardson to anyone interested in buying a new or used Volkswagen. would recommend VW of Richardson to anyone interested in buying a new or used Volkswagen. More

It was my pleasure to work with Tie Johnson at Boardwalk VW. I had been there before and had satisfactory customer service but she made my recent visit outstanding by extending exemplary service. Although VW. I had been there before and had satisfactory customer service but she made my recent visit outstanding by extending exemplary service. Although my VW is a 2001, she treated me as if I was the owner of a 2012 VW by offering a loaner car and extending additional perks. She provided a detailed summary of the problems and concerns with my car before, during and after the maintainenance and repair work. More

Jeff Mauldin deserves a big raise because he is the reason I do business with Boardwalk of Richardson. I used to do all my service at another dealership and one day I had a break down and had to use Bo reason I do business with Boardwalk of Richardson. I used to do all my service at another dealership and one day I had a break down and had to use Boardwalk and that is when I met Jeff. He has earned my loyalty and business as well as being reason why I changed to Boardwalk. You need to keep him! Harry Huttash, "THE ULTIMATE CHOICE" More

Josef made my Christmas Very Merry!! I came in a 12/23 a little before closing and he worked with to ensure I got the car I wanted. His follow up was timely and persistent concerning my satisfaction and re little before closing and he worked with to ensure I got the car I wanted. His follow up was timely and persistent concerning my satisfaction and receiving my tags. More

WE WERE VERY PLEASED TO NOT BE PUSHED OR RUSHED AND WERE GIVEN FREE REIGN TO EXPLORE WHAT WE WANTED. THE BUYING PROCESS WAS VERY EFFICIENT AND PROFESSIONAL. GIVEN FREE REIGN TO EXPLORE WHAT WE WANTED. THE BUYING PROCESS WAS VERY EFFICIENT AND PROFESSIONAL. More

Billy Cooper has been my service rep in the past, and has always given me good service. He has always gone over the problem with the vehicle, and I he has always been honest. I learned from the hard way, t always given me good service. He has always gone over the problem with the vehicle, and I he has always been honest. I learned from the hard way, that sometimes saving a few dollars, doesn't always pay off. I bought my car at this dealership, and I trust the workmanship that they have always given on the car. More

great experience.will recomend.sales person was great.hope future dealings with the dealership will be pleasant as the first one.i hope there will not be any disappointment great.hope future dealings with the dealership will be pleasant as the first one.i hope there will not be any disappointment More

This is the best car buying experience I have ever had. I was already seriously considering a couple of cars at other dealerships, but I wanted to drop by and check Boardwalk VW out because I had seen the 20 was already seriously considering a couple of cars at other dealerships, but I wanted to drop by and check Boardwalk VW out because I had seen the 2012 Volkswagens were Ranked #1 by U.S. News and World Report. I walked out the same night with a 2012 Jetta lease, and I’m so glad I did. It was my first time to visit a Volkswagen dealership, and Jeff Kaufman and Jason Daniel (finance manager) were outstanding. I was treated with professionalism, courtesy, and patience. I’ve been to other dealerships, and it can be a pretty draining process. Thanks to Jeff and Jason though, getting my new car was actually fun. Edward DeNice (sales manager) and Darrick Thompson (sales manager) both stopped by during the process to introduce themselves and let us know how to reach them if there was ever anything we needed. I can’t recommend highly enough Boardwalk VW for anyone who is looking for a lease or purchase. More