Clay Cooley Volkswagen Of Richardson

Josef was able to work with me and my tight work schedule. Had car sent out to be wrapped and was finished on time. He was very punctual which to me is very important. schedule. Had car sent out to be wrapped and was finished on time. He was very punctual which to me is very important. More

I enjoyed working with Josef on the sales process. He was very knowledgeable about the vehicle I purchased, very laid back, genuine and answered all my questions regarding the purchase of my Volkswagen C was very knowledgeable about the vehicle I purchased, very laid back, genuine and answered all my questions regarding the purchase of my Volkswagen CC.. After driving a TDI beetle purchased from Boardwalk in 2000, I was looking for something sporty and unique and the CC is all of that and then some. After my purchase, Josef followed up with a phone call to see how I was doing, which was great! More

Boardwalk Volkwagen is by far the best dealership i have dealt with. they will do everything possible to make sure their customers are happy and well taken care of. definitely recommend this dealer to anyon dealt with. they will do everything possible to make sure their customers are happy and well taken care of. definitely recommend this dealer to anyone looking for great customer service! More

We have bought cars from this dealership over the past 15 years. We always have a good experience and return time after time. Our salesman, Gary Blakley, is the best. years. We always have a good experience and return time after time. Our salesman, Gary Blakley, is the best. More

Gary was wonderful! His resourcefulness and helpfulness made it an enjoyable experience. He found me exactly what I wanted, I know I will definitely recommend him and everyone at Boardwalk Richardson to m made it an enjoyable experience. He found me exactly what I wanted, I know I will definitely recommend him and everyone at Boardwalk Richardson to my friends. Thank you! More

My overall experience at Boardwalk was good. Everyone I came in contact with were very friendly. I personally felt my sales guy wasn't very knowledgeable but he was very willing to get any information need came in contact with were very friendly. I personally felt my sales guy wasn't very knowledgeable but he was very willing to get any information needed. I came in on a Saturday wanted to purchase a Volkswagen Jetta S in automatic. They didn't have any on the lot at the time, but they were able to have one in by Monday and even in the exact color that I wanted. I enjoyed my experience and would recommend this dealer to others. More

I went to the dealership for an oil change, 4 wheel alignment and a new fuel filter. Tie greeted me as I arrived with a big smile and positive attitude. I explained what I needed and that I needed the alignment and a new fuel filter. Tie greeted me as I arrived with a big smile and positive attitude. I explained what I needed and that I needed the work to be done as quickly as possible. We discussed the estimated time and it fit within my parameters. Price was also discussed and all appropriate discounts were applied. While waiting in the customer waiting area Tie came to me and told me that the alignment would take longer than expected due to the suspension on the car and gave me some options. She also found out that the parts department did not have any fuel filters in stock but had ordered one for me. We agreed that I would bring the car back the next day to finish the work. Tie was concerned that I had to return and offered to apply another discount to the service because of that. She also offered a loaner car. The remaining work was completed the next day and the car was returned to me ahead of the scheduled time. I feel that Tie demonstrated a sincere approach to serving her customer. She was considerate of my time and inconvenience and did everything she could to make my experience pleasant. There were several opportunities over the two days that could have been perceived by the customer as irritants but Tie was able to diffuse those situations with her pleasant manner and show of concern. More

Each Time I go to the dealership, I deal with Tie! She is very nice, courteous, and informative! I will continue to deal with her when I do in for service!My rating for her would always be at a 10 or above! very nice, courteous, and informative! I will continue to deal with her when I do in for service!My rating for her would always be at a 10 or above! More

Mr. Lin was very helpful and a joy to do business with. I would recommend VW of Richardson to anyone interested in buying a new or used Volkswagen. would recommend VW of Richardson to anyone interested in buying a new or used Volkswagen. More

It was my pleasure to work with Tie Johnson at Boardwalk VW. I had been there before and had satisfactory customer service but she made my recent visit outstanding by extending exemplary service. Although VW. I had been there before and had satisfactory customer service but she made my recent visit outstanding by extending exemplary service. Although my VW is a 2001, she treated me as if I was the owner of a 2012 VW by offering a loaner car and extending additional perks. She provided a detailed summary of the problems and concerns with my car before, during and after the maintainenance and repair work. More