Clay Cooley Volkswagen Of Richardson

Dealership worked within the budget and time limitations that I had. Very friendly and helpful without the hard sale attitude and pushy sales tactics. Answered every question I had, and did everything that that I had. Very friendly and helpful without the hard sale attitude and pushy sales tactics. Answered every question I had, and did everything that they could to make me feel comfortable and informed about my purchase. I would highly recommend them in the future. More

Went in looking for a new GTI and met Mark Sayers in sales. They did not have the car with the options I was looking for in a new model(was having a hard time finding it in general), but Mark found a m sales. They did not have the car with the options I was looking for in a new model(was having a hard time finding it in general), but Mark found a model with the exact options I wanted certified pre owned with very low miles on their lot. The purchase was painless and I was out the door with my new car shortly. More

Brett was extremely friendly and wiling to work with me even though I am in Austin. We did all of the negotiations online and I was able to pick the car up a few days latter. Brett has even been available even though I am in Austin. We did all of the negotiations online and I was able to pick the car up a few days latter. Brett has even been available after the sale to answer random questions I have had. More

Great experience and great service from Steve. I saw the car I wanted and pretty much negotiated the entire thing online. After that all I had to do was show up, complete some paperwork and go home. Total car I wanted and pretty much negotiated the entire thing online. After that all I had to do was show up, complete some paperwork and go home. Total time on the lot was about 2 hours. Thanks Steve More

I arrived at the dealership close to closing time, and Bob assessed and gave me his estimate of what he thought was wrong. He was quite accurate. We agreed it would be best to bring the car back early th Bob assessed and gave me his estimate of what he thought was wrong. He was quite accurate. We agreed it would be best to bring the car back early the next morning, and Bob assigned me to Terry Granger, saying he would make sure Terry had the whole story. Their connection was great, so that I didn't have to repeat the explanation the next day. I got a ride to work, which turned out to take a long time, in the rain with morning traffic, but the driver (Frank? sorry I'm not sure of his name) was very pleasant and drove carefully. Terry updated me by phone when part of the assessment was done, and then again when it was all done. It was important to me that when I decided not to have one non-essential part fixed, there was no pressure. I questioned another, and Terry put it in short, plain terms that the inspection would not pass without it. He got me a 10% discount for one of the items. The car was ready to go after work, so I didn't have to wait after I arrived. It was shiny and clean. Bob came to make sure I got an clearer explanation about the reason one of the parts had broken. I haven't had to take the car back for inadequate repairs since then. I don't believe it was coincidence that Terry was assigned to me, as he had been for my husband on his last visit. More

Everytime I have my vehicle serviced at Boardwalk, I walk away very satisfied. I know my VW has been serviced and thoroughly inspected, and there prices are very reasonable. This past time, the service rep. away very satisfied. I know my VW has been serviced and thoroughly inspected, and there prices are very reasonable. This past time, the service rep. was Nikki Cloud, and she was very attentive, thorough, and fast. Thank you! More

I really enjoyed my service person. She was very friendly and made me feel very comfortable. As a female I'm always anxious to go to the car dealership. I feel like everytime I go in for service t friendly and made me feel very comfortable. As a female I'm always anxious to go to the car dealership. I feel like everytime I go in for service they try to persuade me to get more service done to my car than needed at that time. Tie did not, she made me feel very comfortable and I will request her from now on! More

I took the car in for an oil change, a mystery noise, and complete detailing. Billy and the team identified the source of the mystery noise and found an oil leak that I had not noticed. They notified me prom complete detailing. Billy and the team identified the source of the mystery noise and found an oil leak that I had not noticed. They notified me promptly with a complete list of the issues that needed repair and the cost and the time required for service. Some of the repairs were discretionary and Billy helped me think through that. I also suggested it might need shocks and he said no, thereby passing up the opportunity to sell me something I didn't need. The car was ready at the promised time and price and it looked like it just came off the showroom floor, although it's nine years old. I have dealt with Billy for service since we bought the car from Boardwalk in 2002. He's the reason we keep going back there for service even though there are VW dealers closer to us. More

I was looking for a new car, because my old one finally died on me. Gary was referred to me from another employee working there. Very nice gentleman. He helped with the entire process, and negotiations did died on me. Gary was referred to me from another employee working there. Very nice gentleman. He helped with the entire process, and negotiations didn't take too long. Got my new GTI. It's amazing. Jason in finance did a great job. He talked a bit quickly, but went over the optional warranty and cut us a deal with some of the things. There was a hiccup regarding the payment date, but he got it fixed the following day. More

Gary worked with us to get the color we wanted when one was not available on the lot. We appreciated his tenacity and are very satisfied with our new EOS. was not available on the lot. We appreciated his tenacity and are very satisfied with our new EOS. More