Clay Cooley Volkswagen Of Richardson

We went to Boardwalk to purchase my Mother a replacement Jetta, as hers was totalled in a accident. Brian and Jason took wonderful care to ensure that they found the correct car for all of her wants, needs Jetta, as hers was totalled in a accident. Brian and Jason took wonderful care to ensure that they found the correct car for all of her wants, needs and budget. We had such and outstanding experience that I traded in my 06 Passat for a 09 Passat and she purchased an 11 Jetta. This is my 6th and 7th purchasing experience at Boardwalk and I will continue to give them all of my business. Outstanding customer support and service! More

I was extremely pleased with my recent service visit Boardwalk VW. I came in to have an oil change done on my R32. Customer service was outstanding, Nikki was great. She kept me posted on the progres Boardwalk VW. I came in to have an oil change done on my R32. Customer service was outstanding, Nikki was great. She kept me posted on the progress, went over the service recommendations and answered any questions I had. They had all the work done in a reasonable time, and got a much needed car wash. I had almost forgot how great my car looked all clean and shiny. I live out of town, but friendly staff and high quality of service always makes it worth the trip. More

I worked with Michael over the internet on the purchase of my 2012 VW CC. It was totally an awesome experience. I would highly recommend working with Michael. of my 2012 VW CC. It was totally an awesome experience. I would highly recommend working with Michael. More

My normal service person had left for another position, Jeff explained that he would take care of my service needs. He took time to find out what I needed, did a visual inspection... Later that day he call Jeff explained that he would take care of my service needs. He took time to find out what I needed, did a visual inspection... Later that day he called with the price, explained what was needed for immediate repair and recommendations for additional work. He was not pushy but explained what was being suggested and its importance, I approved them all. The car belongs to my wife and I rely on the dealership to make sure the car has zero issues and is safe. Thanks for a nice initial experience with my new service writer. More

I bought my 2007 VW Passat wagon at Boardwalk in March 2009. I didn't have any trouble with the car until recently. That's when Bob King and Nikki Cloud stepped in to help me understand my warranties (Yes 2009. I didn't have any trouble with the car until recently. That's when Bob King and Nikki Cloud stepped in to help me understand my warranties (Yes, I have two!) and what was covered. You see, I got all this information when I purchased the car, and didn't pay much attention to it until I needed it. That's what consumers do: They depend on their reputable car deailership, the place where they purchased their car, to inform them of what's needed and what's covered by warranty. Bob and Nikki did that with professionalism and grace. They deserve raises as far as I'm concerned. It was the first time (This was December 2011) that I visited Boardwalk's service department and did not feel like I was going to get stuck with a huge repair bill. As a matter of fact, it was the first time my warranties were even mentioned. And another thing: The diagnostics you ran on my car provided a visual record of what needed to be repaired. That was very impressive. My best to Bob and Nikki. Promote them! More

Jeff always helps us with understanding what our Jetta needs. He is willing to help get us a loaner car if needed and is very courteous. Jeff has been our service adviser for many years now and always d needs. He is willing to help get us a loaner car if needed and is very courteous. Jeff has been our service adviser for many years now and always does a great job! We feel that Jeff has always given us a fair price for the service and parts that the Jetta has required. We trust him and look forward to him taking care of our cars for years to come! More

Bret made my car shopping experience much better than I ever! Very knowledgeable, helpful and friendly. Always answering questions and extreme please to work with. ever! Very knowledgeable, helpful and friendly. Always answering questions and extreme please to work with. More

We have never been treated so wonderful at a car dealership in our lives. Everyone we dealt with was very friendly and professional. We are purchasing a car because our car was totaled back in dec dealership in our lives. Everyone we dealt with was very friendly and professional. We are purchasing a car because our car was totaled back in december and my back was hurt. They were gracious enough to give me a back support while I was there so I could be comfortable. I feel they went above and beyond what they needed to. This will be the first place we go from now on should we need to purchase a car. New or Used. More

Joseph was a pleasure to work with. Very knowledgeable, friendly. Able to answer all our questions and concerns. Reviewed features and free service period. For a very popular car (Jetta tdi) , reasonable d friendly. Able to answer all our questions and concerns. Reviewed features and free service period. For a very popular car (Jetta tdi) , reasonable deal. More

Michael was very knowledgable about the vehicles we were interested in and Steve was very efficient in making our visit to the dealership a smooth and pleasant ordeal. interested in and Steve was very efficient in making our visit to the dealership a smooth and pleasant ordeal. More