Clay Cooley Volkswagen Of Richardson

Jeff Mauldin is amazing and deserves a bonus and raise, he is a great asset to your company and dealership!!! Harry Huttash. 469-877-3390. he is a great asset to your company and dealership!!! Harry Huttash. 469-877-3390. More

I have now done business with every VW dealer in the metroplex, including their service departments. This service department is second to none! I am a VW "lifer" and as long as I live in DFW, I will o metroplex, including their service departments. This service department is second to none! I am a VW "lifer" and as long as I live in DFW, I will only do business with Boardwalk VW and their service department....their serice defines good service. More

Bob King is wonderful! He immediately diagnosed the problem with Passat. The needed part was ordered and arrived in a couple of days. I went for the repair, was driven home by a very nice driver. problem with Passat. The needed part was ordered and arrived in a couple of days. I went for the repair, was driven home by a very nice driver. My Passat was repaired in a few hours. I was very pleased with the service and with Bob King. More

We visited Josef several times in search of a safe car for our daughter! Each time he was a pleasure to work with; honest, funny and well informed. We would buy another car from Josef in a minute and we for our daughter! Each time he was a pleasure to work with; honest, funny and well informed. We would buy another car from Josef in a minute and we will recommend him to our friends! More

Me and my wife travel from Birmingham Alabama by plane. Mr.Josef pick us up from the airport it was a pleasant ride to the dealership. He a great job to have paper work ready so we can hit the road home on Mr.Josef pick us up from the airport it was a pleasant ride to the dealership. He a great job to have paper work ready so we can hit the road home on a 11 hour drive. I would recommend this dealership to anyone. I give it a thumbs up More

The entire crew at Boardwalk VW has been great - especially Kenny Smith (Service). Kenny takes the time to fully understand your service needs; and, then remains in contact with you during the serv especially Kenny Smith (Service). Kenny takes the time to fully understand your service needs; and, then remains in contact with you during the service process. Doesn't matter if it's for a simple oil / filter change or other (BTW - we had only two warranty visits for our CC, both relatively minor). The extended service hours, including Saturday, are much appreciated. More

Thanks goodness I found Gary Blakey. My visit with him was worth the trip to Boardwalk Volkswagen of Richardson even if I did not buy a car. As it turned out he made my used car purchase a very pleasurab was worth the trip to Boardwalk Volkswagen of Richardson even if I did not buy a car. As it turned out he made my used car purchase a very pleasurable experience. In fact, everyone at Boardwalk had a great customer service attitude. I hope that the next time I go car shopping I can do business with Gary. More

Thank you so much, Bob, for taking care of me once again. I've been coming to Bob since 1998/1999? An he's always taken great care to explain exactly what is going on with my car(s) and what can and should b I've been coming to Bob since 1998/1999? An he's always taken great care to explain exactly what is going on with my car(s) and what can and should be done. Preventative maintenance and fixing problems, Bob is the best! I highly recommend working with him. I've gone there with my Golf, Jetta & now my Passat. More

The above scale is so broadly defined that there is no differentiation between the service writer, Jeff Mauldin, who we have every confidence in and would rate the highest marks and unknown technicians wh differentiation between the service writer, Jeff Mauldin, who we have every confidence in and would rate the highest marks and unknown technicians who we have much less confidence in and would not provide a rating that is nearly as high. When you have what my wife and I consider to be a car that has more problems than we expect a Volkswagen to have, it tends to color your perception of the customer service experience in a slightly negative way even before you bring the car for service. The problems always seem to be eventually repaired and the car gets back to running fine, so I guess all is well that ends well. Everyone we have come in contact with at the dealership has been extremely courteous and friendly. Even when we have had serious issues resulting in our meeting with Service Manager, Jason Lederer, he was attentive to our concerns and addressed our needs in a completely satisfactory manner. Baseed on the above, it is easy to see that a good rating is all that I can give for Overall Experience. When things break in the car that you don't think should break and you have to pay for them, then it becomes hard to think your getting a great price. More