Clay Cooley Volkswagen Of Richardson

I bought a new Jetta TDI from Boardwalk VW last week, and my experience was great. I had 10 months left on my lease, and they worked with me to get out of the lease without incurring significant penalties. T my experience was great. I had 10 months left on my lease, and they worked with me to get out of the lease without incurring significant penalties. They also gave me a great deal on my new car. Within 24 hours of having the new TDI, it had a scratch on it. I was devastated, but they fixed it right up! I would definitely recommend them to anyone in the market for a VW. More

gary blakely as a sales man, for one. great to work with. helped me get my wife the EOS she wanted and a pretty fair offer on my trade. treated my sister great when she went in to buy a car. service depar helped me get my wife the EOS she wanted and a pretty fair offer on my trade. treated my sister great when she went in to buy a car. service department also great. covered some stuff on my car just now when it was out of warranty. it just went out of warranty and they still covered a couple items just because it was close and they want to retain a good customer. i'm really pleased with this dealer and their products. More

Service was good. Nicole was friendly and kept me well informed of the progress of work on my vehicle. Lounge is more comfortable then most. Boardwalk VW is on the verge of being a luxury service center r informed of the progress of work on my vehicle. Lounge is more comfortable then most. Boardwalk VW is on the verge of being a luxury service center rivaling Mercedes or BMW. More

I purchased my Jetta SE from Volkswagen in Richardson. MATTHEW SMITH helped me test drive a couple cars and was extremely cooperative while I was making decisions for everything. This dealership has a gre MATTHEW SMITH helped me test drive a couple cars and was extremely cooperative while I was making decisions for everything. This dealership has a great atmosphere and has incredible sales people to help with anything. GARY BLAKLEY helped me with the official documents. Nobody here will force you to make any decisions on the spot and they won't push you towards making a decision if you're not ready. They make sure you are completely satisfied before you sign any papers. Overall, my experience in this dealership was wonderful. I got the car I wanted for a reasonable price and I had the help of some wonderful people. A big thank you to Matt and Gary for a good experience! More

Overall, the service department at Boardwalk is awesome. They are very friendly, take care of their customers and do great work. The most frustrating thing about my 2006 Passat is the Cost of Ownership. T They are very friendly, take care of their customers and do great work. The most frustrating thing about my 2006 Passat is the Cost of Ownership. The engineering, in my opinion, was poor. For example, the price to fix a bad sensor for my electronic parking brake was $350. For my recent visit, to fix a bad temperture sensor was $600 - almost all of this was labor. I am very disappointed in the German engineering that went into this vehicle. Even simple things like the interior have worn much faster than expected - material is peeling off of the interior door handles and the center console knobs have paint flaking off. While the car drives really well, the attention to details by the German engineers was extremely poor - they did not design the car with service in mind. More

We love working with Gary - we bought our 5th car from Gary, yesterday. He is a true professional - helpful and courteous. The service department at Boardwalk VW also rocks. Gary, yesterday. He is a true professional - helpful and courteous. The service department at Boardwalk VW also rocks. More

I have used this dealer for a few years now. It has been an up and down experience. Mr. Fagan restored my opinion of this service center by going above and beyond to ensure I received the highest level of an up and down experience. Mr. Fagan restored my opinion of this service center by going above and beyond to ensure I received the highest level of service. Of the five VW service centers I have used across the country, Boardwalk is in my top two. More

I cannot say enough about the great customer service provided to me at Boardwalk VW of Richardson. In a situation where I was forced to begin searching for a new car, I listened to the advice of a frien provided to me at Boardwalk VW of Richardson. In a situation where I was forced to begin searching for a new car, I listened to the advice of a friend--and current VW owner--and landed at Boardwalk VW. Will Fail, my Sales Consultant, demonstrated a true interest in my needs, my financing preference, as well as the realistic parameters for my next car purchase. His customer communication skills are to be commended! Additionally, Will's quality customer-focused approach, combined with a no-pressure salesman attitude, convinced me that I was at the right dealership and I was selecting a quality vehicle. After my car selection, it was a seamless transition to Patrick Carroll, the Finance Manager, to finalize my paperwork. Patrick made me feel quite at ease and completed the required documentation in a timely manner. Overall, I felt that I had landed in the hands of two big brothers--although I'm certain that I'm older than both of these great VW employees! Thanks again to the folks at VW Richardson! - Sharon Fletcher More

Service was simple to arrange, staff was very friendly and very helpful, the waiting room was clean and comfortable, and my service needs were well taken care of in a timely manner! and very helpful, the waiting room was clean and comfortable, and my service needs were well taken care of in a timely manner! More

Jeff has been great to work with. He is a great asset to your company. I would recommend your Dealership solely based on Jeff professionalism. your company. I would recommend your Dealership solely based on Jeff professionalism. More