Clay Cooley Volkswagen Of Richardson

Bret was very friendly and easy to work with. I wanted a certain color combination the dealership didn't have at that time. Bret found the exact car I wanted. When I picked the car up he went step by step s certain color combination the dealership didn't have at that time. Bret found the exact car I wanted. When I picked the car up he went step by step showing me everything about the car. I will tell everyone to go see Bret if they need a new car! More

Steve Lin helped us to purchase a used Passat. He was very professional, knowledgable and friendly, and gave us plenty of time to make our decision. He provided us with the necessary information about t very professional, knowledgable and friendly, and gave us plenty of time to make our decision. He provided us with the necessary information about the car, answered all of our questions and made us feel good about our purchase. The whole experience was a 5. More

I came for a Engine Oil change, and to my surprise it was very quickly done. Nicole was very friendly and answered all my questions. very quickly done. Nicole was very friendly and answered all my questions. More

Came in to get a inspection and oil change. Terry kept me informed of work need to be completed (safety recall) and told me how long it would take. They had my car out when they said they would! informed of work need to be completed (safety recall) and told me how long it would take. They had my car out when they said they would! More

Joseph was a great helkp for me. He was very polite and the most important thing was that he made me feel welcome because he speak Sapnish. He explain to me everything with detail. I will recommend him to the most important thing was that he made me feel welcome because he speak Sapnish. He explain to me everything with detail. I will recommend him to my friend and my family. Exellent service!!! More

Bob & Gary are dedicated giving 100% to customers walking through the door....you can't ask for better people helping you. Bob King knows his cars and how they work....Gary knows how to get the cust walking through the door....you can't ask for better people helping you. Bob King knows his cars and how they work....Gary knows how to get the customer what they want and need. More

Donovan Guillory was a great choice to be my sales person. He listened very well to my requests. He did not hassle, which I really appreciated. He was very polite and used formal language which is ver person. He listened very well to my requests. He did not hassle, which I really appreciated. He was very polite and used formal language which is very important to me. When I picked up the car the next day, he had my car ready to go and all the things I requested over the phone were taken care for. Donovan took his time showing me around and never complained about the extra time he had to put in after the actual transaction was completed. I would recommend Donovan to my friends and family. I was not to impressed by Jason the sales person. He was not professional at all times especially when I called my friend to makes sure all the financial regulations did not have a catch. He responded quite rude to additional questions I had and he tried to rush me into a purchase. He did not want to grant me the extra time. He recovered the next day and it went quite smoothly. He was quite knowledgable but he does not take enough time to guide you through the contract and explain matters accordingly. More

We bought the two cars to joseph puhringer, we love the service and his attentions!! Our sales consultant Joseph puhringer IS THE BEST!!! I highly recommend him service and his attentions!! Our sales consultant Joseph puhringer IS THE BEST!!! I highly recommend him More

Since moving to Richardson 7 years ago, we have been to Since moving to Richardson 7 years ago, we have been to Boardwalk for ALL of our service needs. I own a Chevrolet while my wife owns a VW. I have Since moving to Richardson 7 years ago, we have been to Boardwalk for ALL of our service needs. I own a Chevrolet while my wife owns a VW. I have to admit that when we come to Boardwalk I feel absolutely comfortable that my wife's car is taken care of and that all service recommended is reasonable. Unfortunately I do not feel the same when I take my vehicle to the Chevy Dealership. Believe me wife does not let me forget it. But I have to admit, Boardwalk is simply better. The work is done in a timely fashion. The staff tells us what to expect, we have had no unpleasant surprises. One of the reasons we feel so confident in the service we receive is the people. For example Tie Johnson is, "Da Bomb." Like the rest of the staff, she has a smile on her face, when/if you meet her you will find that she is engaged and knowledgeable. When you meet people who care they stand out. I am thankful that we have Tie to call upon. Tie is not alone, she is supported by Service Director Jason Lederer. I was so impressed with Tie, I felt compelled to share our experience with Jason. I think the fact that Jason recognizes that Tie is an asset speaks volumes about him and the organization. As long as we keep getting this level of service Boardwalk has our business. More

I have an intermittent problem with my A/C unit that has been difficult to diagnois. My service rep, Jeff Mauldin, originally recommended that we put a dye refrigerant in and come back in a month or so and been difficult to diagnois. My service rep, Jeff Mauldin, originally recommended that we put a dye refrigerant in and come back in a month or so and see whare it was leaking. That visit cost me about $350. I brought the vehicle back in a second time and this time Jeff said that the tech had looked at the log in the on-board computer and found that the condesation unit's fan was cutting off when at idle and that this was caused by a bad battery. So, they replaced the battery (at a cost of almost $400) and sent me on my way. When I asked why they had not diagnosed the problem correctly on my first visit, I got immediate respones indicating that they would make it right. When I brought the vehicle back in to have a part installed that I had ordered, I reported that the A/C problem had occurred again. This time they kept the vehicle 2 days but were unable to reproduce the problem. I told them that I would continue to drive the vehicle until the A/C stayed broke. When I when to check out, I found that Jeff had comp'ed the price of the part that I had ordered ($130) and the entire amount of this visit's service as well as putting a $170 credit on my account. I appreciate Boardwalk VW's desire to get it right and do right by their customers. More