Clay Cooley Volkswagen Of Richardson

I visited Boardwalk Volkswagen of Richardson on 5/19 to look at the new Jetta TDI as my current TDI lease was expiring. I was approached by Josef Puhringer and he was very helpful and engaging. He walked look at the new Jetta TDI as my current TDI lease was expiring. I was approached by Josef Puhringer and he was very helpful and engaging. He walked me through the new 2011 Jetta TDI features and we discussed the current inventory (only 1 in stock) and the next batch arriving the following week. I would have been satisfied to wait but I wanted to take a look at the CC. Josef took me for a test drive in a 2012 R-Line CC and I loved the features and performance. We then started looking at options to buy a CC as VW is running the 0% interest special. We test drove the CC I would eventually buy and worked out the numbers. Once I got to finance, it was about 10 minutes with Patrick and I was the proud owner of a new CC. The whole process took about 5 hours from walking in the door and driving off. I made the process longer because I was not planning to drive off in a new car that day and was unsure if I wanted to buy that day. Josef was very patient with me and clearly discussed my options. I am very satisfied with his service and sales style. It was not pressure based or overbearing as I have experienced in other dealerships in the past. I returned on 5/21 to finish the "delivery" with Josef as I ran out of time on the 19th. He walked me through all the features of the vehicle that were new to me compared to my 2006 Jetta. He also helped me with the parts department to try and located an MDI connector that might work with my iPhone in a bumper case. Overall, this was a very pleasurable buying experience. I did not feel hassled and I would gladly recommend Boardwalk VW Richardson and Josef Puhringer to my friends looking to buy a new car. Thanks Josef and VW Richardson! Justin G. More

I had the best experience buying my new Jetta at Boardwalk Volkswagen. Ty Patterson was my salesman and he was outstanding. Highly recommended. He was very knowledgeable, extremely friendly and prov Boardwalk Volkswagen. Ty Patterson was my salesman and he was outstanding. Highly recommended. He was very knowledgeable, extremely friendly and provided the best customer service.He even brought the Jetta to my house so I could test drive it, since I had just sold my car. Ty went out of his way to make this the best buying experience so far. Thanks Ty! More

The sales and service staffs did an outstanding job to make buying a new or used car as painless as possible. The sales staff new their product and if I had a question they couldn't answer they searched make buying a new or used car as painless as possible. The sales staff new their product and if I had a question they couldn't answer they searched until they did. Service met my requests for giving my VW CC added attention. Also, my thanks to the technicians for finding the problem and the timely repair. More

It was an easy, friendly experience, buying a new car from Gary Blakley and Boardwalk Volkswagen. Hew was helpful, knowledgeable, very professional and he made the entire process from start to finish eas from Gary Blakley and Boardwalk Volkswagen. Hew was helpful, knowledgeable, very professional and he made the entire process from start to finish easy to handle. And he promised me that his follow up care would be just as comprehensive. More

After making an enquiry via the Internet I had to wait a couple of days for a response apart from the automated response. From there on in I had pretty good service, the staff were friendly and courteous an couple of days for a response apart from the automated response. From there on in I had pretty good service, the staff were friendly and courteous and explained the process very well. The only reserve I had was I felt like I was being rushed a little when they got a finance package agreeable to me and I felt a little more time to go over the details would have been nice. On hindsight I guess I could have held back on signing and gone over the paperwork more but the way the package was explained to me was pretty clear and I was happy enough to sign. The car was made available to me with all the items sorted they had mentioned to me and so far am very happy with the car. More

Boardwalk Volkswagen was my second Volkswagen buying experience within the same week. I had assisted a family member in buying a new Volkswagen at a different dealership. The difference between the 2 de experience within the same week. I had assisted a family member in buying a new Volkswagen at a different dealership. The difference between the 2 dealerships was like night and day. Boardwalk Volkswagen was a far superior buying experience than the other dealership. When I arrived at Boardwalk, I was greeted by smiling employees. I asked for Jeremy Heuss whom I had been in contact with via emails prior to my visit. Jeremy Heuss was extremely knowledgeable about the car and was very enthusiastic when discussing the vehicle. As a car enthusiast, it really felt good talking to a salesman who knew the car and wasn't just reading the window sticker to me. The price was also better than the other dealership. The other dealership tried to add a $2500 "market adjustment" on the TDI cars. Everyone that I dealt with at Boardwalk was friendly and knowledgeable of their department. In the weeks after the purchase I have been contacted several times by members of the Boardwalk team to assure that I am happy with the purchase and asking if I have any questions or comments. Their level of customer service goes above and beyond what you would expect from a dealership. The entire buying experience was a pleasure and I will definitely recommend Boardwalk to family and friends. More

I first visited Boardwalk VW in November 2010 because I knew I would be in the market for a new car in the summer of 2011 and I wanted to get a head start on my research. I told my salesman, Mark Sayers, a knew I would be in the market for a new car in the summer of 2011 and I wanted to get a head start on my research. I told my salesman, Mark Sayers, about my intentions, and he still treated me with kindness, humor, and generosity knowing that I wasn't going to be serious about buying until months later. That stuck with me. In fact, even though I did more online and magazine research about different makes and models across the board (not just VW), I still remembered the test drive I took back then and the pleasurable experience I had. When I saw in May 2011 that VW was having a national sales incentive on the same model I test drove earlier, I contacted Mark who remembered me and acted like the past several months hadn't passed. Having a lot of retail sales experience myself, I was very impressed with this because any and all salesmen see hundreds of people every month, and to remember one (especially after only dealing with them a few hours one night months ago) is a skill that few rarely achieve. Even though my credit rating was not perfect, we worked out a deal that was cheaper than what I was paying per month and saved me the hassle of turning in a leased car that I know would have incurred additional fees due to minor cosmetic damage. At that time, I was handed over to Jason Daniel in the Finance department to finalize the deal. Jason was more introverted than Mark but he REALLY knew his stuff. I asked him specific questions and he would either know the answer off the top of his head or looked the answer up right then and there. With the help of some down payment money, he was able to make a deal even better than what Mark offered me earlier! I should also mention that I didn't even see Jason until after the dealership closed at 8pm, but I never got the impression that either he or Mark were irritated or annoyed that we were all there that late. Again, customer service skills like these are rare to find, and I believe, based on my experience, that Boardwalk VW screens their employees to make sure that they are nothing but the best! :) More

I can't say enough good things about Boardwalk VW of Richardson! They have the best Sales and Service staff around. Leasing a VW has always been an easy experience. They continue to make it easy to do b Richardson! They have the best Sales and Service staff around. Leasing a VW has always been an easy experience. They continue to make it easy to do business after the sale. I like that you are able to set up service appointments via their service website...no need to make a call. I also love that the service department has late weekday hours as well as Saturday hours which makes it easy to keep your VW in tip-top mechanical condition. The staff are always friendly and helpful, the service waiting area is very comfortable should you want to wait. I've leased/purchased from at least 4 VW dealerships in the DFW metroplex and I think Boardwalk VW or Richardson has provided the best overall experience! More

I am writing to express my gratitude and satisfaction with your team at VW boardwalk. Mr. Charles Currier was extremely cordial, patient, and professional. I will not forget Charles and I will come back with your team at VW boardwalk. Mr. Charles Currier was extremely cordial, patient, and professional. I will not forget Charles and I will come back and recommend him to my friends. He is a great asset for your company. More