Clay Cooley Volkswagen Of Richardson

I had a great experience at VW Richardson! The staff provided excellent attention, the facilities were modern and clean, and the service was top quality. They made the whole process easy and e The staff provided excellent attention, the facilities were modern and clean, and the service was top quality. They made the whole process easy and enjoyable — truly a dealership that cares about customers and delivers outstanding results every time. More

Alex Treber did an awesome job taking care of my Atlas. Thanks for the great job! Thanks for the great job! More

Great job. Work done quickly and accurately. Vehicle was in excellent condition when returned to us Work done quickly and accurately. Vehicle was in excellent condition when returned to us More

I appreciate KJ scheduling my recall service in a timely manner and keeping me up to date on the status! manner and keeping me up to date on the status! More

Very nice workers helping you. Yue feel listened. Facilities now ñoo great. My agent KJ was very helpful and friendly as usual Yue feel listened. Facilities now ñoo great. My agent KJ was very helpful and friendly as usual More

I recently visited this dealership to purchase a used car that had a few imperfections. The salesman I worked with was very kind, professional, and communicative throughout the process. He told me the ca car that had a few imperfections. The salesman I worked with was very kind, professional, and communicative throughout the process. He told me the car would be sent to their body shop for touch-ups and that I’d be contacted once it was ready to finalize paperwork and pick it up. When I was told the car was ready, I left work and went straight to the dealership. However, upon arrival, I was informed that I couldn’t see the car because someone else was test driving it. I was confused — how could someone be test driving a car that I was already in the process of purchasing? The salesman seemed unsure of what to say, and the general manager told him to tell me that if the other customer bought the car, they would “get me the exact same one.” After asking to speak with someone higher up, I spoke with a man named Steve, who said not to worry and that the other customer was “just a backup” in case I didn’t move forward. The situation was very frustrating and unorganized. When I finally spoke directly with the general manager, he apologized and admitted there was poor communication among their team. However, shortly after, I witnessed him yelling at the salesman for simply doing what I asked — getting the manager to speak with me. Meanwhile, another salesperson continued trying to make a deal with the other customer right in front of me. After two hours, the other person left, and a saleswoman made a sarcastic comment to me, saying, “Aren’t you happy you’re getting the car?” which was completely unprofessional. I did end up purchasing the vehicle because I needed it, but the way the management and team handled this situation was extremely disappointing and unprofessional. The salesman himself was great, but the lack of communication, integrity, and customer respect from the management team was unacceptable. More

I would say the service is good in here. . I suppose to go to another clay cooley.. but still they did it well . I suppose to go to another clay cooley.. but still they did it well More

Very professional. Great experience from beginning to end. The price is Thor the car I purchased was reasonable. Great experience from beginning to end. The price is Thor the car I purchased was reasonable. More

Incident Report – Threat and Intimidation at Volkswagen Dealership On October 17th 2025, I went to the dealership for the second step of an oil consumption test for the fourth time. After driving approx Dealership On October 17th 2025, I went to the dealership for the second step of an oil consumption test for the fourth time. After driving approximately 630 miles, I returned the vehicle as instructed. When I arrived, I began what was supposed to be a normal discussion with the manager, who eventually identified himself as Brandon (after refusing several times to provide his name). I wanted to talk about the ongoing oil consumption issue with my car and about the loaner vehicle policy. The dealership limits loaner cars to 150 miles per day, and I needed to drive several hundred miles for personal reasons. I asked Brandon how long they planned to keep my car so I could plan accordingly and ensure I stayed within the mileage limit. My question was straightforward and directly related to the service process. At first, the conversation was calm, but Brandon quickly became defensive. I remained polite and repeatedly addressed him as “sir.” He insisted that the dealership had provided me with “the best customer service,” and then told me directly that I had submitted a bad review for their dealership, which he claimed was “affecting the dealership” and “affecting his job.” He appeared visibly angry and frustrated about the review — even though the dealership itself had sent me the customer feedback link. I explained clearly that I had nothing personal against him or any of the employees, and that my review only reflected my frustration with the lack of updates and repeated delays. Each time I brought my vehicle in, the dealership kept it for up to 10 days, saying they needed to wait for direction from Volkswagen of America technicians, yet they never provided a clear explanation or results. Despite my calm tone and respectful approach, Brandon continued to take my comments personally and acted irritated and confrontational, telling me that I “don’t understand.” I tried to de-escalate the situation by again saying, “Sir, I see that you’re upset, but I have nothing against you or anyone here — I’m just trying to deal with Volkswagen and get my car issue resolved.” At that point, Brandon’s behavior escalated sharply. He verbally threatened me, saying he was “willing to get up out of his chair and drag [me] outside.” He also said he would “take off his VW shirt and do something,” which I interpreted as a direct threat of physical harm. I have this entire exchange recorded on video. As I attempted to leave, Brandon, Kriss Massin, and Kari Hill surrounded me near the exit. Kari Hill grabbed my arm without any reason; I immediately told her not to touch me. She then threatened to call the police, implying I was acting like a criminal, even though I remained calm and cooperative. Once I exited the building, Brandon continued his hostile behavior, declaring that he was denying me service and acting aggressively in front of others. His actions, combined with those of the other employees, amounted to verbal intimidation, physical interference, and unprofessional conduct. Under Texas Penal Code §22.01(a)(2), Brandon’s statements qualify as “assault by threat,” defined as intentionally or knowingly threatening another person with imminent bodily injury. The conduct of the dealership staff clearly demonstrated verbal and physical intimidation. I am submitting this report to formally document the incident and request investigation and appropriate action against the individuals involved for their threatening, retaliatory, and unprofessional behavior. More

Alex Treber was extremely helpful. I was able to get a loaner while waiting for my vehicle to be fixed and he made sure to keep me updated with everything. I was able to get a loaner while waiting for my vehicle to be fixed and he made sure to keep me updated with everything. More