Clay Cooley Volkswagen Of Richardson

The Best Used Car Buying Experience I’ve Ever Had I went in on a Saturday to purchase a car for my son, and from the moment I walked in, the experience was top-notch. I was fortunate to be helped by Haley, in on a Saturday to purchase a car for my son, and from the moment I walked in, the experience was top-notch. I was fortunate to be helped by Haley, and I truly cannot say enough good things about her. She provided the best customer service I’ve ever received at a car lot—professional, knowledgeable, and genuinely caring. She is a true asset to the company and honestly deserves to be paid well. She's the reason I stopped shopping around and knew this was the right dealership for us. Although I came in during the afternoon and ended up staying late, not once did I feel rushed. Every staff member I interacted with—Haley, Steve, and the team in the business office—was kind, patient, and thorough. They followed through on everything they promised, which gave me full confidence in the purchase. I’m super happy with the entire experience and would highly recommend this dealership to anyone looking for a quality used car and outstanding customer service More

Robert was EXCELLENT! !! I was able to get into something (only 70 something thousand miles, 2021, NO MONEY DOWN, and with 3rd row seats)! It was just the hold up from the !! I was able to get into something (only 70 something thousand miles, 2021, NO MONEY DOWN, and with 3rd row seats)! It was just the hold up from the bank that it was a day wait, but it was pushed for me to be able to drive off In My New BABY!!! Thank you all so very much and I will DEFINITELY BE BACK FOR THE TRADE INS!!! More

The problem is not resolved. The carplay still disconnects and coming twice for repairs didnot solve the issue The carplay still disconnects and coming twice for repairs didnot solve the issue More

I received exemplary service during my recent visit. A significant part of this positive experience was due to my service advisor, Daniel K. He demonstrated remarkable patience and kindness while meticu A significant part of this positive experience was due to my service advisor, Daniel K. He demonstrated remarkable patience and kindness while meticulously walking me through each service request. His recommendations were insightful and clearly communicated, which I found incredibly helpful. Daniel's dedication to customer care is commendable. Thank you for the outstanding support! More

Great buying experience at Clay Cooley Volkswagen in Richardson. Our sales person Hailey W did a fantastic job and was extremely helpful in our car purchase Richardson. Our sales person Hailey W did a fantastic job and was extremely helpful in our car purchase More

These folks have do their homework. They KNOW how to provide excellent customer service. It's been a pleasure doing business with you. They KNOW how to provide excellent customer service. It's been a pleasure doing business with you. More

Great customer service. They took care of all my needs. They provided timely updates on my services. They even made sure I made it to work with a shuttle ride. They took care of all my needs. They provided timely updates on my services. They even made sure I made it to work with a shuttle ride. More

Customer service was great, from the start till the end had good communication, Kari Hill was very professional and upfront and kept us informed had good communication, Kari Hill was very professional and upfront and kept us informed More

Very good salesperson — explained the car features and offers clearly and confidently, making the experience smooth and informative. offers clearly and confidently, making the experience smooth and informative. More

Fast and efficient service even with no appointment. Informed at all times of repairs needed. Informed at all times of repairs needed. More