Clay Cooley Volkswagen Of Richardson

Extremely poor service after the sale! Beware!! I bought a car for my son in September. It is now December and I still don't have the 2nd key I was promised by Clay Cooley. The technic Beware!! I bought a car for my son in September. It is now December and I still don't have the 2nd key I was promised by Clay Cooley. The technician that was suppose to have made the key has not been able to do so and there has been no word from Clay Cooley. I continue to leave text messages and still no response. Buyers beware of poor service after the sale. More

I bought a car for my son in September. I was promised a 2nd key. I called multiple times. My son and I have been at the dealership multiple times and we still do not have the key as prom I was promised a 2nd key. I called multiple times. My son and I have been at the dealership multiple times and we still do not have the key as promised. I'm very disappointed by the service after the sale. More

Everyone is friendly and informative. One person even drove to my location to trade out my loaner vehicle while my special order was being shipped in. One person even drove to my location to trade out my loaner vehicle while my special order was being shipped in. More

I’ve been sitting and waiting for an oil change and a recall for the drivers door electrical issue. I was told it would take about 2 hours. Now it’s 4 hours since I’ve dropped of the vehicle and still wa recall for the drivers door electrical issue. I was told it would take about 2 hours. Now it’s 4 hours since I’ve dropped of the vehicle and still waiting. I will not return here for service. More

Zirena was amazing! ! No games, great business!! I am overly pleased with my experience. I would def recommend. ! No games, great business!! I am overly pleased with my experience. I would def recommend. More

I worked with Reid Ryan on purchasing my new car. He was fantastic and was very knowledgeable about the car. I appreciated that he respected my time and we were able to quickly make a deal. Thank yo He was fantastic and was very knowledgeable about the car. I appreciated that he respected my time and we were able to quickly make a deal. Thank you! More

We should have read the reviews. Shane the AGM is a joke. He sold my family the car and said I will order what you guys want and once it gets in, he will swap us evenly. It's been ov Shane the AGM is a joke. He sold my family the car and said I will order what you guys want and once it gets in, he will swap us evenly. It's been over 4 months nothing. I believe this is a sales strategy that he uses to make a sale and then just wash his hands off you. Go elsewhere where your business is appreciated. He has no intentions of actually getting you what you wanted. Don't believe a word that comes out of his mouth They all are lies sadly... More

Great experience! Zarina was the best...Not only was she knowledgeable, she was extremely helpful to us by weaning out the needs and wants to get us in the best vehi Zarina was the best...Not only was she knowledgeable, she was extremely helpful to us by weaning out the needs and wants to get us in the best vehicle suited for our budget..Would highly recommend working with Zarina on your next car purchase. 🚗 More

I visited the dealership and met with Reed Ryan. He did a great job explaining the car I was looking at to me. I appreciate the time that he spent and made a point to not Waste my time. Thank you He did a great job explaining the car I was looking at to me. I appreciate the time that he spent and made a point to not Waste my time. Thank you More

Do not finance through this dealer. If you add any additional services such as gap, service contracts, or extended warranties, they will not help you get these back if you trade the vehicle. Overall w additional services such as gap, service contracts, or extended warranties, they will not help you get these back if you trade the vehicle. Overall worse dealership I have ever dealt with. More