Clay Cooley Volkswagen Of Richardson

I really like the dealer's website. It is very user friendly so that you can schedule the service for your car & also schedule a shuttle. I was able to schedule my car's first service on a work day wh friendly so that you can schedule the service for your car & also schedule a shuttle. I was able to schedule my car's first service on a work day which is very convinent for me. I was greeted as soon as I arrived @ 7:00 A.M. by a very chiper person who took my information within about 5 minutes, & then she helped me with getting a shuttle to work. I was at my place of business by 7:15 A.M. which gave me plenty of time to get my breakfast. :):):) My service advisor, Pete Nicholson, kept me updated on the service of my car & answered all of my various questions & made sure that I had a shuttle to pick me up at the end of my workday. :):):) More

Steve Lin is very good man and comfortable to talk with. He is perfect sale man and understand the ideas of costumer withe his good experiences . He explained layout more details of dealership and vehicle t He is perfect sale man and understand the ideas of costumer withe his good experiences . He explained layout more details of dealership and vehicle that costumer wishes to purchase. AutoNation Volkswagen Richardson is very good place to shop and trust to work with. More

I wasn't expecting a new car until Gary mentioned it, but he went ABOVE AND BEYOND to make sure I received a new car in a timely manner and it was everything I said I wanted. The process was trouble-fre but he went ABOVE AND BEYOND to make sure I received a new car in a timely manner and it was everything I said I wanted. The process was trouble-free and flawless, and all experts were on-hand to work with me as needed. More

Terry Granger did an excellent job in taking care of my service needs. He kept me informed of the service progress, and met our delivery date as promised. He made me aware of all charges for the repairs an service needs. He kept me informed of the service progress, and met our delivery date as promised. He made me aware of all charges for the repairs and followed up on our extended maintenance policy. I highly recommend this dealership for all of your service needs. More

Donnie was a pleasure to work with and found the exact model of car with the options I was looking for. The transaction was smooth and quick and I would Highly recommend Volkswagen Richardson and Donnie. model of car with the options I was looking for. The transaction was smooth and quick and I would Highly recommend Volkswagen Richardson and Donnie. I had purchased my previous GTI through this same dealership and the Service Dept is second to none. Terry Granger has taken care of me and made me feel important. More

It was by far my best car buying experience to date. I found the car I liked we test drove it and in a couple of hours I was on my way. Will definitely be back for my next car. found the car I liked we test drove it and in a couple of hours I was on my way. Will definitely be back for my next car. More

Gary found the perfect car for me and had me in it and on my way within just a couple of hours! Could not imagine faster and better service Anywhere else! my way within just a couple of hours! Could not imagine faster and better service Anywhere else! More

Everyone with car trouble hopes to find a car shop they trust. I’m 52 years (young) and since my early twenties, I’d always been told “the LAST place to take your car for service is the ‘Dealer.’” I’ve a trust. I’m 52 years (young) and since my early twenties, I’d always been told “the LAST place to take your car for service is the ‘Dealer.’” I’ve always relied friends and relatives for references for the best ‘neighborhood’ mechanic, because their labor is typically HALF of what a dealer will charge and they NEVER treat you like you’re ‘just another number’ in the assembly line. But my confidence in Dealership Service Centers was COMPLETELY restored when I stumbled into AutoNation Volkswagen in Richardson and met Pete Nicholson and his service manager – Steve Mulholland. I have since been back three times over the years to service my 2006 Jetta, and time and time again these guys continue to blow me away. Not only is their customer service ‘over-the-top’, our family mechanic of 10 years couldn’t even match their prices… ok, ONCE when I needed repairs they were $45 dollars higher than our family mechanic, but in fairness, our mechanic said in order to beat AutoNation’s bid, he would have to use “aftermarket parts.” I love Eddie, and my family still uses him for their Hondas & Toyota, but I figured if the DEALER is only $45-$50 more and I’m getting ‘Volkswagen’ parts installed by ‘Volkswagen’ certified mechanics – it was worth the difference! It’s important to remember you're not just paying for the cost of the parts and the time it takes to install them, you're also paying for the technical expertise of the technician. The last time I went to AutoNation was 3 weeks ago, because my air-conditioner quit working. I thought it was the compressor or blower fan, but it was far worse. I needed new belts; new hoses, a new Air-conditioning control switch and the mount that held the radiator had broken lose. I checked around, and the best price I could find was nearly $1,600 – my family just didn’t have it. Pete and Steve knew my family and I were financially challenged that particular month, but refused to let me drive around in the Texas Heat without air-conditioning. The shop was slammed at the time and they needed to run a full diagnostic on my vehicle. They told me they would need me to leave the car for a few days. Even though they had an Enterprise Rent-a-Car next door, they gave me a Demo to drive for the 10 plus days they had it in the shop, which save my family hundreds of dollars in rent-a-car charges. But the icing on the cake, was they were able to do the repairs for just under $1,100!! If you have a Volkswagen, take it to AutoNation and ask for Pete Nicholson, then go inside the Service Center lobby and shake hands with the Service Manager, Steve Mulholland. His door is ALWAYS open and they are the nicest and most professional ‘neighborhood’ mechanics you’ll ever meet – it just so happens they work in a ‘Dealership.’ My name is Bart Hermer and I am an AutoNation Customer for life. More

Not five minutes after I send in an email asking about pricing on a lease, Steve Lin called and appointment was set up for the following morning. He has a great sense of humor and went out of his way to a pricing on a lease, Steve Lin called and appointment was set up for the following morning. He has a great sense of humor and went out of his way to accommodate my schedule, my questions and any test drives I wanted to make. Steve also made the process hassle-free and explained everything clearly. I am thrilled with my new Jetta SE and would recommend Steve to anyone looking to purchase a vehicle from AutoNation Richardson. More

Steve is very great! He is so patient and kind that he is always ready to answer me all the questions about the car. Also, he got everything well prepared before I went to your company as I required so that always ready to answer me all the questions about the car. Also, he got everything well prepared before I went to your company as I required so that I could save a lot of time. He is definitely a good salesman and you should be proud of him! More