Clay Cooley Volkswagen Of Richardson

Bob met me within 1 minute of driving into the service bay. He took my information quickly and professionally. I needed four new tires (I knew exactly the brand and model) and I wanted my alignment chec bay. He took my information quickly and professionally. I needed four new tires (I knew exactly the brand and model) and I wanted my alignment checked. I grabbed a complimentary cup of coffee and then settled into one of their comfortable sofas in the customer waiting room. Bob came out about two hours later and reviewed my alignment check. It needed an alignment and Bob said he could give me a $20 discount, which made it reasonable. After discounts, the price of the tires and alignment were competitive with Discount Tire. The tires also came with free rotations and balance for the life of the tires, and free tire replacement for any damage the first year. Very pleased! More

Connie Flores was extremely responsive to my needs and desires regarding my certified pre-owned purchase. She listened to what I wanted and found the perfect Volkswagen for me, which had special features desires regarding my certified pre-owned purchase. She listened to what I wanted and found the perfect Volkswagen for me, which had special features that most did not. They even threw in several features that the vehicle did not have in order to make sure I had every amenity I would want in my new car. I feel like I got a vehicle I will be proud of 5 years down the road and for a price I can be proud to admit to friends as well. More

I was in a head in collision 2 days before entering AutoNation. William was above and beyond kind, patient and sensitive to my needs. This was the absolute best car buying experience in my life. AutoNation. William was above and beyond kind, patient and sensitive to my needs. This was the absolute best car buying experience in my life. More

I came to AutoNation Volkswagen in response to an ad listed in Autotrader for a 2010 Ford F 250. As I walked into the dealership, I was immediately greeted by Mr. Donnie Baldwin. He was friendly and s listed in Autotrader for a 2010 Ford F 250. As I walked into the dealership, I was immediately greeted by Mr. Donnie Baldwin. He was friendly and solicitous of my wants. He gave me a very thorough review of the vehicle in which I was interested. He was very knowledgeable, and even shared the history he knew of the vehicle. He was not pushy or aggressive in any way, which I appreciate very much. We took a test drive, and he continued to point out various features of the vehicle. When we returned, he asked if I might like to get my trade in vehicle appraised. Donnie made me comfortable in the building as I waited and soon returned with a number I found to be fair. In our dealings on cost, he was very straight forward with me, and did not subject me to numerous trips back and forth to the sales manager. He simply asked me where I needed to be and worked with me to help me get there. Donnie also made a committment to repair a small scratch on the hood of the vehicle, which I appreciated very much. My finance session with Michael Weimer was likewise very pleasant. This usually lengthy process was done as quickly as possible, and explained very clearly and professionally by Mr. Weimer. I would and will recommend this dealership to any of my acquaintances in the market for a car. More

Purchased a volkswagen beetle a few months ago. The buying experience was very easy, Donald Baldwin was great to work with. The VW has been into the service department twice, once for the 6 week check buying experience was very easy, Donald Baldwin was great to work with. The VW has been into the service department twice, once for the 6 week check up and once for a nail in the tire. The staff in the service department was excellent. I'm incredibly happy with AutoNation Volkswagen Richardson. More

The quality of attention was especially impressive. Josef listened and understood very clearly my own driving habits, history, and preferences, and then helped find me the car that met those needs. His court listened and understood very clearly my own driving habits, history, and preferences, and then helped find me the car that met those needs. His courtesy and insight throughout enriched the whole experience. More

Excellent all around dealings. Thank you so very much. Our only negative is we get too many post-purchase surveys but guess that's a function of being satisfied vs someone who needs to express not being s Our only negative is we get too many post-purchase surveys but guess that's a function of being satisfied vs someone who needs to express not being satisfied. Keep up the good work. Our Tourage is fabulous. Dara LaForce-Skelton and Douglas Skelton. More

My entire experience was excellent. Working with Josef My entire experience was excellent. Working with Josef could not have been a better experience. I would certainly recommend Josef and the dealersh My entire experience was excellent. Working with Josef could not have been a better experience. I would certainly recommend Josef and the dealership to others. More

Great service by my Sales Representative-Gary Blakeley. My family has worked with him in the past for 3 different cars before this one. He is one of the reasons that I came to this dealership and wanted to My family has worked with him in the past for 3 different cars before this one. He is one of the reasons that I came to this dealership and wanted to work with him. He worked with me through a few issues that came up with the original car that I signed me lease for and in the end still got me a great car that I enjoy. The leasing/finance representative I worked with( I do not remember his name) I found to be somewhat rude during both of my visits to pick up my car and finalize the paperwork. He seemed annoyed that I asked questions and just wanted me to sign and get out of the dealership. For someone like myself who was making their first lease/purchase on their own I was obviously a little nervous and wanted to make sure I got all the information that I needed and I felt rushed. More

Robert was professional in making the appointment for my oil change and greeted me personally upon my arrival. He kept his eye on the process and assisted in the check out process. He verified that my car oil change and greeted me personally upon my arrival. He kept his eye on the process and assisted in the check out process. He verified that my car was clean as a whistle although it was very dirty when I brought it in. He is a professional in every sense of the work. More