Clay Cooley Volkswagen Of Richardson

This was simply the best vehicle purchase experience that I have encountered in all my years, and that great experience was provided by Gary Blakley. He is a true gentleman and arguably one of the best sales I have encountered in all my years, and that great experience was provided by Gary Blakley. He is a true gentleman and arguably one of the best sales consultants you would ever encounter. Simply by the way he listens to your needs and shares his experiences and knowledge as if you were part of his family. The Volkswagen dealership at Richardson by far was clean and organized. The employees are really friendly. The vehicle I test drove was super clean in and out. I really thought I was driving a brand new vehicle. The vehicle was a certified Volkswagen Jetta and after consulting with Gary, it made total sense to buy a certified vehicle that had a warranty and was inspected by certified Volkswagen mechanics. I found the same vehicle cheaper at an independent dealership but with higher mileage, no warranty and not in pristine condition as the one I test drove at the Richardson dealership. As my grandfather would say, “A penny wise, a dollar foolish”. The sales experience does not end with the signing of the financial paper work in which the financial person named Mustafa was kind and knowledgeable, but after the financial paper work was completed, there was a young gentleman who showed us to our car and answered any questions we had with the vehicle options and setup my mobile phone to the vehicle’s Bluetooth phone system. To top it off, I get a call from Gary on the weekend just to check to see how the vehicle and I were doing. I totally recommend this dealership and Gary Blakley! More

Frank Brown was great when I brought in my VW CC for service. He went over and beyond to make me feel at home and well served. Excellent job keep it up. service. He went over and beyond to make me feel at home and well served. Excellent job keep it up. More

From first contact via the internet, to driving away, Steve was a delight. Even more so when I met him in person. The whole experience with this location was warm and friendly. Very inviting staff and pl Steve was a delight. Even more so when I met him in person. The whole experience with this location was warm and friendly. Very inviting staff and plenty of smiles to go around. I look forward to returning to the dealership for my free car washes and for any needs, should they arise. Totally pleased. More

Gary Blakey WOW what a GREAT person. Gary takes care Gary Blakey WOW what a GREAT person. Gary takes care of me. I will not go to anyone else. He is outgoing and reliable Gary will go the extra mi Gary Blakey WOW what a GREAT person. Gary takes care of me. I will not go to anyone else. He is outgoing and reliable Gary will go the extra mile and more. He should be a trainer for all your salespeople. He should be paid more than any of your other salespeople Gary Blakley is the very BEST….. Thanks you Mevelyn Mendoza More

Bought Porsche Cayenne from AutoNation through Steve Lin and Donnie Baldwin. Great car buying experience; both are very friendly and accommodating and will recommend to friend and family. and Donnie Baldwin. Great car buying experience; both are very friendly and accommodating and will recommend to friend and family. More

I came to the dealership with the intent of driving a Passat TDI and at least one other car. Steve Lin was so thorough in covering the features of the car and the benefits of the dealership, he gave me Passat TDI and at least one other car. Steve Lin was so thorough in covering the features of the car and the benefits of the dealership, he gave me so many reasons to buy this car from this dealer that I didn't leave until making a deal. As an owner of an '06 Jetta TDI, I was already a fan, but Steve and his team really made it easy to say yes. More

Simply EXCELLENT! You will never find a better experience! Ask for Gary Blakley and he will give many years of knowledge and expertise. This is my first VW and I'm hooked! Thank you!!!!! experience! Ask for Gary Blakley and he will give many years of knowledge and expertise. This is my first VW and I'm hooked! Thank you!!!!! More

On July 29, 2013 I took my 06 Jetta in because it had a hesitation in it. The service was performed great to my satisfaction and I was told that I had an exhaust system leak in the EGR Cooler also told it hesitation in it. The service was performed great to my satisfaction and I was told that I had an exhaust system leak in the EGR Cooler also told it was not an emergency and when the hole got big enough a light would come on in the dash panel and it would be time to get it fixed.. the price would be approx. $1150.00. On about Aug 13 I received a call from Jim Wilson who said he was with AutoNation and he had worked a special for me to get my car fixed for $658.00 plus tax and that it would take approx. 2 hours. I took the vehicle into the dealer on Aug 20th. at 10:30am at 1:30pm I ask if my car was about fixed and was told by Mr. King that it would be about 2 more hours. Mr. King also said Mr. Wilson did not know how many hours this would take. I received my carat 4pm and the work order said: "Removed and replaced EGR Cooler test drove vehicle after repairs. MIL was caused by intake flap motor Tech set basic settings on it. it may need intake flap motor. I left the dealership and on the way home the light came on again on the dash. I returned to the dealer at 4:30 and was then told the intake flap motor needed to be replaced which was done at a reduced cost of $264.47 by Mr. King. I left the car and was given a car to drive home. when I picked my car up the next morning at 11am it was so hot that I could not touch anything inside. I thought the heated seats had been left on. I have never been in a vehicle so hot. I find it very strange that I was told when the light comes on in the dash it will be necessary to get it fixed and the intake flap motor not fixed at that time. I do not fill I can completely trust what your mechanics tell me. Curtis B Clements More

While this visit was just "routine service", the service department in general, and Pete in particular, were very considerate of my time. They gave me a detailed explanation of what they would the service department in general, and Pete in particular, were very considerate of my time. They gave me a detailed explanation of what they would do but, most importantly to me, gave me a good time estimate of "how long it would take" giving me the information to make decisions about when to do the work and whether or not to wait onsite. The work was completed on time with particular attention to several issues I raised before the service. The car was clean when presented to me and the "next service" steps were also explained. More

Jessica Raimo was my service advisor at the time of my visit, she was wonderful! Very upfront and professional, communicated all the time what was happening with my car but more importantly got my car bac visit, she was wonderful! Very upfront and professional, communicated all the time what was happening with my car but more importantly got my car back to me in record time, very fast, efficient and back on the road! Thank you Jessica for taking care of me (and my bug) we love you! Take care! More