Clay Cooley Volkswagen Of Richardson

I worked with Jeremy online to select a Jetta and schedule a test drive. He had the car ready and waiting upon my arrival. After a short drive, we talked over the details of my offer and I left a hap schedule a test drive. He had the car ready and waiting upon my arrival. After a short drive, we talked over the details of my offer and I left a happy customer an hour later. Since this was a 2nd car without a trade, I came back later that night to pick the car up. Jeremy made things quick and simple. A great car buying experience! More

I bought my car her in 2002 and they have always been great when I have returned my car for service. I've never had a bad customer service experience and this time was the same. Tie was very friendly great when I have returned my car for service. I've never had a bad customer service experience and this time was the same. Tie was very friendly and explained everything that was going on. It took a while to get the car back, but we received a lender car, so that was perfectly fine. I know she was making sure the car was in tip top shape and safe to drive. I would highly recommend this dealership for Sales and Service! More

Great dealership, fair pricing, great service and good follow-up. What else can you ask for. Service department is very timely, informative and attentive to the customer need to get in and get out. follow-up. What else can you ask for. Service department is very timely, informative and attentive to the customer need to get in and get out. More

Josef was very helpful in finding the right Tiguan for us. He was extremely knowledgable and his attention to detail was superb. The car was for my wife and I was very impressed that he talked mostly to us. He was extremely knowledgable and his attention to detail was superb. The car was for my wife and I was very impressed that he talked mostly to her in determining what we wanted. Josef connected with us very quickly and very well. He worked hard to understand what we were looking for before he tried to show us different car options. He was terrific in allowing us to test drive the car - and was exceptional in pointing out important details about the car. When it came time to discuss the total transaction price (new car value and trade in), he did a great job of discussing what the dealership could do and also in understanding our point of view. All in all, it was a tremendously satisfactory transaction. More

Bob met me within 1 minute of driving into the service bay. He took my information quickly and professionally. I needed four new tires (I knew exactly the brand and model) and I wanted my alignment chec bay. He took my information quickly and professionally. I needed four new tires (I knew exactly the brand and model) and I wanted my alignment checked. I grabbed a complimentary cup of coffee and then settled into one of their comfortable sofas in the customer waiting room. Bob came out about two hours later and reviewed my alignment check. It needed an alignment and Bob said he could give me a $20 discount, which made it reasonable. After discounts, the price of the tires and alignment were competitive with Discount Tire. The tires also came with free rotations and balance for the life of the tires, and free tire replacement for any damage the first year. Very pleased! More

Connie Flores was extremely responsive to my needs and desires regarding my certified pre-owned purchase. She listened to what I wanted and found the perfect Volkswagen for me, which had special features desires regarding my certified pre-owned purchase. She listened to what I wanted and found the perfect Volkswagen for me, which had special features that most did not. They even threw in several features that the vehicle did not have in order to make sure I had every amenity I would want in my new car. I feel like I got a vehicle I will be proud of 5 years down the road and for a price I can be proud to admit to friends as well. More

I was in a head in collision 2 days before entering AutoNation. William was above and beyond kind, patient and sensitive to my needs. This was the absolute best car buying experience in my life. AutoNation. William was above and beyond kind, patient and sensitive to my needs. This was the absolute best car buying experience in my life. More

I came to AutoNation Volkswagen in response to an ad listed in Autotrader for a 2010 Ford F 250. As I walked into the dealership, I was immediately greeted by Mr. Donnie Baldwin. He was friendly and s listed in Autotrader for a 2010 Ford F 250. As I walked into the dealership, I was immediately greeted by Mr. Donnie Baldwin. He was friendly and solicitous of my wants. He gave me a very thorough review of the vehicle in which I was interested. He was very knowledgeable, and even shared the history he knew of the vehicle. He was not pushy or aggressive in any way, which I appreciate very much. We took a test drive, and he continued to point out various features of the vehicle. When we returned, he asked if I might like to get my trade in vehicle appraised. Donnie made me comfortable in the building as I waited and soon returned with a number I found to be fair. In our dealings on cost, he was very straight forward with me, and did not subject me to numerous trips back and forth to the sales manager. He simply asked me where I needed to be and worked with me to help me get there. Donnie also made a committment to repair a small scratch on the hood of the vehicle, which I appreciated very much. My finance session with Michael Weimer was likewise very pleasant. This usually lengthy process was done as quickly as possible, and explained very clearly and professionally by Mr. Weimer. I would and will recommend this dealership to any of my acquaintances in the market for a car. More

Purchased a volkswagen beetle a few months ago. The buying experience was very easy, Donald Baldwin was great to work with. The VW has been into the service department twice, once for the 6 week check buying experience was very easy, Donald Baldwin was great to work with. The VW has been into the service department twice, once for the 6 week check up and once for a nail in the tire. The staff in the service department was excellent. I'm incredibly happy with AutoNation Volkswagen Richardson. More

The quality of attention was especially impressive. Josef listened and understood very clearly my own driving habits, history, and preferences, and then helped find me the car that met those needs. His court listened and understood very clearly my own driving habits, history, and preferences, and then helped find me the car that met those needs. His courtesy and insight throughout enriched the whole experience. More