Clay Cooley Volkswagen Of Richardson

We have purchased many cars over the years and this was our best experience to date. Rick and Steve were very efficient and had fast follow-up. They made the buying experience quick and pleasant. They s our best experience to date. Rick and Steve were very efficient and had fast follow-up. They made the buying experience quick and pleasant. They should be a service model for other dealers. Thank you guys! More

Josef was very helpful. This was my first car purchase of any kind, ever. He was very helpful and very nice. Overall a good experience. any kind, ever. He was very helpful and very nice. Overall a good experience. More

Great job. Very responsive and professional. I would recommend Bob and the dealership overall to anyone. They proactively addressed an upcoming service that would have otherwise expired which I appreci recommend Bob and the dealership overall to anyone. They proactively addressed an upcoming service that would have otherwise expired which I appreciated very much. More

Tie is awesome - she always gives her best and makes me feel as if I am the only customer there!! Her attitude is always pleasant and she will go out of her way to make sure the customer is completely sati feel as if I am the only customer there!! Her attitude is always pleasant and she will go out of her way to make sure the customer is completely satisfied! More

I took my Jetta in for service and met with Tie Johnson. She was friendly, courteous and professional and she even picked me up from the DART station when the shuttle service signals got crossed. She was a She was friendly, courteous and professional and she even picked me up from the DART station when the shuttle service signals got crossed. She was a breath of fresh air. More

Had a great experience working with Tie. She is very friendly and went above and beyond to make sure I had a great service visit. I have worked with several service coordinators in the past but once I f friendly and went above and beyond to make sure I had a great service visit. I have worked with several service coordinators in the past but once I found Tie there was no other option! More

I'm satisfied with my car.The price the dealer give me is appropriate,and the service is very good.Though the window of the car dosen't meet my demand, it will change in the future i believe. appropriate,and the service is very good.Though the window of the car dosen't meet my demand, it will change in the future i believe. More

I live 20 miles from this dealership and work about 50 miles away - but I still always come back because of the customer service. The people who work in the service department are always helpful, and expl miles away - but I still always come back because of the customer service. The people who work in the service department are always helpful, and explain things carefully. I never feel like they are trying to sell me extra services I don't need. More

It is always a pleasure working with when I visit Boardwalk for car servicing. She always greet me with a smile and her communication about any questions about the services needed on my car is detai Boardwalk for car servicing. She always greet me with a smile and her communication about any questions about the services needed on my car is detailed and informative. More

It is well-known that it is difficult for auto business to earn trust and recommendations from customers. However, Bob King and Jason Lederer at Boardwalk at Richardson impressed me by their professionalis to earn trust and recommendations from customers. However, Bob King and Jason Lederer at Boardwalk at Richardson impressed me by their professionalism and ability to get to the bottom of the situation which every customer could experience at a dealership. I sent my Jetta TDI to their dealership for regular maintenance and found the windshield was broken after I had taken my car home. This situation is of course frustrating in any way. But when I went back to the dealership for an investigation, Bob King, Jason Lederer and certainly myself followed a standard and professional procedure to deal with this situation without any unpleasant argument. During the whole process, Bob King, Jason Lederer demonstrated a strong commitment to great customer service which should be highly commended. This incident has convinced me to do business with Boardwalk for years to come. More