Clay Cooley Volkswagen Of Richardson

I had an great experience at Boardwalk Volkswagen because I went in for a problem with my tail lights and left with my inspection done. It was a big relief to get everything done in one stop. In addition, Ki I went in for a problem with my tail lights and left with my inspection done. It was a big relief to get everything done in one stop. In addition, Kirk McCoy was very diligent and did an amazing job by helping me with every inquiry I had. More

We contacted VW Boardwalk on Friday and purchased our car the next day. They were very professional and got us all the information we wanted before heading out to the dealership, which is a great help when y the next day. They were very professional and got us all the information we wanted before heading out to the dealership, which is a great help when you are looking at multiple vehicles. We were more than pleased with the customer service and salesmanship that we received while at Boardwalk. Kenneth was easiest the best cars salesman we have dealt with. We never felt like we were getting the runaround and we felt like he was on our side. I would do business here again for sure and I will recommend it to my family and friends. More

Tie ROCKS!! Personal service friendly, good memory, Tie ROCKS!! Personal service friendly, good memory, exceptional!!!! I compared quotes with three other dealerships and Tie provided value for the mon Tie ROCKS!! Personal service friendly, good memory, exceptional!!!! I compared quotes with three other dealerships and Tie provided value for the money. I live 5 miles away fron Volkswagen dealership in McKinney, but I prefer to drive to this Richardson dealership 20 miles away. Who says customer centricity doesn't matter? More

This dealership was awesome!!! Todd was an outstanding Salesman. He covered every part of this deal with me. The service advisor Tie Johnson was nice and took time out of her busy day to meet me and say c Salesman. He covered every part of this deal with me. The service advisor Tie Johnson was nice and took time out of her busy day to meet me and say congradulations. The finance Manager Michael Weimer was great, very nice and gave me a great deal on my 6 year extended warranty!! I would and will be recommending them to anyone I know needing or looking for a new car! More

I took my daughter's car for an extended warranty repair. It had already been to one dealership, who charged me for the deductible, and non-warranty repairs. They did not fix the original problem, and said It had already been to one dealership, who charged me for the deductible, and non-warranty repairs. They did not fix the original problem, and said that they could not reproduce the problem, while they had the car. I had advised them that they had to drive the car, for a while, in order to see the issue. Kirks truly listened to my explanation of the problem, and made sure that they thoroughly checked into the problem. They found the exact problem we were having, repaired that and a couple of other minor problems, as well. They did not charge me beyond the deductible. There was a mix-up on the date the car would be ready for pick-up. Although this was not a big inconvenience, Kirks went above and beyond to make up for that small error. My daughter's New Beetle runs better than the day we purchased it (used, from another dealer). Boardwalk detailed it, so now it looks better, than when we purchased it. Kirks, and all the staff were friendly and showed great customer service. I would not hesitate to return or send friends to Boardwalk VW of Richardson. In fact, a couple of the other Boardwalk dealerships would do well to model their customer relations skills after the folks in Richardson. More

I've been going to Boardwalk for quite a few years and have always been satisfied. I took my car in for service at a competing dealership awhile back since it was more convenient but just ended up frustr have always been satisfied. I took my car in for service at a competing dealership awhile back since it was more convenient but just ended up frustrated. I can't recommend Boardwalk, and specifically Tie Johnson, enough. More

You always lose in the battle of purchasing a Vehicle since you are negotiating on the price. But in some places the processes is not as bad and as stressfull as othr places. Boardwalk Richardson is one since you are negotiating on the price. But in some places the processes is not as bad and as stressfull as othr places. Boardwalk Richardson is one of those dealerships. I suggest this dealership and Mr. Gary Blakley for buying a Vehicle. More

Tie is extremely professional, friendly, and thorough. I truly enjoy her exuberance for my VW and her pride in the work she does. It's a joy to see quality and honest customer service in a day where it is s truly enjoy her exuberance for my VW and her pride in the work she does. It's a joy to see quality and honest customer service in a day where it is so often cast aside as too time intensive, expensive, or pointless. More

Kirks gave great service. He took the time to really explain what was going on with my car. The only reason I gave "good" on overall experience, because other workers miscommunicated with me. They didn' explain what was going on with my car. The only reason I gave "good" on overall experience, because other workers miscommunicated with me. They didn't take the time to realize what was going on and confirm my key issue. More