Clay Subaru

A stubborn problem w my ignition key sticking solved Edwin Hernandez, Service Manager, fixed an issue with a sticky ignition key that had been plaguing me for a long time. I had brought it in before, ha Edwin Hernandez, Service Manager, fixed an issue with a sticky ignition key that had been plaguing me for a long time. I had brought it in before, had the remote starter folks adjust it twice & no one could solve.it. Edwin took the car, worked on it until he resolved the problem and he was the only person who stuck with me, understood the problem and knew what to do. I am so grateful- love the car but was about to sell it. Edwin is truly dedicated to customer service & I've rarely met someone so committed to follow through until a complex on and off problem is solved. I highly recommend him. More

I was pleased with the purchase of my car. My salesman Wens When I arrived at Clay Subaru wasn't sure what to expect. My salesman was very knowledgeable an definitely not pushy. I really wasn't sure if a Subar When I arrived at Clay Subaru wasn't sure what to expect. My salesman was very knowledgeable an definitely not pushy. I really wasn't sure if a Subaru was what I wanted since I was looking at Toyota .After driving a few vehicles I decided to buy. Glad I did. I am very happy with my vehicle. Wish I could of bought new but maybe next time. Great place to do business, More

The people who take my care for service are the nicest. But no body should ever go anywhere else if they drive a subaru in the Norwood area. I go to this dealership from Groton. that's pretty far away. i But no body should ever go anywhere else if they drive a subaru in the Norwood area. I go to this dealership from Groton. that's pretty far away. it's worth it. More

Good service Excellent service from Tony. I am a busy person and appreciate that he respected my time . The car was delivered on time and I felt I got it all done Excellent service from Tony. I am a busy person and appreciate that he respected my time . The car was delivered on time and I felt I got it all done in reasonable timeframe More

Excellent service They made buying a new car a stress free, enjoyable experience. They have the knowledge necessary to explain everything clearly to the customer, coupl They made buying a new car a stress free, enjoyable experience. They have the knowledge necessary to explain everything clearly to the customer, coupled with genuine concern for the customer’s needs. I was initially unsure if I could even afford a new car, but with their guidance and support, I was able to not only get an awesome new car, but it was so easy and done so efficiently. I am very grateful to Subaru and especially Joe, the salesman we worked with. Everyone there went above and beyond to help us get my new car. More

Very friendly and efficient. Everyone at the dealership was very helpful and knowledgeable. They made the experience very easy and I'm happy with my purchase. Thanks Clay Subaru! Everyone at the dealership was very helpful and knowledgeable. They made the experience very easy and I'm happy with my purchase. Thanks Clay Subaru! More

fast and easy The sales rep is friendly and knowledgeable. The waiting area is pretty welcoming and clean. The price matches with our expectations. The overall exp The sales rep is friendly and knowledgeable. The waiting area is pretty welcoming and clean. The price matches with our expectations. The overall experience is pleasant. More

Cannot read the Subaru diagnostics My 2006 Subaru Tribeca finally needs some Subaru care at 235,000 miles. My Subaru Tribeca had only been serviced by Subaru with minor repairs along t My 2006 Subaru Tribeca finally needs some Subaru care at 235,000 miles. My Subaru Tribeca had only been serviced by Subaru with minor repairs along the journey. After Clay's service department had been so good when it came time to actually rely on their ability to determine a check engine light, and an ABS light the repair work became a dart throwing contest. After several costly attempts at resolving the issue and the final suggestion was to just trade it in for a new Subaru. So I ask why would I buy a car from you that you cannot fix? My Subaru Tribeca runs fine has plenty of power, no noises or rattles so following the advice of Subaru I went to another Subaru dealer. Different diagnosis right rear sensing unit and a short in the right front ABS sensor. I do prefer Clay it is convenient to where I live and work. For 235,000 miles they have done an excellent job keeping my Subaru in top running order. More

Great Experience Tony was extremely helpful and attentative to my questions and concerns throughout the leasing process. The leasing process was painless and Tony was Tony was extremely helpful and attentative to my questions and concerns throughout the leasing process. The leasing process was painless and Tony was more than willing to work with me to ensure my experience at Clay Subaru was a positive one. More

Good until the purchase Harvey Rain did a good job. Too long of wait period. A customer shy not have to wait so (2 1/2 hours .After all is said and done the dealer should be Harvey Rain did a good job. Too long of wait period. A customer shy not have to wait so (2 1/2 hours .After all is said and done the dealer should be concerned ho the customer feels when he/ she feels leaving the building-in my case I was glad to get out. More